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Problems w/ WiFi connection on Kindle Fire?

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Showing 51-75 of 886 posts in this discussion
Posted on Nov 20, 2011 5:11:51 PM PST
Mine arrived yesterday and was working great, then had the same problem as everyone else, followed the guidance to hold the power button in for 30 secs, when it started back up I got the Kindle Fire logo, and it worked first time.

Posted on Nov 20, 2011 5:24:56 PM PST
The real point of all this is that we should NOT have to be computer techs, or have to mess with routers and such for hours to get this product to work!!!!! Time for a mass return of Fires I think.

Posted on Nov 20, 2011 5:27:01 PM PST
Lynn M says:
surely amazon can send out an update to fix this??

Posted on Nov 20, 2011 7:03:53 PM PST
Same problem here too the "specialist"told me to restart the devices... Ingenious of course it didn't work.I guess we all need to return our kindles and let those with no problems keep theirs.mine will not connect but is always attempting to, times out, tells me wrong password, I have 5 devices that work fine but this one needs a tech to connect to wifi.I am very disappointed and Amazon should be as well.

In reply to an earlier post on Nov 20, 2011 9:35:15 PM PST
Savan says:
Oh how I miss Steve Jobs who never sent out a half baked product.

Posted on Nov 20, 2011 9:48:34 PM PST
That's funny and all, especially the antennagate thing. Half baked huh. Millions of people purchased these things. Not everyone is having issues. I know I am not.

Posted on Nov 21, 2011 11:10:38 AM PST
I have a son who is a manager of a medical network and he could not get Fire to work. It should not be so hard 3 call to tech support hours trying to get it to connect. We have multiple wi fi here and no problem. The interface is so old school like dos days and no internet connect usb cord like all other kindles we have .

Sadly I will go back to old kindle and send this one like. Really looked forward to it.

Look to other tablets that have been vetted that this one with current technology
Run do not walk to another device

In reply to an earlier post on Nov 21, 2011 1:12:18 PM PST
Same problem here. IPads connect, Android Phones connect, Laptops connect. Fire keeps telling me the password is wrong. Totally frustrating.

In reply to an earlier post on Nov 21, 2011 5:46:41 PM PST
Fast Eddie says:
Just received my Kindle Fire today. Cannot connect as yet. Maybe my son can help when he comes home. I'm ready to send it back.
Amazon should have fixed this problem before putting it on the market. I'm frustrated.

Posted on Nov 21, 2011 7:19:19 PM PST
I was using my new kindle fire and it said no wi fi connection,after being connected for 45 mins.I shut the kindle fire off and now it wont turn back on....HELP

Posted on Nov 21, 2011 8:27:14 PM PST
W. Jacks says:
I had all the connection problems everyone here has been experincing, and to make matters worse, Amazon tech support was no help either (sad to say). They instructed me on how to download the 6.1 update to my laptop and then transfer the upgrade to my Fire, and VIOLA ...still nothing... no Wi-fi connection. However, once I went into my router settings and added my Kindle Fire's MAC Address to the list of approved MAC Address', my Fire immediately connected to my router and is running just fine. (Yes tech support person, my password IS entered correctly). So folks, may want to try this, as it is an easy fix. Now, if I go somewhere other than my home network, not sure what will happen, but I rarely take my Kindles away from home, but thats just me.

In reply to an earlier post on Nov 21, 2011 9:33:06 PM PST
With wi-fi problem I did a wipe of the kindle fire back to factory settings, installed the update through USB and then the thing worked.

Posted on Nov 21, 2011 9:40:26 PM PST
Last edited by the author on Nov 21, 2011 9:40:58 PM PST
Ken says:
My son was amazed at how many wi-fi connections were available when he first set up our Fire. When I look on my desktop computer, I can only see three, and two are in our house. Does the Fire have an N type wi-fi built in? Those have a much longer range.

In reply to an earlier post on Nov 21, 2011 10:22:33 PM PST
F. Goyes says:
I am having EXACTLY the same problem. That little 'x' is next to the bar and meanwhile the KF is utterly useless.. Have you had any luck?

In reply to an earlier post on Nov 21, 2011 10:38:28 PM PST
Ellen Ripley says:
Mine worked the last couple of days just great, but today, although I appear to have a strong internet connection, can't access anything on the internet. Every time I try to check mail or go to amazon store is makes an attempt and then says "stopped". Will try the 30 second fix when I get back home.

Posted on Nov 22, 2011 7:31:44 AM PST
mel says:
My kindle fire was delivered with software version 6.0. Downloaded 6.1 on my PC, as per instructions from Amazon , using a micro cable USB connector and updated my kindle. Everything is working fine now. Did notice the pause button for video play is the arrow, while the play button are parallel lines. The opposite of of my my other devices.

Posted on Nov 22, 2011 9:06:35 AM PST
Heidi says:
Mine has not connected yet, so it's going back and I should have a new one tomorrow. Love my Kindle and I am going to give the Fire another chance.

Posted on Nov 22, 2011 9:46:09 AM PST
Hi, greetings from Czech rep :) I also had problems with acces to my home wifi network. But I found a solution which solved the problem (maybe only for me).

I tried:
restart Kindle - nothing
check version of "firmware"- it is the newest: 6.1
restore factory defaults - nothing

No other options to change on my Kindle - So I tried somehow modify my wifi network:
I used WEP coding - I change pass to simplier - to eliminate mistake here - nothing
I turn off every protections - open network - BINGO fire is online :)
But I won't to have unprotected wifi - so I tried WPA2 coding - BINGO again - Fire is burning :)

I hope this will help at least one more other owner of FIRE :)

In reply to an earlier post on Nov 22, 2011 3:50:35 PM PST
Last edited by the author on Nov 22, 2011 3:50:59 PM PST
R Maginn says:

I did the same thing that you did when my Fire arrived. I always turn the security off with a new device and once it's online and working I institute the security settings. We have a WPA2 at work and I never had a problem there either. I always tell people with laptop connection problem to clear the security to see if that is the problem. I'm glad you posted your resolution for others to try.

Posted on Nov 23, 2011 9:34:53 AM PST
J. Steele says:
Resetting the router worked for me. I still had a good connection with my laptop, but the Kindle would not connect. Resetting the router allowed the Kindle to connect again. Hopefully it will last.

Posted on Nov 23, 2011 9:43:13 AM PST
Let's be realistic here. There IS a WiFi connection problem with many (maybe MOST) Kindle Fire devices. Amazon will NOT make an announcement about it until after the black Friday weekend sales. At that time they had better have an easy fix or they will be receiving thousands of returns.

In reply to an earlier post on Nov 23, 2011 11:19:25 AM PST
Kymbo says:
I noticed there is an address in our Kindle Fire that has MAC in it but I'm wondering where the Network Settings screen is located that you mentioned? I would like to try this before we return our Kindle Fire.

Posted on Nov 23, 2011 12:23:14 PM PST
Ken says:
No problem with wi-fi connection to my access point here. This is one Fire that isn't going back.

If customers find out that Amazon is keeping quiet about a problem so as not to discourage sales on Black Friday, it will certainly come back to haunt them.

In reply to an earlier post on Nov 23, 2011 12:31:45 PM PST
sticks says:
I received my kindle yesterday and so far unable to get connected. I have had to contact an IT guy to help.

Posted on Nov 23, 2011 1:49:28 PM PST
art says:
I don't have any problems at home.
In other locations I've lost my connection, taken a long time to connect, and one time actually had to power-cycle the Fire to get it to reconnect. I guess it depends on what it's connected to.

So here's hoping it's software-related and a fix will be coming.
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Discussion in:  Kindle forum
Participants:  510
Total posts:  886
Initial post:  Nov 15, 2011
Latest post:  Nov 17, 2014

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