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If You Have A Kindle PaperWhite With Screen Discoloration - Read This


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Showing 76-100 of 124 posts in this discussion
In reply to an earlier post on Nov 3, 2012 8:48:22 PM PDT
Pauletta says:
Yes, I sure hope they get it all worked out soon, otherwise they will have to change the name of the device to Kindle Rainbow - LOL!

Posted on Nov 5, 2012 8:51:58 AM PST
Cathy R. says:
The other day, I happened to look at a (US) twenty-dollar bill and thought, "That's like my kindle! Pink and Green!" :). As I said earlier, I'm sending back a replacement (which seemed worse), and will happily enjoy my PW until a time in the future where I ask for another replacement. I'm thinking I'll wait until after Christmas, so that Amazon can catch it's breath.

In reply to an earlier post on Nov 5, 2012 9:09:48 AM PST
Willow3§3 says:
Yeah, there are definitely VERY faint touches of pink and green at the top of my screen, but it's so minor that my brain ignores it after a minute. I have to actually try to notice it. I'm happy my device is not one of the defected ones. It sounds as if replacements are a chore right about now.

In reply to an earlier post on Nov 8, 2012 1:49:36 PM PST
I agree, I would love to know what percentage of people are dealing with this. I have recieved two PW's now, both with faint bluish-greenish clouding on the screen. Is this a common issue or are we just getting super unlucky by receiving multiple defective units? CS has been great, #3 is on the way, but 2 disappointments has taught me not to hold my breath.

Posted on Nov 8, 2012 2:32:06 PM PST
Well, I ordered another PW, as the wait time said I would receive it near the end of December. I thought that would give me a device clear of discoloration. They shipped it early however and I got it yesterday. It has Green on the left and Pink on the right. I called Kindle Support, asked for Level 2, and the Level 2 Specialist said she had not taken any calls with this problem before! She sent out a replacement for me (which will be the 4th PW for me). I am doubtful at this point that it will be any better. I will probably just keep this one as it is a lighter discoloration than the other two I had. I love everything else but this screen thing has been quite disappointing.

In reply to an earlier post on Nov 8, 2012 2:40:02 PM PST
Nobody says:
I had a Kindle support person say the same thing to me when I was on my third return. Maybe someone should put all the reps on the same page. I ended up keeping one that started out good, then developed the colors. I just turn the light all the way down so it's essentially a Kindle touch.

I like touch for turning the pages and navigating the menu, but I honestly prefer the screen I had on my two now given-away basic Kindles. Even if I'd gotten a white screen that remained white, I would use the lowest-light screen because there's something unreal about the light that I find distracting. Despite all the talk about the benefits of a top-lit screen, I find the PW lighting less pleasing than using a side lamp. I'm hoping for a next-generation Kindle that improves on what we now have.

Posted on Nov 11, 2012 10:42:33 AM PST
Pauletta says:
Has anyone updated the software (5.3.0) yet? I did, and noticed a significant improvement n the discoloration on my screen! I hope it's not just "wishful thinking". I will know for certain tonight when I turn on the room lighting and have no other light source other than that.

Also, the fonts are very, very nice! They are darker, crisper and easier to read.

I don't know if and how this update could have improved the screen..but perhaps it did. I will report later this evening after I have a chance to see it in dim lighting.

Posted on Nov 12, 2012 5:38:10 PM PST
Helena Choo says:
just updated the software but still the discoloration is still there... I don't think this is a software issue...

Posted on Nov 19, 2012 8:20:51 AM PST
Cross-posted:

This is an update on my successful quest for a 3G KPW that has a relatively small amount of the screen discoloration. I have received 4 KPW directly from Amazon and 1 from Best Buy.

My first one was pre-ordered from Amazon and received 10/23. The second was a replacement (with 'R' on the label) and received 10/26. The first was very discolored, the second was slightly better. I returned both of those for a refund.

When I heard that a new batch was coming in December, with the discoloration addressed by engineering, and the website changed to mid-December for delivery, I placed another order. Unfortunately, Amazon shipped out that order almost immediately so I received it 11/8. I then received another replacement (this time WITHOUT the 'R' on the label) on 11/9. Both of these were progressively better than the first two but still difficult for me to read without it bothering me.

Finally, I happened to see that one of our many local Best Buys had these 3G KPW in stock. I went and bought the last one (!) as my last attempt before next year to find one with minimal discoloration. This one is well within my personal level of tolerability. It is fairly even, with a darker center and a gradual gradient trending towards darkening toward the top of the screen. When I read it, however, I have no trouble with distraction!! I am delighted with this purchase! The only slight glitch is that there was a 1 cm vertical scratch on the screen in the upper left-hand corner of the screen when I opened the package. It is out of the reading area, though and hardly noticable so I have accepted it. I did call Kindle Support and had them note that there was a scratch just in case I ever have to have warranty work done...as I don't want them to think I put it there.

I have been spending a lot of time reading recently on a trip and the KPW has been terrific. I love the light. It is so convenient for reading in all light conditions. There is definitely some discoloration that just seems to be intrinsic to this first generation of KPW but I finally at least found one that really works for me so until generation 2, I am all set!

Posted on Nov 19, 2012 10:07:17 PM PST
When I first received the Paperwhite the color was very un-even. After using now for about 75 hours the color is barely noticable now. I wonder if units need a burn in period for light to adjust.

Posted on Nov 20, 2012 3:46:28 PM PST
mike palmer says:
Guess I'll wait until like January to get mine. My local Staples just got a batch of PWs in today, and I bought one and it had the pink splotches (which were way worse than I'd imagined them to be from reading these forums!)

So even though Amazon knows about the issue and claims to have fixed it, they're still shipping defective ones to stores. Wonderful.

In reply to an earlier post on Nov 20, 2012 5:51:56 PM PST
A Customer says:
<<I think that's to Lab126. They developed the Kindle (at least the Fire and the new models). They are in my building. >>

Next time you see them, ask if they have heard of the term "quality control".

Posted on Nov 20, 2012 5:58:51 PM PST
bookcrazy says:
I bought a paperwhite and had three replacements before I just returned everything. I waited a week to re-order and had a ship date of Dec. 20ish.

I received an e-mail today saying that it was shipping early and I would have it in a week.

I chatted with a kindle customer service level two guy today. He told me that the splotches have been fixed and the kindles that were going out next week would not have this problem.

Time will tell!

In reply to an earlier post on Nov 21, 2012 5:00:15 AM PST
Cyndie says:
Cool. Let me know when you get yours if it is truly fixed. My fifth one has some slight blotches that I've been living with until I know they've fixed the issue.

Posted on Nov 21, 2012 8:08:22 PM PST
bookcrazy says:
I just received notice that mine will be delived on Friday. I am keeping my fingers crossed that as CS says, the splotchy screen problem has been fixed.

In reply to an earlier post on Nov 22, 2012 12:37:53 AM PST
Mark Thiel says:
Barbara, I have the same problem, and the same question about it: I just received my Paperwhite a few hours ago. Love it, am immediately addicted to it. It does have screen shadow issues, though -- not just at the bottom edge, but extending up a bit, as well. I've seen quite a few cases of people getting two replacements, and have also read some people here saying that their screens have no problems. Therefore, I guess it makes sense to call for a replacement, to see if I can get a flawless one, but I already don't want to be without this beautiful device for even a day.

In reply to an earlier post on Nov 22, 2012 12:44:37 AM PST
mike palmer says:
Mark, the shadow issues at the bottom are "normal". (Apparently amazon CS has taken to calling it a "feature", though how that makes any sense is beyond me. But I guess they've pretty much stopped shipping out replacements for that.) It's just how they were designed. Sucks they designed it that way, but you aren't gonna find a Paperwhite without those little shadows at the bottom.

Those aren't the "splotches" most people are referring to.

In reply to an earlier post on Nov 22, 2012 11:13:05 AM PST
J. Bass says:
The CS rep was probably using the term "feature" to mean "characteristic." Not the best choice of words since feature is more often thought of as meaning something desirable. At least I hope that is how he/she was using it.

Posted on Nov 22, 2012 2:07:59 PM PST
P. M. H. says:
Years ago, when I complained to the tech folks at work about something, they would tell me it was a "feature". It got to be a joke with us - "another feature?" :)

In reply to an earlier post on Nov 22, 2012 5:36:34 PM PST
Beth Sexton says:
Michael, there has been speculation that the color is caused the the adhesive they used to laminate the screens together not having time to cure before the PWs were packaged.

Several other posters have reported the same thing - after a few days of use the colors disappeared.

Posted on Nov 23, 2012 10:52:47 AM PST
Last edited by the author on Nov 23, 2012 10:55:16 AM PST
Cagey says:
I give up. I'm sending back my third paperwhite for a refund; I'm not going to try again. All of them have had green blotches over much of the screen...very disappointing. I'll maybe try again in about six months or so; hopefully, the problem will have been corrected by then. If not, I'll just continue reading on my Touch or Fire.

The customer service representative said she had only heard about this from one other customer but that she was making sure to report my concerns. She knew nothing about a widespread problem or any "fixes" in the works.

In reply to an earlier post on Nov 23, 2012 10:57:59 AM PST
bookcrazy says:
Cagey-

I had a total of four paperwhites before I just flat gave up. I am waiting for UPS to deliver one today that is from the "new" batch of paperwhites. CS told me they had fixed the problem. Who knows if that is true or not: I will find out today.

Posted on Nov 23, 2012 11:06:12 AM PST
Last edited by the author on Nov 23, 2012 3:10:23 PM PST
Cagey says:
bookcrazy -- Very interesting! Be sure to let us know how your new unit is! (Fingers crossed.)

In reply to an earlier post on Nov 23, 2012 11:32:07 AM PST
bookcrazy says:
i just received it and am extremely disappointed. Lots of blue splotches---same as the first batch. Am on my way to call CS now.

Posted on Nov 23, 2012 12:08:52 PM PST
mike palmer says:
Folks, don't overestimate CS' knowledge on any of this stuff. They have no information, and most of the ones I've dealt with couldn't have seemed less interested in actually trying to solve my problem. I think their training involves a heavy focus on deflection tactics.

I am no longer convinced Amazon has "fixed" the color splotch problem. CS has absolutely been known to make stuff up and flat out lie to customers just to get rid of them.
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Discussion in:  Kindle forum
Participants:  63
Total posts:  124
Initial post:  Oct 10, 2012
Latest post:  Mar 14, 2013

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