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Customer Discussions > Kindle forum

Kindle Fire charging port getting loose

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Showing 76-100 of 1000 posts in this discussion
Posted on Sep 5, 2012 11:28:06 AM PDT
K.Connors says:
I believe we need to start a petition that Amazon improve the kindle fire with better parts and replace the ones that are bad. Our family has two of them and we are so disappointed with the quallity. My teen age girls are both on their second one and I am getting ready to call again because both are having the same problem charging.

Posted on Sep 5, 2012 6:55:03 PM PDT
k.gann says:
I received kindle fire for Xmas last year. Charger port is loose. I have to hold it in place in order for it to charge. What number do I call and will I get a new or refurbished one??

In reply to an earlier post on Sep 5, 2012 7:08:23 PM PDT
Rogue says:
k.gann: At the top of this page click on "help". On the next page use the orange "Contact Us" button. Choose the "Call Me" option under "Phone" and they will call you right back and already have your account information on their screen ready to assist you. Glenn

Posted on Sep 6, 2012 3:23:25 AM PDT
Lily says:
Mine wont charge and we already got t
THE replacement Kindle Fire, the end (where u plug the charger into the Kindle Fire) is bent and I didn't sit, step, or bend, it at all my mom will be VERY mad because I wont get another kindle and she spent like a lot on it and I don't know what to do or how to fix it pleaassseeeee help me!

In reply to an earlier post on Sep 7, 2012 9:58:07 AM PDT
wendy says:
I have had the same problem. Have had my kindle fire replaced twice, am on my third one. The last one lasted only 1 month. All of my problems have been with charging my kindle fire. The port does get looser. I am concerned that my latest replacement kindle fire will last just beyond my warranty date of December. After that I won't be purchasing any more kindle fires. I do love my kindle fire, but because of the charging port problems, that's it for me.

In reply to an earlier post on Sep 7, 2012 10:03:54 AM PDT
wendy says:
My replacements have been refurbished kindle fires. I also reported my problems to CS via chat. I expressed concern that the last replacement I received only lasted 1 month. He assured me that he would make sure the replacement would have extra checks before being shipped out to me. Because of the extra checks, my kindle would take an extra 3 days to get to me. Well, I got it a day and half later, so I guess no extra checks were not done. I think he was telling me what he thought I wanted to hear. Anyway, it was been 2 weeks since I have received this latest replacement. We shall see how long it will last.

Posted on Sep 7, 2012 8:30:49 PM PDT
I am having an issue too. I can plug in throw charger but I cant move the kindle around because it stops charging... its very frustrating... I'm going to talk to cs about it

In reply to an earlier post on Sep 7, 2012 9:30:16 PM PDT
n.thompson says:
I purchased my fire in december also. I'm on the 3rd fire because of the same problem. I wish i could trade it for the new HD

In reply to an earlier post on Sep 7, 2012 9:39:02 PM PDT
n.thompson says:
You shoild b able to do a hard reset when this happens by holding in the power button for about 30 seconds. It will turn off and then u just turn it back on. I called cs and this is what they had me do. Hope this helps

Posted on Sep 9, 2012 5:02:50 AM PDT
K. Kent says:
I am also having problems with the port. I received it as a Christmas gift 2011. I use it all the time to read. Mine has a screen protector and skin that I am going to have to replace at my cost again! CS is sending me a new one on Tues, which I am sure it will be refurbished. I hope that goes well??? See how long before my warranty runs out in Dec. My husband works for and IS department, so I had him check out problem 1st. I am very careful with port KF. Thought it was me, but it wasn't! He also did research before I called, and saw all these posts.
I wonder if new model's port was improved, or moved to a better location, or less "fragile". We have other devices such as I-pad, Samsung, and nook since he works for an IS department in a company. Like those, but enjoy Amazon content better. Not sure if this replacement doesn't work, what to do??? May seek another companies' product in future. A device like this should last longer than this at a cost of $199!!!! I am lost without my KF, I am used to taking it with me for downtime at work, etc. especially to read. I guess I have to go back to an actual book in the meantime. Technology is always improving? Not sure how true this is to the expensive cost, and poor design that should last more than a few months. I also tried all of the tips others' have tried, none work! I have about 30% battery life left to clear out personel info, etc. before sending back, I hope?

In reply to an earlier post on Sep 9, 2012 5:10:06 AM PDT
My Kindle Fire is having the same issue. Most people through this thread are calling customer service and having their device replaced. However their new device ends up having the same problem. What I do to fix my problem is lay my Kindle Fire on a hard flat surface and use a crayon underneath the usb connection and it works well.

In reply to an earlier post on Sep 9, 2012 2:21:54 PM PDT
STAR says:
Yes. I have. Fire. Powers. Up. When. I. Plug in the. Power supply.

In reply to an earlier post on Sep 14, 2012 10:30:05 AM PDT
Hi Linda,
I just noticed my port connection becoming loose over the last few weeks then today it is very difficult to charge due to its looseness.
Not sure what to do. It is not charging any suggestions?

Posted on Sep 14, 2012 12:38:43 PM PDT
Rogue says:
For all who are having problems with the port being loose and not charging you need to contact Customer Service at AMazon. You device is covered by a one year warranty form Amazon and they will replace it for you. I just received my second replacement device yesterday for this issue. Follow the link I've provided and choose "Phone" and then "Call Me " if available. You enter your phone number and they call you right back. Glenn

In reply to an earlier post on Sep 14, 2012 12:42:42 PM PDT
Rogue says:
Wendy: I understand your concern and I am equally concerned as my one year draws near .The rep I spoke to while not willing to give me anything in writing was willing to imply that we will not be abandoned at the one year mark. He was confident that Amazon will do something to extend coverage for problems with the charge port. Again he was not willing to document our conversation but he was quite reassuring. I hope it was not just BS. Glenn

In reply to an earlier post on Sep 14, 2012 12:46:37 PM PDT
Rogue says:
n.thompson: Last I checked Amazon was offering $83 to trade in your Fire. You can probably get more selling it privately on Ebay or Craigslist. Here's a link to the trade-in program. Glenn

In reply to an earlier post on Sep 19, 2012 8:01:17 PM PDT
I've had this problem twice now. Second time of replacing my Fire since Feb 2012.

In reply to an earlier post on Sep 19, 2012 8:12:27 PM PDT
Hi, could you please tell me more about this case you are talking about?

In reply to an earlier post on Sep 20, 2012 8:59:07 AM PDT
wendy says:
I am on my 3rd Kindle Fire...each time I have received my kindle, it appears to be new but I know that it is not because there is no booklet in the box. I confirmed this with customer service when I spoke with them. They always send refurbished kf.

In reply to an earlier post on Sep 22, 2012 2:38:16 PM PDT
I'm with you. My 3rd kindle fire is on its way. Replacement #2 didn't charge right out of the box! I'm getting tired of being given "reconditioned" rejects. Anyone have any better response from Amazon?

In reply to an earlier post on Sep 27, 2012 7:34:27 AM PDT
what kind of marware case do you have? It looks like it does not cover the port the ones i have looked at.

Posted on Sep 27, 2012 7:50:37 AM PDT
mommy2three says:
I am on my 4th Fire. got it yesterday. I hope the new ones don't have this problem. I'm going to upgrade and I want to get my girls the regular Fire, since they love mine. When I chatted with Amazon the other day I was told to unplug it, hold the power button for 20 seconds then turn it on. I was also asked if it has been dropped. Don't see how that effects the charging but whatever. The trade in for the KF is $83.50. I would like my girls to have something like this, and I can get tablets for alot cheaper but prefer to have a trusted name to it. PLus once the kids get to middle school/high school they need tablets. It is way to expensive for one Ipad never mind for 3. uh I should get paid for being a stay at home/housewife. :)

In reply to an earlier post on Sep 27, 2012 8:03:30 AM PDT
jsh1120 says:
Michael and Desiree,

Perhaps there's a confusion here about the Marware case for the original Kindle Fire and the cases for the KFHD. I have the CEO Hybrid case for the original Kindle Fire. It does not cover the charge port. But the lower edge of the case extends beyond the edge of the original Kindle Fire. This both prevents the power button from being pushed accidentally and provides some protection for the charge port if the KF is dropped.

However, I recently purchased the Axis case for the KFHD, a case that's roughly equivalent in functionality to the older CEO case. (i.e. Provides a stand but adds the ability to change the KFHD's orientation while in the stand.)

The Axis case is a good one. It provides very good protection, albeit at the cost of adding considerable bulk and weight to the KFHD. However, it has one glaring weakness (imo). When the KFHD is placed in the cover, the charge port is next to the spine of the cover. Thus, the cover must be open (exposing the screen) in order to charge the KFHD.

It appears, by the way, that Amazon has significantly improved the component used for the charge port on the new KFHD. I suspect that the many complaints about a "loose" connection on the original KF will not be repeated with the new KFHD.

By the way, I have no experience with the new "generation two" version of the original Kindle Fire ($159). Although it appears to be the same basic configuration as the original KF, I hope the quality of the charge port has been improved. Time will tell.

In reply to an earlier post on Sep 28, 2012 8:06:19 AM PDT
A.Pollock says:
Hey, Did you have to pay the second time? MY charger dock is broken here again, I dont exactly have the money to pay if i have to.

In reply to an earlier post on Sep 28, 2012 8:23:00 AM PDT
jsh1120 says:
Your KF is under warranty for a full year from the date of purchase. You should not have to pay for either a new KF or a new charger unless it's determined they were accidentally damaged or subjected to abuse. Just use the "Contact Us" button on the right side of this page and choose either "chat" or "call me." Don't use email.
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Discussion in:  Kindle forum
Participants:  488
Total posts:  1344
Initial post:  May 22, 2012
Latest post:  7 days ago

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