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Customer Discussions > Kindle forum

kindle fire have charging problem

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Showing 76-100 of 337 posts in this discussion
In reply to an earlier post on Jun 8, 2012 6:42:05 AM PDT
jsh1120 says:
M. Warth,

In the first place you will not find ANY manufacturer prepared to "fix" the device you have. The standard industry practice is to replace the unit, not to "fix" it. And believe me, that's a good thing. Trying to troubleshoot and repair a device such as the KF (or the iPad or a smartphone) is both far more costly, takes far longer, and is a far less reliable approach than simply replacing the unit.

Secondly, I've contacted Kindle Customer Support for the Kindle Fire on five separate occasions. In each case I've reached a CS person located in the US who speaks perfect English (at least as perfect as it gets in eastern Washington.) Use the "Help and Feedback" options on the KF during west coast business hours.

Finally, as already noted, there's no question that some KF units have had problems with the charge port. That's not at all unusual for devices in the first few months of manufacturing. (The early iPads suffered from widespread "light leakage" problems, for example.) It takes awhile to resolve such issues among component suppliers.

But it's also true, as pointed out on this thread, that many of the "charging problems" people have experienced have nothing, whatsoever, to do with faulty hardware (or software.) They stem from users failing to reboot the devices on a regular basis and maintaining a regular charging cycle that prevents the battery from getting "out of sync" with the battery monitoring software. If you check the internet, you'll find the exact same problems are reported for other tablets, smartphones, and even the iPad.

Posted on Jun 8, 2012 7:42:32 AM PDT
J. Berggren says:
Where is Amazon on there forums? If the fire has a defect in charging and this many are talking about it... where is Amazon posting on here? Where is customer service? Why have forums without moderators?

Posted on Jun 9, 2012 5:35:29 PM PDT
I got my Fire for Christmas and noticed the loose port right away. I no longer use the original charger. Lately it seems as though the device is not holding the charge as long and taking much, much longer to fully charge. Is anyone else having these issues? If so, what is your suggestion for resolution? I would appreciate any help!

Posted on Jun 12, 2012 7:58:05 AM PDT
My Kindle Fire stopped charging on Friday. I called customer service and they area sending a new one. I should have it today. I am also concerned that the new one will do the same thing. I will keep my fingers crossed.

In reply to an earlier post on Jun 12, 2012 8:12:49 AM PDT
jsh1120 says:
The loose port problem is a known issue with some units. Contact Kindle Customer Support and they will almost certainly replace the device. BTW, there's a reason that Amazon recommends using the charge cable that comes with the KF. Other chargers may not provide sufficient "juice" to charge the KF. It's possible that the battery monitoring software and the actual battery charge have gotten "out of sync." Whether you get a replacement device, or not, take a look at the thread below and follow the instructions to avoid this common out of sync problem.

In reply to an earlier post on Jun 12, 2012 8:29:26 AM PDT
Rocker, I've had the wiggly ports on two fires. On mine, it's the actual port inside the fire that is loose.

I've only returned one though I'm sure it's just a matter of time before this one stops charging, too.

I was very, very careful with this one because I thought maybe it was something I was doing that made the first one go belly up. Never wiggled the charger to pull it out. Never tried to plug it in upside down by mistake. But still, the port loosened up over time and now there is quite a bit of play in it. It moves a lot, both side to side and up and down.

Some days, it charges just fine and I don't have to fiddle with it at all. Other days, I come very close to calling for another replacement because I have to mess with it for quite a while to finally get a good enough connection to begin charging.

It's only a matter of time. Sure do hope third time is the charm for me. I do love this little device. It gets near constant use and I'd be lost without a fire. :(

In reply to an earlier post on Jun 17, 2012 7:20:57 AM PDT
Betsy says:
No you won't lose anything because everything will still be saved on the cloud. You will have to reinstall on your kindle but all the apps, the books, etc. will be on the cloud, you just have to load them into your new kindle.

Posted on Jun 26, 2012 12:00:10 PM PDT
M.V. says:
I broke my original charger so am now using my cell phone (Android) charger, no issues however, the other day my battery got really low on my KF so when I tried charging (KF was still on) it wouldn't charge just kept making this beeping noise. I turned off the KF and had no issues charging it after that.

Posted on Jun 29, 2012 5:35:06 PM PDT
ragefire says:
i seem to be having issues too the first kindle was the usb port got it sent back they exchanged it now my second one is having similar issues, but the charger turns on the kindle but wont charge, same for pc cable it boots it up so i can put stuff in it then i disconnect it on the kindle not the wire and it still wont charge, plus sometimes it just stops charging. ive only had this new one for 3 days now its charging but its very finicky i cant get a refund cause the first one was bought at target they only had a 45 day warranty receipt Ive had the first one for 2 months well i feel stuck in a hole keep sending back and keep getting defective devices then when my 1 year amazon warrenty runs out in January ill be stuck with a device that may have worse issues sigh i don't no what to do

Posted on Jun 30, 2012 3:30:51 PM PDT
Last edited by the author on Jun 30, 2012 3:35:24 PM PDT
M. Warth says:
Well, I finally have had it with jiggling, propping and futzing around with my kindle fire. They are sending me a new one, but I know that it is going to have the same problems. Some people have been posting that they are on their third kindle fire. Amazon acts like they do now know that there is any kind of a problem with these. What a joke - they have to know. I am too convinced that when December rolls around I will be stuck with an expensive piece of junk that will not charge. Amazon must know these charging ports are faulty. I wish I had my old Kindle touch back, maybe they will substitute.

Posted on Jun 30, 2012 3:39:43 PM PDT
ragefire says:
yea i agree i finally got mine to charge it seems to be the device that's a positive cause i can move wire fine without it stopping charging im in same boat i got till January then i stuck with a hunk of junk i think i just wasted my money on this i would not recommend this to anyone till they fix the issue they should refund peoples money sense its not just one kindle with the issue its many its not fair to the people who bought these all i can say if your warranty is up and your stuck with a broken kindle sell it to someone for parts buy a different brand tablet it seems amazon has issues that i wish they would fix for people who got these but yea i don't see that happening any time soon

In reply to an earlier post on Jun 30, 2012 3:40:09 PM PDT
M. Warth says:
Just wait you will!

Posted on Jun 30, 2012 3:47:50 PM PDT
Last edited by the author on Jun 30, 2012 3:48:53 PM PDT
ragefire says:
it seems in my opinion they made these in a hurry am i the only that see this i mean ive seen many posts with my kindle wont charge light wont turn on usb faulty and does amazon do anything no for me i was shot down cause i bought from target and my 45 day warranty up with them but i have a 1 year warranty with amazon that should cover a refund this doesn't seem right all they do is send a replacement then 3 days later once i have the new one same issues what do they do we cant refund u but well send another one out if u want no thank u ill save up and buy a tablet with better quality i have seen my friends buy electronics at target best buy with amazon warranty and they got there money back so why am i or anyone else in the same boat different

In reply to an earlier post on Jun 30, 2012 4:17:02 PM PDT
Last edited by the author on Jun 30, 2012 4:19:21 PM PDT
jsh1120 says:

Are you allergic to punctuation, buddy? If I'm deciphering your question correctly, you're asking why you cannot get your money back from Amazon for an item purchased from Target. I think if you consider it from that perspective you'll understand that you cannot get a refund from one merchant when you purchased it from someone else.

Posted on Jun 30, 2012 4:32:37 PM PDT
ragefire says:
sorry dont no punctuation even though i should i was never shown how to do it in school, i went through some problems so bear with me i know i cant get a refund now but they should do something about this problem me and others are going to end up with non working kindles that no one will take back and keep getting exchanges after exchanges it seems pointless and im sorry about my grammer i really dont no how to use commas periods and so on

Posted on Jun 30, 2012 5:02:08 PM PDT
jsh1120 says:
I strongly suspect that those with problematic hardware, specifically the "loose port" issue will have the one year warranty extended. In fact, another poster claimed to have spoken to Amazon about this very issue and was told that the warranty would be extended to three years for that problem.

It should be noted, however, that there are other sources of charging "issues" than those associated with the charger and/or the charger port. Specifically, if the KF is not rebooted periodically and the battery is not fully charged and then drained on a regular basis, the battery monitoring software and the true battery charge can be "out of sync." This can create a condition in which the KF believes it has a sufficient battery charge when it does not or vice versa. Each condition can lead to unpredictable behavior. See the thread below for a discussion of this separate issue.

Posted on Jul 2, 2012 9:39:19 PM PDT
Last edited by the author on Jul 2, 2012 9:41:27 PM PDT
I'm having the same problem. Luckily I have a two year extended service warranty. I think the constant plug in and charging has something to do with it

In reply to an earlier post on Jul 3, 2012 6:47:35 AM PDT
I got a belling charger for my kf and the thing barely fit into the port and this caused the problem that everyone is describing

Posted on Jul 4, 2012 11:33:36 AM PDT
[Deleted by the author on Jul 4, 2012 11:34:45 AM PDT]

Posted on Jul 7, 2012 5:54:44 PM PDT
Last edited by the author on Jul 7, 2012 5:56:33 PM PDT
L875 says:
First I have to say that Kindle customer service was really helpful, only a one minute wait time on a Saturday night and they're sending us a new one right away. We thought it was just the charger and they had us try a different charger and then they called back in an hour or two to see if it had worked (it didn't). But I was so surprised that so many people are having the EXACT same problem that we are having and I am very concerned that it will happen again when it is outside the warranty. I hope it's true that they may extend the warranty to three years for this part. We will follow all suggestions in the meantime but it was too much money for this one part to be so fragile. The number I called was 1-866-321-8851.

Posted on Jul 7, 2012 7:21:30 PM PDT
Mary says:
Have had my fire since January. Yesterday out of the blue my charging light would not stay on and the battery wouldn't glow green to charged. Tried the charger from my keyboard kindle, the USB on the computer and my cell charger and all the same. Contacted CS last night and they are sending me a new one that should here Monday so Amazon is great. Gave me a prepaid mailer link to print out too. My fire wasn't dropped or anything and I am very carefull with it. It charged fine one day then the next it just went. Mary

In reply to an earlier post on Jul 10, 2012 11:11:31 AM PDT
Same here! this is my second kindle and I've went through four chargers they keep breaking and the current one wont charge unless i leave it alone and even then i have to struggle to get it to keep a contius charge

In reply to an earlier post on Jul 10, 2012 11:13:27 AM PDT
The apps and books are saved on the cloud but pictures aren't. On number two for the same reason

In reply to an earlier post on Jul 10, 2012 11:15:18 AM PDT
I do all that and it makes no difference.

In reply to an earlier post on Jul 10, 2012 11:20:43 AM PDT
Same here i am very nice n gentle. I've broken a bunch pof chargers but now i think maybe the port is screwed again
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Discussion in:  Kindle forum
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Initial post:  May 9, 2012
Latest post:  Sep 6, 2015

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