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Amazon Shut Down User Account, with No User Recourse?


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In reply to an earlier post on Oct 23, 2012 9:05:24 AM PDT
Nobody says:
Was it a Kaypro?

In reply to an earlier post on Oct 23, 2012 9:07:19 AM PDT
Last edited by the author on Oct 23, 2012 9:09:52 AM PDT
Dog Lover says:
When I read about Pentagon/NASA purchasing "outrages" (Mock all you wish about $K toilets but they do have to work in space, you know!) I just laugh. One of my projects was working with some of those purchasing systems. Again - 80 column cards and the SW was all COBOL! Buildings full of disk storage and card storage. The project was to (attempt to) bring parts of it into the 20th (not 21st) century. Those were also the systems I thought about during the Y2K scare. ::shudder::

It was better than quill and ink but, sheesh, the sheer number of persons required just to maintain those systems! Updating it was a treat, gotta tell ya.

I don't know whether to recall those times fondly or to become depressed. I do know that I now feel very very very OLD!

DL

Posted on Oct 23, 2012 9:11:04 AM PDT
R. D. Clark says:
There are tens of millions of Amazon accounts.

This is one customer, being reported third hand, with only one side of the story represented.

Let's all panic!

In reply to an earlier post on Oct 23, 2012 9:17:05 AM PDT
R. D. Clark says: "This is one customer, being reported third hand, with only one side of the story represented."

Not to mention that it's a customer gaming the system to buy books from the uk store that they should not be allowed to do, that Amazon has quietly allowed to knowingly game the system for a while now, and who's since had their account restored.

Posted on Oct 23, 2012 9:25:25 AM PDT
Actually, something very similar happened to one of the 'regulars' in the RAOK threads this past spring/summer. Her purchasing privileges (but not access to MYK) were terminated unilaterally, with no warning, and no means of recourse. When she would try to contact CS to find out what happened and to demonstrate that she did not request what triggered the shutdown, she wasn't able to. They either blocked her calls & emails or refused to respond (I don't recall the details). She was prevented from posting on the forum. Amazon continued to offer Kindle support for her device & downloads, and eventually having to do that to an account that was 'shut down' became too much of a hassle. We/I never got a complete blow-by -blow story of what happened, but she was allowed to return, though they couldn't actually reactivate her old account. So it is very possible that an account be shut down with no user recourse, if something triggers certain logathrims in the Amazon system. And apparently, if it turns out to be a false alarm, Amazon can't just go in and undo or reset that logic so the account is reactivated.

In reply to an earlier post on Oct 23, 2012 9:37:23 AM PDT
"And apparently, if it turns out to be a false alarm, Amazon can't just go in and undo or reset that logic so the account is reactivated."

Nice story. Complete nonsense, but a nice story. Amazon computers aren't self-aware devices that make decisions on their own despite the wishes of their programmers. Or maybe they are.

I, for one, welcome our new Amazon Server Overlords.

In reply to an earlier post on Oct 23, 2012 9:40:21 AM PDT
Just Theo says:
Wow SEP. I doubt that I am doing anything to get flagged, but it definitely makes me more conscious of my future decisions. What I mean is, I will be more careful when purchasing something that I have a feeling a may return. I don't return much compared to what I buy, but I probably have 8-10 returns in a year (not including kindle books). I probably make between 10-15 purchases in a month though, and I don't think that's including subscribe and saves. About 33% were orders that had something wrong with them, same about were things I decided didn't do what I needed to do, and the other amount is that the product wasn't as advertised.

In reply to an earlier post on Oct 23, 2012 9:41:15 AM PDT
Just Peachy says:
Kayprod used CPM not DOS. My dad had one - weighed something like 30 pounds for the "portable" version.

In reply to an earlier post on Oct 23, 2012 9:41:18 AM PDT
Cassie Anne says:
Resistance is futile.

In reply to an earlier post on Oct 23, 2012 9:43:25 AM PDT
Duh. That's Superman's dog. PAY ATTENTION!!!1!!!!1

In reply to an earlier post on Oct 23, 2012 9:43:52 AM PDT
Just Peachy says:
I had a job in the late 80's with a consulting firm that worked with the Air Force. Our job was to automate the inventory system supporting a very important piece of aircraft. The inventory and ordering information was being kept on index cards -- 80,000 items on index cards. Many of the civilians choose to retire rather than learn about "that dangabit computer". The computer system was still based on the 80 column card -- 1 digit for year. We dealt with the "Y2K issue" in 1989.

In reply to an earlier post on Oct 23, 2012 9:46:26 AM PDT
Just Theo says:
As someone who works at a company that frequently has things that cannot be 'undone' this is not complete nonsense. I work in processing, if someone disables something related to a customer account. I can't go in and re-enable it. I have to make a whole new one. My entire department feels that our system is outdated and really causes problems. The company has updated the programs we use, but each time they update, the new system seems to miss something the old system does. Then we spend money updating the new system and still have to use the old system in the mean time. For example, our original system looks like a DOS screen, the newest system looks like windows XP. I still do about 30% of my work on the DOS screen that was supposed to be retired 10 years ago when we got the XP looking program. We're doing a new update and it will be more like Windows 7 and is supposed to merge all the systems between the DOS and XP but we have found that it fails us yet again and the XP system is in fact going away, but I will still be using the DOS system. They are predicting between 3 and 5 years of updates to get rid of it this time. And the problem with people disabling things that I can't undo.....will still be there.

In reply to an earlier post on Oct 23, 2012 9:49:11 AM PDT
Just Peachy says:
I bet someone, somewhere could re-enable a disabled account. It may take a programmer and it may not be easy but it is possible.

In reply to an earlier post on Oct 23, 2012 9:54:22 AM PDT
So what I'm hearing you say is that the system you work on sucks.

Okay.

In reply to an earlier post on Oct 23, 2012 9:57:54 AM PDT
Just Theo says:
The original system is so outdated that there is limited support for it. It would cost a lot of money to have it updated to fix this problem and they don't want to spend that kind of money on such an old system that they are trying to get rid of.

In reply to an earlier post on Oct 23, 2012 9:58:15 AM PDT
Dog Lover says:
Boy. If I hadn't retired, a proposal would be winging its way to your company even as we speak. Such things CAN be resolved without creating such disconnects and ensuring backward compatibility.

I'd love to get my hands on a situation like that. So much fun.

Yours, the fixeruper,

DL

In reply to an earlier post on Oct 23, 2012 10:00:39 AM PDT
Just Theo says:
We just got a company that was supposed to fix all of this and it's been in the works for years. Unfortunately, since the left hand doesn't know what the right hand is doing and the right foot is making the decisions while the left foot is making changes to the left and the right hands and forgetting to tell the right foot, we're in the same twister dance we were in 10 years ago.

In reply to an earlier post on Oct 23, 2012 10:02:07 AM PDT
I remember thinking back in the '70s and '80s that I wanted to take a sabbatical from 1999 to 2001. The a friend pointed out how much money we could make as Y2K consultants. He was always up for a challenge.

In reply to an earlier post on Oct 23, 2012 10:02:15 AM PDT
Dog Lover says:
Oh - the pain! I know those kinds of "companies." I could have really helped!

Sigh.

DL

In reply to an earlier post on Oct 23, 2012 10:02:18 AM PDT
Just Peachy says:
In the meantime, the both hands and feet are getting accolades for doing a good job and the people who are directly impacted can't get what they need.

I'm in IT myself. Get so frustrated with some of the things I see.

In reply to an earlier post on Oct 23, 2012 10:02:38 AM PDT
My solution would be to get a chainsaw and cut off all the hands and feet. You can then reassemble them in any configuration you want. Problem solved.

Posted on Oct 23, 2012 10:03:25 AM PDT
Just Theo says:
And this isn't the first company that I have worked in this type of job. I've worked for 2 of the biggest banks out there, an internet tech support company for a big internet provider, and an insurance company. They all have issues, they are all working on them, but it takes time and money, and while they are being developed the companies' needs change.

In reply to an earlier post on Oct 23, 2012 10:04:28 AM PDT
Gordon Brown says:
This worries me a heap! I have written to Amazon about this and but have received no response! There is no way to get to speak to anyone at Amazon... so I am not sure how 'we' can consider Amazon "customer focused". I really thought we own the books we bought... and if this is not the case, the public should know about this.

In reply to an earlier post on Oct 23, 2012 10:05:46 AM PDT
Just Peachy says:
Because people spend too much time talking about plans instead of doing what needs to be done. Also, the people controlling the purse strings don't understand the pain being inflicted on those using the system, so they are in no hurry to approve funding for projects.

In reply to an earlier post on Oct 23, 2012 10:06:06 AM PDT
Just Theo says:
They refer to my department as the 'department of broken processes' and all I do all day is fix other people's mistakes.

Oddly enough, they did not pull my department in for consultation in this development. Well, they pulled in a couple of us, but almost all of us have a different area of expertise.
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Discussion in:  Kindle forum
Participants:  54
Total posts:  187
Initial post:  Oct 22, 2012
Latest post:  Sep 14, 2013

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