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Customer Discussions > Kindle forum

Complaint: Kindle Paperwhite "without special offers" is unfortunately NOT advertisement-free


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Showing 101-125 of 326 posts in this discussion
In reply to an earlier post on Oct 24, 2012 5:49:29 PM PDT
Craig says:
Did you read the section on the product page that talks about "Personalized Recommendations?" To me, that's a pretty strong indication that there are recommendations, and that they're different than the special offers.

In reply to an earlier post on Oct 24, 2012 5:56:07 PM PDT
Last edited by the author on Oct 24, 2012 5:57:55 PM PDT
J. Snow says:
"Kindle Paperwhite makes it easy to discover new titles with recommendations personalized just for you. The Kindle Store uses the same personalized customer experience you're used to across Amazon.com, matching our best recommendations to your personal reading habits."

Yes, I read that. How was I supposed to know that this meant that personalized recommendations would take up half of the home screen / library with no way to turn it off? Please explain that.

Not only that, look at the Kindle Paperwhite page.

Look at the photo to the left of personalized recommendations (the photo showing the cover view).

Do you notice that there are 6 cover photos on that page?

And yet... are there any photos showing the view of the home page - your 3 personal titles compared with the "Editor's Picks" on the bottom. NO. There are 2 photos showing the cover view, and neither shows Editor's Picks.

I repeat - show me one solid indication for how a consumer like myself could have known beforehand that this would be an issue.

In reply to an earlier post on Oct 24, 2012 5:57:03 PM PDT
J. Snow says:
So I hear. Awesome. :) Thanks.

I'm really glad to know that Amazon takes customer satisfaction seriously.

In reply to an earlier post on Oct 24, 2012 6:21:59 PM PDT
Craig says:
So there was some indication, but you assumed that the recommendations would be somewhere - where? And you continue to assume that this is an "issue" or problem or fault or misleading or whatever. There are no pictures of the list view. There are no pictures of the awkward-looking collection folders in cover view. There are no pictures of the menu that show the device has landscape mode, but yet the device has all of these. The fact that you assumed "special offers" is everything you don't want is your assumption, not some subversive plot to inundate you with dreaded advertising. Did you notice that 6 covers in the picture are ALL recommendations? There's no picture of the home page/cover view that would allow one to assume there are no recommendations on the home screen.

Don't get me wrong - I don't like the recommendations in cover view, either, but I contacted Amazon and respectfully told them that, and implemented the list view. I would speculate that my approach had a little more to do with the upcoming software update than your posting of a "complaint" thread on a customer forum.

In reply to an earlier post on Oct 24, 2012 6:37:13 PM PDT
Please, find me an article.
**************
How about the product page?

It says Special Offers - it does not say anything about ads.

Special Offers are not ads - they are Special Offers.

Posted on Oct 24, 2012 7:22:23 PM PDT
penguin says:
J. Pine expresses my thoughts on the "Editor's Picks" very well. I regard my Kindle as my personal library, a private space in which I do not wish to be confronted by an endless stream of commercials for other items I might want to buy. (Neither do I want my grocery store to "helpfully" suggest new foods to try every time I open my refrigerator door. Neither do I want my stereo to suggest new music every time I play a CD.) I am very sensitive to visual details, which is a mixed blessing; I realize that others can "tune out" such things as banner ads and Editor's Picks, but I found when using my ad-supported (as it is often called) Kindle Keyboard for many months that I cannot tune them out. Note also that the KK does not have Editor's Picks. If one purchased a PW "without Special Offers" after using a KK, it is not unreasonable to think that it would simply not have the Special Offers, not that it would then have Editor's Picks instead. And, as J. Snow pointed out, Amazon's pictures of the cover page did not show Editor's Picks. These images are patently deceptive.

I cannot account for those who do not regard Special Offers as advertisements. Special Offers are notices designed to get you to buy things that you otherwise would not purchase. That is the very definition of an ad. You must live in a happier place than I do if you regard Special Offers merely as benevolent advice from a friend.

In reply to an earlier post on Oct 24, 2012 7:42:22 PM PDT
Last edited by the author on Oct 24, 2012 7:42:32 PM PDT
J. Snow says:
I agree with everything you said, penguin. I'm glad that Amazon is fixing this issue for us.

In reply to an earlier post on Oct 24, 2012 9:34:32 PM PDT
Last edited by the author on Oct 24, 2012 9:35:43 PM PDT
Helena Pine says:
@Kessa "Special Offers are not ads - they are Special Offers."

Special Offers are just ads with a better PR team. :P

@Craig "So there was some indication, but you assumed that the recommendations would be somewhere - where?"

You're right, it was an assumption, it was an assumption that the personalized recommendations would be contained in the storefront sandbox that I would make the conscious decision to enter. In the original ad copy, it speaks of the personalized recommendations, and in the very next sentence is the point about the storefront sandbox within the kindle. They were, in my opinion, placed that way to give that very impression. But yes, it was an assumption even it if it was based on solid seaming ground. I will concede that point to you.

(edit: dropped word)

In reply to an earlier post on Oct 24, 2012 10:40:41 PM PDT
Last edited by the author on Oct 24, 2012 10:43:25 PM PDT
J. Snow says:
I'm not going to waste too much time saying why I disagree with your line of thought and why I feel you're missing the point.

But I will say this - when I called Amazon to "complain", I did so while talking to their customer service representatives in a very respectful and friendly manner. They thanked me for my feedback and also gave me $20 in store credit. It was a very pleasant exchange.

Many people in this thread seem to be misinterpreting my "complaint" about the issue for extreme "anger" directed towards Amazon.

Your contact with Amazon had no more of an affect in getting Amazon to take action than my contact did, and what I assume is tens of thousands of other people who complained about the same issue.

At the time I made this thread, I had not yet realized that Amazon has already hinted that they will be fixing the issue in the next firmware update. I made this post originally because I wanted to draw attention to the issue so that perhaps other people on here would feel the need to contact Amazon as well.

In reply to an earlier post on Oct 25, 2012 5:34:44 AM PDT
Craig says:
Couple of quick points here - first, if you want to know how others are interpreting your view of this as "anger," I would suggest you go back and read your own posts. "Very upset." "Troubled." "HUGE slap in the face." Word-around is "stupid" and the other work-around is "just plain stupid." Amazon has a "shortcoming." "Very misleading." And again, "MISLEADING." "Egregarious advertising."

And I didn't say your contact didn't have an effect on Amazon, though the software update has probably been in the works for several weeks. What I said was my contact with customer service probably had more to do with it than a complaint thread (check the title of the thread you started) filled with accusations, assumptions, and demands that Amazon "fix" something that most of the people responding here don't see as a problem.

Posted on Oct 25, 2012 6:09:23 AM PDT
Gloria Mcrae says:
I received my PaperWhite yesterday. I have not seen any sign of the recommendations you are talking about. My Home screen is the same as it was on my Touch. I did get the 3G model. I don't know if that makes any difference.

In reply to an earlier post on Oct 25, 2012 6:13:39 AM PDT
**Meya** says:
Gloria, if you change to Cover View, you will see them. If you leave it in List View, they don't show.

In reply to an earlier post on Oct 25, 2012 6:13:48 AM PDT
Last edited by the author on Oct 25, 2012 6:15:12 AM PDT
J. Snow says:
Yes, I said those things - not only on this forum, but I said similar things to the customer service representatives I spoke with on the phone as well (who, I will reiterate, seemed to genuinely understand my point and agree with my suggestion). Just because I occasionally used language such as "very upset", "troubled", "stupid", and "huge slap in the face" does not mean I should be interpreted as kicking and screaming those words. If you go back and read many of my posts from the beginning I think it's quite clear to see that I had the intention of having a civilized discussion about the issue.

In reply to an earlier post on Oct 25, 2012 6:14:50 AM PDT
Jazzy_Jeff says:
I feel you should spend more time reading than look at the home page...just saying...

In reply to an earlier post on Oct 25, 2012 6:16:17 AM PDT
J. Snow says:
You think so? Okay, thanks for the input. I had been planning on spending far more time staring at the home page than actually reading.

In reply to an earlier post on Oct 25, 2012 6:17:19 AM PDT
Jazzy_Jeff says:
It will be removed in a firmware update. Nothing will happen until then so sitting here crying about it will not help any. If it is that much trouble for you send the damn thing back. Let me say it in terms you might understand. Booo hoo hooo boo hooo hooo hoooo.

In reply to an earlier post on Oct 25, 2012 6:17:52 AM PDT
**Meya** says:
LOL!

In reply to an earlier post on Oct 25, 2012 6:18:34 AM PDT
I believe that when you look at your home screen longer than average it qualifies as "gawking" rather than "staring". Oh, and you have to do it with your mouth slightly agape to get the full effect.

In reply to an earlier post on Oct 25, 2012 6:19:24 AM PDT
**Meya** says:
Only if you breath through your mouth.

In reply to an earlier post on Oct 25, 2012 6:21:31 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 25, 2012 6:22:11 AM PDT
Last edited by the author on Oct 25, 2012 6:23:35 AM PDT
J. Snow says:
I already know this Einstein. I corrected my original post stating as such 24 hours ago.

I also already stated I love my Paperwhite and that I gave it a 5-star review.

I also said that I really appreciate Amazon as a company and how they care about customer service, as shown by the fact that they gave me a $20 credit and are also going to be fixing the issue in the next firmware update.

I am not crying about anything. I am a very satisfied customer. And I know that no posts in this thread have an impact on when the update will come. I am not the one who keeps bumping this thread - I am simply responding to those who continue to criticize me, like yourself.

In reply to an earlier post on Oct 25, 2012 6:23:12 AM PDT
Jazzy_Jeff says:
Exactly, especially with all the crying before hand they would swallow a lot of bugers while doing this....

In reply to an earlier post on Oct 25, 2012 6:25:04 AM PDT
Jazzy_Jeff says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Oct 25, 2012 6:27:26 AM PDT
J. Snow says:
You know what I've come to notice?

A lot of my posts got initially very negative ratings and those critical of me got very positive ratings. But over time it actually became totally the reverse.

I am left to conclude that there is a small but active group of posters on this Kindle forum who actually take it personally when someone wants to complain about a Kindle product, even when the complaint is legitimate (at least from the perspective of most people) and therefore feel the need to criticize me and vote down my posts.

It's sad, really.

In reply to an earlier post on Oct 25, 2012 6:30:43 AM PDT
Gloria Mcrae says:
Found the recommendations. So if someone does not like to see them, just change to List view.
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This discussion

Discussion in:  Kindle forum
Participants:  108
Total posts:  326
Initial post:  Oct 24, 2012
Latest post:  8 days ago

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