Customer Discussions > Kindle forum

So can you turn the Paperwhite light completely off?


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Showing 101-125 of 601 posts in this discussion
Posted on Oct 10, 2012 9:39:49 PM PDT
It isn't always just a question of turning on a lamp. I have both a KK and a KTouch and, unless the light source is at exactly the right angle and exactly the right brightness I can't really read either comfortably. I'm very happy with my Paperwhite.

Posted on Oct 10, 2012 9:54:32 PM PDT
http://www.macandandy.com/2011/03/istrain-lcd-vs-e-ink-is-your-tech-to-blame-for-your-sore-eyes/

...Physicians recommend not having a great amount of contrast between the page and the surrounding environment. The ambient light should not be greatly brighter or dimmer than what is being read. If you read on your phone or LCD tablet in the dark you will experience eye strain much more quickly than if you read in a well lit area. So, you're gonna need to have the lamp on regardless of which device you choose. [safe to say a bit of this applies to even the Kpw]

In reply to an earlier post on Oct 10, 2012 10:04:16 PM PDT
R. D. Clark says:
Thus, no doubt, the on-screen instruction to set the light low in dark rooms and high in bright surroundings, which some PW owners found "counterintuitive."

Posted on Oct 13, 2012 5:13:27 AM PDT
Jo Black says:
Amazon isn't reacting on my request if it will be possible to turn the light completely off.

As I think Amazon doesn't care about customer requests I cancelled my preorder of the Kindle Paperwhite and as long as they offer no way to turn the lights off I won't buy the device.

As the manual states it can be turned off I hope somebody will sue Amazon about that false statement.

In reply to an earlier post on Oct 13, 2012 5:52:28 AM PDT
R. D. Clark says:
1. Of all the reasons to not want a PW, this is probably the stupidest. It's a total non-issue, of concern only to the obsessive-compulsive.

2. The manual had an error which has now been corrected.

In reply to an earlier post on Oct 13, 2012 6:28:31 AM PDT
Last edited by the author on Oct 13, 2012 6:34:43 AM PDT
Jo Black says:
1. I think you're rude and offending without bringing any objective arguments
2. Which reasons I have to reject a device is none of your concern
3. As eInk is a reflective technology it should imitate real paper (real paper normally doesn't glow (Fukushima's paper excluded))
4. The manual still claims the light can be turned off ( http://kindle.s3.amazonaws.com/Kindle_Paperwhite_Users_Guide.pdf - page 8)

In reply to an earlier post on Oct 13, 2012 6:37:34 AM PDT
Cyndie says:
So why would you buy a Paperwhite at all since the primary technology behind it is the front lit screen. There are other Kindle models that offer the eink that do not light up.

In reply to an earlier post on Oct 13, 2012 6:39:14 AM PDT
Jo Black says:
I do like the higher resolution.

Posted on Oct 13, 2012 6:52:13 AM PDT
Gregory Lee says:
Jo, in case you don't know, the screen light can be turned down enough so that the light is not visible except in a dark room. I agree that it would be useful to be able to turn it off entirely, though.

In reply to an earlier post on Oct 13, 2012 7:32:07 AM PDT
Jo Black says:
Gregory, it seems to be a little bit nitpicking but I can assure you it's not. I did see the Kindle as the closest experience to real paper. With the backlight it is moving to the backlight LCD screen tablet 'experience'. As I mentioned it's okay if it is possible to enable the light for people who like it but it should also be completely possible to turn it off. And that's not the case.

In reply to an earlier post on Oct 13, 2012 7:50:59 AM PDT
It is not a backlight. The reading experience is nothing like reading on an LCD tablet device.

In a well lit room, with the light turned all the way down, you cannot tell it is on. In a dark room with the light turned all the way down, it is too dark to read. So the light being on "a tiny bit" has no affect on your reading.

If the device doesn't meet your needs or expectations, send it back, or don't buy it. It's very simple.

In reply to an earlier post on Oct 13, 2012 8:00:31 AM PDT
Last edited by the author on Oct 13, 2012 8:01:14 AM PDT
Jo Black says:
" So the light being on "a tiny bit" has no affect"

It has an affect. The light frequency and spectrum are at least partially different.

I won't buy the device as long as the light cannot be disabled. And I was referring to the wrong statement in the Kindle PW manual.

In reply to an earlier post on Oct 13, 2012 8:14:15 AM PDT
Last edited by the author on Oct 13, 2012 8:15:00 AM PDT
re: ... reacting...sue Amazon

Amazon generally responds to reasonable customer requests and has a long history of improving products and services.

You are wise to put off purchasing the Kpw if it does not have the critical feature set that you require. But suing Amazon would be a distraction to their improving Kindles not a motivator to improve.

Amazon is all about improvement:

http://www.nytimes.com/2007/02/08/business/08scene.html

On this page you can see examples of Kindle improvements in the past, and look for when the on/off issues is resolved:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200127470_software?nodeId=200529680

Posted on Oct 13, 2012 9:41:05 AM PDT
Jo,

Why did you pre-order the PW in the first place? Other than the crisper display it is the antithesis of what you think the reading experience should be. The Kindle Keyboard or the Kindle Basic seem more up your alley.

In reply to an earlier post on Oct 13, 2012 10:06:17 AM PDT
Last edited by the author on Oct 13, 2012 10:08:38 AM PDT
R. D. Clark says:
Here is the new text:

Slide your finger along the scale to adjust screen brightness.
Tap and hold the - to turn the light at minimum brightness.
Tap and hold + to turn the light on at maximum brightness.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200954000_screen?nodeId=200954000#screen

My "objective reasoning" is that the PW is not designed to be used without the light, so there's no reason to design the light so that it can be turned off. There is no circumstance in its promotion of the PW that Amazon ever shows it with the light off.

In reply to an earlier post on Oct 13, 2012 7:59:25 PM PDT
They should probably change the actual User Guide too.

I just went here --
http://www.amazon.com/gp/help/customer/display.html/ref=hp_kindle_nav_ts_guide?ie=UTF8&nodeId=200317150
and downloaded a new copy. It still says --

Screen Light: Slide your finger along the scale to adjust the screen brightness. Press and hold the "-" button to turn off the light. Tap and hold the "+" button to turn the light on at maximum brightness.

In reply to an earlier post on Oct 13, 2012 8:11:14 PM PDT
No, but Bezos did say "We think most customers will want to keep the light on all the time". Which to me implies that you do not HAVE to keep it on.

But I'm just nitpicking because I think they've been quite misleading in describing and demonstrating the screen. I'm actually fine with my PW the way it is ;)

In reply to an earlier post on Oct 14, 2012 9:52:15 AM PDT
Last edited by the author on Oct 14, 2012 10:03:29 AM PDT
Jo Black says:
I did ask Amazon Germany. They assured me that the light can be disabled. After the discussion in this thread I'm not not sure that they aren't 'swindling'. If it is just a 'typo' or mistake (as some suggest) the new information would have to be sent to the European Amazon branches as well??

I'll wait until it's released and let other people the beta tester for that 'feature'.

In reply to an earlier post on Oct 14, 2012 10:05:13 AM PDT
S. McQuitty says:
The US customer service people I talked to last week, claimed the inability to turn it off was a defect and shipped me a replacement. They've probably figured this out by now, but clearly there was some break down in communication.

In reply to an earlier post on Oct 14, 2012 11:21:38 AM PDT
Last edited by the author on Oct 14, 2012 11:24:34 AM PDT
Jo Black says:
Amazon support did write something different:

Hello,

I'm sorry for the trouble your experiencing with kindle paperwhite.

At this time, an option to turn off is not available on kindle paperwhite. We're regularly working on improvements to your Kindle experience. I've let the Kindle team know you're interested in this feature.

The built-in light for Kindle Paperwhite illuminates the screen to provide the perfect reading experience in all lighting conditions. Paperwhite guides light towards the display from above instead of projecting it out at your eyes like back-lit displays, thereby reducing screen fatigue. You can adjust your screen's brightness to create a perfect reading experience in all lighting conditions, from bright sunlight to bedtime reading.

To adjust the screen light:

1. Select the light bulb icon in the toolbar.
2. Tap and slide the screen light bar toward the plus or minus to adjust.

The light turns off when you put your Kindle to sleep.

A lower setting works best for rooms with low lighting, and a higher setting for rooms with bright lighting.

We'll consider your feedback as we plan further improvements. Customer feedback like yours is always important to us. I'll be sure to pass your message along to the appropriate department as we continue to improve the Kindle experience for our customers.

Thanks for using Kindle.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:
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If no, please click here:
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Amazon.com
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To manage your Kindle and content online, visit:
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In reply to an earlier post on Oct 14, 2012 12:10:49 PM PDT
Shady says:
For heaven's sake, whether bedside or in another room...lighten up.

Posted on Oct 14, 2012 1:51:09 PM PDT
R. D. Clark says:
Amazon's copywriters need to learn that the word "perfect" doesn't mean what they seem to think it means.

In reply to an earlier post on Oct 14, 2012 7:12:04 PM PDT
And it's too bad, because instead of people turning on their new Paperwhites and saying "Yay Amazon, this is the best screen I've ever seen! ", their first reactions tended to be "Mine doesn't look like the pictures, I wonder if it's defective."

I'm actually glad mine didn't arrive in the first week; I had a chance to look at a lot of customer reviews and pictures before it got here. While not "perfect", it IS the best screen I've ever seen, and I'm really happy with it.

I'm not trying to minimize complaints about actually defective screens, of course.

In reply to an earlier post on Oct 16, 2012 8:44:21 PM PDT
This actually works on my kindle paperwhite. Pressing and holding the '-' turns the light off. Press and hold the '+' and the light turns back on.

Posted on Oct 16, 2012 10:59:44 PM PDT
K42 says:
I think it is pretty silly not to have a way to turn the light off while reading. The whole point of having e-ink is to have a paper-like experience when reading, the light really detracts from this for me. It's great for reading in bed with the lights off, or in low light, but with normal lighting I would prefer not have it (I feel like it exacerbates my astigmatism when on the lowest setting). It's not a deal breaker, but it seems like an easy fix, so why not give us the option?
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Discussion in:  Kindle forum
Participants:  138
Total posts:  601
Initial post:  Oct 3, 2012
Latest post:  May 7, 2014

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