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New Kindle Fire update has bricked our Fires - shows amazon's noobness to the tablet market.


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Showing 126-148 of 148 posts in this discussion
In reply to an earlier post on May 6, 2012 4:44:07 PM PDT
Old Rocker says:
I think you misspelled "chip."

In reply to an earlier post on May 6, 2012 4:46:33 PM PDT
Sometimes you have to speak to the person on their level of maturity in order to be understood. In your case, I think most people are mistakenly overestimating yours.

In reply to an earlier post on May 6, 2012 4:50:00 PM PDT
No. It makes YOU look foolish and jealous and an outsider.

Oh. And slightly amusing, too.

In reply to an earlier post on May 6, 2012 5:01:20 PM PDT
Last edited by the author on May 7, 2012 6:35:46 AM PDT
Only one reason. Jealousy. Why are those of us who hang out with our rant friends a subject of such interest to you and others?

I don't understand what the fascination is? What possible difference could it make to you what we talk about in the rant thread? Or who posts there and who doesn't? Are our conversations REALLY that interesting to you that you obviously lurk but never speak, though we encourage all lurkers to rant unchallenged?

ETCT

In reply to an earlier post on May 6, 2012 5:11:15 PM PDT
Why I do believe you're right, Rocker. ;-)

In reply to an earlier post on May 6, 2012 5:42:46 PM PDT
Anne Shirley says:
;-)

In reply to an earlier post on May 6, 2012 8:59:48 PM PDT
Jacqueline says:
Glenn, that is a very cool site - thank you for mentioning it, it will be fun exploring. I also appreciate you actually addressing my concerns instead of all the strangeness that follows on these threads, it was nice. Take Care!

In reply to an earlier post on May 6, 2012 9:04:09 PM PDT
Jacqueline says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 6, 2012 9:16:13 PM PDT
Jacqueline: Your welcome. I think I forgot to mention you should get the "Getjar" app first, then use the app to download other apps from their site. Another really good source is 1Mobile.com. Has a larger selection than Getjar but not necessarily all the same ones. I use both. Glenn

In reply to an earlier post on May 6, 2012 9:32:50 PM PDT
Jacqueline says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 6, 2012 9:40:06 PM PDT
Jacqueline: What you have now is an Android tablet disguised as a Kindle! Glenn

Posted on May 7, 2012 6:21:37 AM PDT
awm2012 says:
For those who keep saying that the password was one already used, you are wrong. I use 2 passwords. Only. Neither worked to unlock the parental controls.

In reply to an earlier post on May 7, 2012 6:25:41 AM PDT
Last edited by the author on May 7, 2012 6:27:07 AM PDT
Once again, another (apparently) MAJOR issue that has somehow missed me and my wife completely. Sometimes I think my wife an I are the only Kindle users on the planet who have never had a problem at all with our devices.

In reply to an earlier post on May 7, 2012 6:41:54 AM PDT
Add me to the list of lucky ones, too, Phillip. ;-)

From my very first k1, my kk, and now my fire. Zip problems. Even my two k1s work perfectly and I get much pleasure from being able to lend them to friends and family if I have a book I think they'll enjoy.

Ahh, yes. Life is good.

In reply to an earlier post on May 7, 2012 6:47:12 AM PDT
Last edited by the author on May 7, 2012 6:49:02 AM PDT
jsh1120 says:
You're not alone. Some posters have found that "user names" (probably stored on the KF for particular apps) rather than passwords have unlocked parental controls. You might try that approach. But frankly, unless you have a good reason not to do so, you're probably better off in terms of effort expended to simply reset the KF to factory specs. Before you do so, however, you should explore the implications if you have content on the KF from sources other than Amazon. You can back up much of that material (if you don't have it elsewhere) before resetting the KF. Instructions for doing so are prominently posted in a thread on the Kindle Help forum.

http://www.amazon.com/gp/help/customer/forums/kindleqna/ref=cm_cd_t_rvt_np?ie=UTF8&cdForum=Fx1GLDPZMNR1X53&cdPage=3&cdThread=TxGDUGKAYGZFN3#CustomerDiscussionsNew

Posted on May 7, 2012 6:49:13 AM PDT
Book Lover says:
OMG, got on this thread to investigate parental controls and found a bunch of people screaming at each other. What's going on here?
Anyway, yes, I did get asked for a parental control password (Saturday I think) when I tried to buy something on the KF. I was surprised because I didn't think I had them enabled. My KF is for me alone. I entered in my screen-lock password which worked just fine. Then I unlocked parental controls.
Regarding Parental Controls, I do monitor what my 10 and 13 year olds are doing. I have very good parental controls at the router level ... not even my husband can get to the porn LOL. The Kindle fire would be a great gift for my kids, however, I can't seem to control the erotica content available through Amazon -- very racy stuff (Great for adults). Therefore, my kids not allowed to use the KF. I was just checking to see if there was any update that addressed this ...

In reply to an earlier post on May 7, 2012 6:53:16 AM PDT
Just Peachy says:
Amazon is a store that sells stuff to adults. You need to block the children from the web and the Kindle storefront. Tell them you will download the books you want them to read.

In reply to an earlier post on May 7, 2012 7:18:56 AM PDT
jsh1120 says:
The parental controls in 6.3.1 enable you to password protect the entire "books" category (along with videos, music, etc.). You cannot, however, enable/disable access to particular books or categories of books. Likewise, you can password protect access to Amazon. And you can block purchases from Amazon even if access to Amazon as a whole is enabled. You cannot, however, prevent a child from viewing the description of a book.

In reply to an earlier post on May 7, 2012 8:22:00 AM PDT
KindlePad says: "Upgrades should 'never' be automatic as there is always a chance of something locking up the device."

Every single consumer electronics device that is designed around an online service has either automatic (in the case of things like DVRs, set-top boxes, ect) or forced "choice" (in the case of game consoles, iOS devices, etc) firmware updates. Forced meaning if you choose not to update you are locked out of the online service or new games/apps won't run. It's been like that for a couple decades now. The Fire is NOT a stand alone tablet like, say, A Galaxy Tab. It is a device designed around Amazon's Kindle service and as such has the same automatic updates as any other service based devices. Sorry.. but even Apple and the iPad only gives you the "choice" for about 1 major or a couple minor updates before new apps won't work w/o you updating.

Amazon is not the "noob" here.

In reply to an earlier post on May 7, 2012 8:44:05 AM PDT
jsh1120 says:
Thomas,

I agree completely that the benefits of automatic updates far outweigh the disadvantages. Having said that, however, a vendor that forces an update, especially one that is not clearly announced to a user, has a heavy responsibility to insure that the update does not create major problems for users. No software is perfect and a few users will almost always experience problems that testing did not/could not anticipate but the issues many users have encountered in the 6.3.1 update don't fall into that category.

Amazon dropped the ball on this one. The only question remaining is whether they can provide a recovery strategy other than resetting to factory specs. Being a software developer with some experience with situations like this, I'm not optimistic.

Posted on May 7, 2012 8:47:43 AM PDT
L. Gohring says:
I agree with the OP about the automatic updates.
My 78 year old mother has a kindle fire and she called me when hers updated and locked up.
So she thought.
I don't own a kindle fire anymore. (switched over to Ipad3) I wasn't aware of the update.There was nothing I could do to help her over the phone.

Thankful it wasn't actually locked it was just slow at rebooting and she kind of panicked.

I do check the boards and keep an eye out for announced updates. If Amazon had made the announcement and then made it so the owner had to click on update. I would have updated the unit for her the next time I saw her.

So yes I do understand the frustration. If her KF had been locked it would have been a week before I would have been able to help her. Telling her to call Amazon or me giving her instructions over the phone would not have worked well with her. A week with out her Fire is pretty close to a life time for the rest of us. Reading is her main to do thing in life.

So yes for many different reasons I do feel that automatic updates can be a real hassel.

In reply to an earlier post on May 7, 2012 10:20:42 AM PDT
h1120 says: "Having said that, however, a vendor that forces an update, especially one that is not clearly announced to a user, has a heavy responsibility to insure that the update does not create major problems for users."

I agree with you. A company that does auto and forced updates have a responsability to do as much testing as possible before release. I also agree that Amazon dropped the ball on this one. Which suprises me a little. With the eInk Kindle they used to do small beta tests of some of the updates that made significant changes like this. They would release it to some number of users through the OTA update so that they could find and fix issues like this before the full roll-out. I would have figured that they would have done that with this update as well.

"The only question remaining is whether they can provide a recovery strategy other than resetting to factory specs."

An update that fixes the issue that affected users can download and put on the Fire over USB for a manual update. An OTA update may also work as well. I would bet that the background WiFi functionality (firmware updates and Kindle syncing) work even with Parental controls locking wireless out. Amazon does have experience with an update causing big problems and needing to find the reason and fix it quickly. One of the K2 updates caused major battery drain issues. Amazon found the root cause (a particular combination of chips on the board) and got an update out to just the Kindles that were affected.

In reply to an earlier post on May 7, 2012 10:33:46 AM PDT
jsh1120 says:
Thomas,

I have zero experience with Amazon's past problems with updates on their other Kindle devices so I'll take your word for it. Hope you're right.

On the other hand, I suspect that a downloadable update to be applied via USB is not a very realistic option considering that so many users have no experience with (or need to) connect their KF's to a PC. After all, Amazon didn't even bother to include a cable for such a connection with the KF. Fortunately, I'm not an Amazon employee forced to sit through what I suspect are some very unpleasant meetings about handling this issue but I suspect that a "pull" rather than an OTA "push" strategy is likely to be rejected for just that reason.

I'm sure that if Amazon could identify the negatively impacted KF's, as you note they did with the battery drain problem, I'm sure they'd take that route. But I seriously doubt that they have a way to identify them as they can with a particular production run of hardware components.

All in all, I think users are (unfortunately) more likely to be source of the fix via factory resets than Amazon. And if I were running Amazon I'd see if I could identify the KF's that have been reset to factory specs since the 6.3.1 update and do something nice for those folks.
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Discussion in:  Kindle forum
Participants:  40
Total posts:  148
Initial post:  May 5, 2012
Latest post:  May 7, 2012

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