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Customer Discussions > Kindle forum

My Kindle Fire is "freezing" up


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Showing 126-150 of 407 posts in this discussion
In reply to an earlier post on Apr 7, 2012 9:49:26 PM PDT
2moms3kids says:
I had the same issue. The clearing the cache. It's under settings...applications....choose show all running apps and then browser.

Posted on Apr 8, 2012 3:46:31 PM PDT
I've had this less than a week and all it does is freeze...then I reboot. I've reregistered it, done all the things people say you should do, and it continues to be a real pain in the butt. It's going back, if I want a device of this type, I'll get an iPad. My SO has one and loves it. No problems like this whatsoever. Amazon, you need to fix the OS on this before you sell any more of them and continue to frustrate the tablet community.

Posted on Apr 9, 2012 9:16:49 PM PDT
Thanks for the tips. Mine hasn't froze tip finite. Held the button for 20 sec. Now it'sfine......I hope;)

Posted on Apr 16, 2012 1:47:28 PM PDT
I have had my kindle fire for three weeks. It continually freezes up. I try holding down the button to reboot, but it does not work. Has anyone the same issues?

In reply to an earlier post on Apr 30, 2012 1:44:20 PM PDT
[Deleted by the author on Apr 30, 2012 1:44:45 PM PDT]

Posted on Apr 30, 2012 3:53:24 PM PDT
jsh1120 says:
For those having problems with freezing and difficulties charging the Kindle Fire, see the following thread.

http://www.amazon.com/forum/kindle/ref=cm_cd_tfp_ef_tft_tp?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx3BVTWI4W8QESI

Posted on May 6, 2012 8:21:41 AM PDT
TayciBear says:
This is my 3rd fire and every single one has freezing problems.

In reply to an earlier post on May 12, 2012 10:57:14 AM PDT
My Kindle Fire is usually fast, but then I was about to scroll down and get this really good book, and BAM it froze. I tried everything: clicking the home button, the back button, the search bar, and nothing would work. And then I tried James's idea: press the button for 20 seconds. And it turned off around 13 seconds. So I guess that pressing the button for a ling time will work!

Posted on May 14, 2012 6:56:04 PM PDT
Yes my kindle fire freezes frequently. I want a new device. Amazon should give me a refund and soon they'll earn their money back because they're charging tax! Unbelievable

In reply to an earlier post on May 14, 2012 7:08:19 PM PDT
@Mary: Amazon is not charging tax; they are collecting the tax that US people have to pay anyway in their state, if the publisher has a presence there.

Contact Amazon's Kindle CS and ask them about your problem. Click Help (near center at top of new Amazon page; upper right on old pages). Click Kindle (left column) or Kindle Help & Tools in the middle. Click Contact us (right column). Or you can go to http://www.amazon.com/contact-us

You can also give them a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Or, they will call you back if that facility is enabled for your country. You leave your info at: https://www.amazon.com/gp/help/contact-us/kindle-help.html?ie=UTF8 - you must leave your landline phone number if you live outside the U.S.A., Australia or New Zealand. This works really well.

We do not recommend using email to contact them. Most emails are answered with information from the knowledge base and often do not answer the specific question.

Posted on May 20, 2012 6:46:19 AM PDT
Last edited by the author on May 20, 2012 6:59:42 AM PDT
mbs says:
This is the reason your kindle freezes: You are using more than one finger! We have recreated the freeze on ours with a one hundred percent success rate. As soon as you use more than one finger to scroll or change a page it freezes. Period! As long as we use one finger to touch the screen it works flawlessly. Clearing the cache and constantly resetting the device by pushing the power button is useless information. We cannot believe that no one else has figured this out yet. We're on our second one and it does the exact same thing as the first one. It has absolutely nothing to do with the apps, music player, flash, etc. Seriously Amazon tech support: Are you kidding? btw: This one is also going back and we are officially done with the Fire.

In reply to an earlier post on May 20, 2012 7:02:38 AM PDT
I am particularly having freezing problems when using Words with Friends- specifically, the advertisements that are mini videos don't seem to complete the last 2-3 seconds, and the screen freezes, unable to get out of the app/adv and get back to the game without shutting down the Kindle Fire.

In reply to an earlier post on May 20, 2012 1:42:17 PM PDT
mine freezes when I am on the wi fi, I think I'll just use it as a reader and a downloaded movie watcher.

In reply to an earlier post on May 23, 2012 10:44:43 AM PDT
Glad you posted this, mine keeps freezing and it is my second one. The first one never turned back on! I pressed the button for 20 seconds and it finally shut it down however it took forever to come back on. So frustrating.

Posted on May 23, 2012 10:56:50 AM PDT
P. Horne says:
Well I just experienced my first "freeze up" of my KF. It sounds like a commKindle Fire, Full Color 7" Multi-touch Display, Wi-Fion problem maybe I will just get a refund and try something else.

In reply to an earlier post on May 25, 2012 7:45:03 PM PDT
McSue says:
"Words with friends" video ads are the only time my Kindle has ever frozen. Right now I'd say it freezes during 1 in 5 of the video ads, most specifically during a Beautyrest ad. (Sure won't be buying THAT product!) I would very much like to pay even a high price to have this game ad-free on the Kindle, but it does not appear to be an option. My Kindle works great all the time except for this. If anyone has a solution for avoiding the video ads, I would be grateful to hear about it.
My sympathies to those of you having Kindle troubles. It is such a fabulous little device when you get one that works well.

In reply to an earlier post on May 25, 2012 7:45:56 PM PDT
Soonerfan7 says:
Yes the freezing is an issue whether its an issue enough for them to take notice is the question

Posted on May 26, 2012 9:25:36 AM PDT
The 20-second button hold worked for me. Thanks!

Posted on May 26, 2012 7:49:19 PM PDT
Glenn Jacob says:
I have just encountered an issue with my KF . It will not allow me to go from the carousel to the web. It just goes back to the carousel.

In reply to an earlier post on May 26, 2012 7:58:27 PM PDT
Rogue says:
Glenn: If you have not done it for awhile I would suggest a hard boot. Just like PC's, over time a lot of bits and pieces stay in the memory and will lead to operating issues. Hold the power button in for at least 20 seconds. Continue holding past the shutdown message. After it is completely off, press and release the power button and allow it to restart. It is similar to a cold boot on a PC which is nit the same as restart. This should be done a few times a month depending on usage. Glenn

In reply to an earlier post on May 27, 2012 3:32:27 AM PDT
Glenn Jacob says:
Thanks but this did not help. It returned right back to the carousel after I tapped on the web. Any other suggestions?

Posted on May 27, 2012 7:59:25 AM PDT
jsh1120 says:
Glenn Jacob,

Are you absolutely sure that you have not accidentally restricted access to the web via the (now expanded after 6.3.1 update) Parental Control features on your KF? The behavior you describe sounds as if the browser itself has been disabled.

In reply to an earlier post on May 27, 2012 8:07:21 AM PDT
batgirl says:
I would suggest a hard boot right into the trash. The Fire is an unstable piece of junk. Return it while it is still an option.

In reply to an earlier post on May 27, 2012 8:07:21 AM PDT
batgirl says:
I would suggest a hard boot right into the trash. The Fire is an unstable piece of junk. Return it while it is still an option.

In reply to an earlier post on May 27, 2012 8:15:10 AM PDT
I clicked on show post because I wondered why I had you on ignore.

Now I know.
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Discussion in:  Kindle forum
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Initial post:  Nov 22, 2011
Latest post:  Mar 17, 2016

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