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Problems w/ WiFi connection on Kindle Fire?


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Showing 151-175 of 888 posts in this discussion
In reply to an earlier post on Dec 2, 2011 5:04:06 PM PST
I think you are very savvy. LOL

Posted on Dec 2, 2011 5:16:22 PM PST
Launched too soon in order to take advantage of Black Friday and Christmas. I'm beyond irritated and sending mine back and buying the 3g which I had. It was stolen, so I decided to replace with this Fire. A dud as far as I can tell. I've never seen so many postings on this subject. My husband has spent hours on the phone with CS and they want him to set a new password for our network which has three computers connected to it; we don't want to do that especially after reading all these postings. I agree. The problem is with the Fire and not our modems or routers.

Posted on Dec 2, 2011 5:41:23 PM PST
We cannot connect to our home wifi network with kindle fire (6.2), though we can connect at Starbucks and elsewhere. We have spent hours and hours working on this problem for a week. Amazon? Are you listening?

Posted on Dec 2, 2011 5:45:08 PM PST
Last edited by the author on Dec 2, 2011 8:01:33 PM PST
srschacher says:
I just got a new Kindle Fire and was having some wifi problems. It seeems to be working fine for me now. I have a D-Link router will all security turned on:

1. Not broadcasting SSID
2. MAC Address Filtering
3. WPA2-PSK
4. 64 character password string

I noticed that there was the same wifi bug on my Kindle as was also on my Android phone (Samsung Epic 4g). The same fix worked on the Kindle, too. Here is what I do.

1. Set up your network on the Kindle with all the settings and password.
2. Set up a second network (with the same SSID), but make the security OPEN.

Your Kindle should connect through the security connection, but needs to pass through the Open connection to see it.

Update: still getting connection drops, but at least it sees my unbroadcasted SSID.

Update 2: loaded 6.2 and it works fine now.

Steve

Posted on Dec 2, 2011 7:02:35 PM PST
Sanlear says:
Rebooting my router and Kindle seemed to do the trick. Thank you!

Posted on Dec 2, 2011 7:18:22 PM PST
Pmk11 says:
The fire has no proxy support....meaning you can't connect at some locations such as offices, hospitals, and schools/universities. I can't connect at work and that is why. Get it together amazon.....you fail.

In reply to an earlier post on Dec 3, 2011 5:18:02 AM PST
Thank you Barry!

Posted on Dec 3, 2011 8:36:03 AM PST
I was able to connect my new Fire only once and register. Since then not a peep of a connection. I reverted to factory defaults and still not a peep of conntection. My kindle two connects with anything and it has been in the UK, Europe and the States. I am too old to spend hours trying all the solutions that other have mentioned and end up returning the unit so will be returning the unit immediately until I hear that this problem has been sorted.
John

John

In reply to an earlier post on Dec 3, 2011 9:00:49 AM PST
Gruk says:
Contact customer service so they can swap it for you. I had severe problems but the new one is fine so far.I also think the 6.2 upgrade helps the issue. Good luck

Posted on Dec 3, 2011 9:08:56 AM PST
6.2 update doesn't help. I have the same problem in two kindle fires, so it's not a glitch in just one--it's in the model. My kindle 2 has no problem with our home wifi. Amazon Geniuses, what's the solution?

Posted on Dec 3, 2011 9:37:33 AM PST
Ken says:
I would think this is a fireware problem that needs to address possible problems with compatibility with certain wi-fi set-ups. So many have had no problems, and I think by now we all have the version 6.2 update installed. All I can say is Amazon needs to address this quickly, as they have to have the ability to troubleshoot, and in my case we set the Fire up just like any wireless device, and it worked first time, and has kept connecting to our access point day after day for two weeks.

I would like a show of hands. How many with Netgear wireless equipment (wireless router or access point) have problems? Okay, keep them up. Hmmmm. How many with Linksys wireless equipment (wireless router or access point) have problems? Okay. How many with DLink? Hmmmm.... How many are trying to use an N wireless connection, and their equipment doesn't automatically drop back to -B or -G?

Posted on Dec 3, 2011 10:04:00 AM PST
Old Rocker says:
My KFire rocks on my home WiFi. No issues at all.

Here are some trouble shooting suggestions.

See if your KFire works at a public WiFi hotspot. If it works fine, look at your home network setup.

Be sure there aren't any other electronic devices near your router.

Place your router as high up as you can get it.

If you have a b/g router, look into getting a b/g/n router (after you confirm you Fire works on another WiFi system). People have posted in this forum that upgrading routers solved the problem.

In reply to an earlier post on Dec 3, 2011 10:06:27 AM PST
Renee Horn says:
same problem her, wound up calling Netgear support, $ 179- still wouldn't work, so I shipped it back, hoping for a refund- may now opt for an Ipad

Posted on Dec 3, 2011 11:04:23 AM PST
K. Hecker--Belkin router.

After a week of work, we finally got two kindle fires to connect to wifi by using a static IP address. Now all the gadgets in the house have to be reset.

In reply to an earlier post on Dec 4, 2011 9:48:10 AM PST
DVUser says:
Similar issues but still unable to connect my Fire again to the wireless router. Also updated to 6.2 without improvement. Spoke with Amazon customer support and they said they're having their engineers look into these reports.

In reply to an earlier post on Dec 4, 2011 9:52:59 AM PST
DVUser says:
Call Amazon support and speak live with a customer service agent to report the problem.

To do this, first go to the bottom of this page and under the right most column of "Let Us Help You" select "Help", then under "Self Service" click the "Contact Us" button.

From there, sign in, fill out the form and on item 3, "How would you like to contact us?" click on the "Phone" (Call us) button. You're phone will ring and you should be on line with a live representative.

In reply to an earlier post on Dec 4, 2011 9:57:12 AM PST
DVUser says:
Buying a new or different router may not solve the problem. I was able to connect my Fire initially to one of the wireless routers in our home but have since lost the ability to connect to the WAN.

I also found that changing or upgrading routers doesn't solve the reported Wi-Fi connectivity problems. I have tried several different routers -- from Belkin to Lynksys (multiple versions) to Netear, all recent models -- and get the same results that people have noted here.

Posted on Dec 4, 2011 10:30:20 AM PST
D. Wheeler says:
No problems at all hooking to the linksys. am having problems transfering mp4 video from computer to KF never shows up anywhere on KF. can see the file when looking at KF from computer screen but no file shows when disconnected from computer on the KF.

In reply to an earlier post on Dec 4, 2011 1:09:40 PM PST
You might want to reset your wireless router. Wi-Fi isn't really that great yet

In reply to an earlier post on Dec 4, 2011 1:16:59 PM PST
salsaguy says:
I had issues w/ my Fire when I got it. Signal was seen as much weaker than my iPod touch and laptop that also use wifi.
Ended up having to get a new Wireless N router as the signal was not strong enough even for the next room over without having issues.
Check your router, reset it and the settings to make sure it is discoverable.
Maybe update the firmware on the router as well as that always helps.
The Fire's wifi receive doesnt seem as strong as other devices but once you had a good signal it works like a charm.

get a copy of the free app wifi analyzer. Its very helpful to determine how strong your wifi is and how much bleed over you are getting from local neighbors wifi signal crossing yours and if you need to change the channel on your router to a different one to get better reception and minimize cross talk

Wi-Fi Analyzer

Posted on Dec 4, 2011 10:00:26 PM PST
My Kindle Fire has a problem with Wifi, too. It use normally until now it doesn't connect with WIFI again :((

In reply to an earlier post on Dec 5, 2011 8:09:44 AM PST
T. Smith says:
I had issues too but the fact was that my router was the problem, not the Kindle Fire. I had an older router (2001). I had updated the firmware and I tried using multiple configurations on the router--through this all I could never get the fire to connect. Bottom line, I went and got a new router and the KF works great. I like it so much that I got a second one and that one works too. In regard to the Amazon CS helping people, they do offer suggestions on how to configure the router but I don't think they are in a position to say to people to go get another router. The fact is I had a 10 year old piece of hardware and the world of technology has changed in that time.

Posted on Dec 5, 2011 9:26:14 AM PST
Old Rocker says:
I found this article... although it doesn't help much for those with issues beyond what's already been discussed.

http://www.pcworld.com/article/245494/kindle_fire_users_report_wifi_bug_6_possible_fixes.html

Most of the issues I've seen on these forums involve issues connecting from home networks and not WiFi hotspots. Several people have mentioned that getting a newer router solved their problems. So, it possibly can be assumed that the issue is with older routers and the Fire being able to connect with them. To me, its something Amazon should be able to fix, it that is indeed the issue. It could also be a quality control issue or something weird like the iPhone whose antenna grounded if it was held in a certain way.

Posted on Dec 5, 2011 9:33:33 AM PST
Old Rocker says:
Found this article, too...

http://www.enterpriseirregulars.com/43802/kindle-fire-wifi-problems-fixed-cool-device/

There's also this article with some tips and mentions that "You could find similarly active forum threads about problems with virtually every device on the market."

http://www.brucebnews.com/2011/11/amazon-kindle-fire-wifi-connection-problems/

Posted on Dec 5, 2011 9:34:07 AM PST
For others still fighting this battle: we did not need a new router. It worked (after a week of hard labor) to reprogram the router to work with static IP addresses. Amazon overlords take notice!
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Discussion in:  Kindle forum
Participants:  512
Total posts:  888
Initial post:  Nov 15, 2011
Latest post:  Jan 25, 2015

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