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kindle fire troubleshooting

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Showing 176-200 of 490 posts in this discussion
Posted on Aug 21, 2012 8:02:31 PM PDT
Does anyone know how you get the audio to work when you purchase audio e-books?

Posted on Aug 22, 2012 5:59:15 AM PDT
I cannot comment on facebook on my kindle cursur won't type anything!

In reply to an earlier post on Aug 22, 2012 9:21:33 AM PDT
Rogue says:
Linda: are you referring to books from If so I think you can find your answers here. Glenn

In reply to an earlier post on Aug 22, 2012 12:13:36 PM PDT
Rogue says:
captaindee47: Numerous issues occur due to Facebook making frequent changes to their site. The Amazon Facebook app is often behind on the updates. So here is my suggestion. First go to your device settings and turn on "Allow Installation of Applications". Next go to "". On the right side of the page, download and install the 1Mobile "app". Now use this app to access the 1Mobile site. Type "Facebook" in the search box and it will bring up the most recent version of Facebook which I believe is 1.9.7. Download and install this app to your Fire and either leave it on your carousel or add it to your favorites. Remove the previous Facebook icon from your carousel or favorites so you won't confuse which is which. Using this new Facebook app, access Facebook. If it come up in the "mobile view" and has the letter"m" at the beginning of the web address you will want to switch to "Desktop Site". Tap the 3 white lines on the upper left side of site, NOT the lines at the bottom of page. Now a box should open showing your name. Scroll to the very bottom of this box and look very carefully and in small dim text it will say "Desktop Site". Tap on this and your view will change to what you are accustomed to seeing. Hopefully now everything will work normally for you. Good luck and let me know if this worked for you. Glenn

Posted on Aug 22, 2012 4:19:48 PM PDT
[Deleted by the author on Aug 22, 2012 4:40:23 PM PDT]

In reply to an earlier post on Aug 22, 2012 4:25:38 PM PDT
[Deleted by the author on Aug 22, 2012 4:27:05 PM PDT]

In reply to an earlier post on Aug 22, 2012 4:39:58 PM PDT
Last edited by the author on Aug 22, 2012 4:42:00 PM PDT
Hpawesomeness.....Mine was doing this for about a day. Then i went into settings then devices and allowed applications. And it magically showed a charged battery. But never was there a green or red light. Go figure!

Posted on Aug 23, 2012 1:03:57 PM PDT
how do you get to the device settings!? thank you!

In reply to an earlier post on Aug 23, 2012 1:32:08 PM PDT
Rogue says:
captaindee47: Tap the gear, then "more", then scroll down and tap "device". Glenn

In reply to an earlier post on Aug 23, 2012 1:45:28 PM PDT
I found it....thanks...but I am kind of nervous doing it....there is a warning about doing it...

In reply to an earlier post on Aug 23, 2012 1:48:07 PM PDT
Rogue says:
captaindee47: Ignore the warning. You will come across those in several area on your device but I can assure you that nothing negative will occur. In this case it's because Amazon prefers you only shop in their store. Glenn

In reply to an earlier post on Aug 23, 2012 2:30:10 PM PDT
Thank you Glenn

In reply to an earlier post on Aug 23, 2012 3:15:30 PM PDT
Rogue says:
Linda: Your welcome. I hope that is the information you were seeking. Glenn

Posted on Aug 25, 2012 6:49:20 PM PDT
Everytime I click the web this site pops up and its annoying I cleared the history; deleted cached sites etc. But nothing works? Any other ideas I probably missed?

Posted on Aug 29, 2012 1:16:23 PM PDT
J. Jadrich says:
My Kindle Fire doesn't want to charge anymore, and won't turn on. Tried to charge off my computer and off the charger. Any suggestions?

Posted on Sep 2, 2012 4:01:35 PM PDT
All of a sudden when i turn my kindle the screen is not righting itself. In fact some apps are launching in different directions ie upside down or horizontal. Any suggestions? So annoying.

In reply to an earlier post on Sep 2, 2012 4:40:21 PM PDT
Rogue says:
Karla: Tap the gear, then on the left side tap the padlock Icon. Glenn

Posted on Sep 2, 2012 5:12:19 PM PDT
player says:
Sometimes when I transfer an ebook via usb, the file shows in my Kindle Fire while connected to my computer, but I can't find the book on the Kindle. Usually it shows up eventually but I transferred one several hours ago and still can't see it. Thoughts?

In reply to an earlier post on Sep 2, 2012 5:27:29 PM PDT
Did you check under the Docs tab? I've transferred ebooks that are MOBI files and even though I copy and paste them into the Books folder they bounce over to the Docs shelves.

Posted on Sep 2, 2012 5:41:50 PM PDT
L. Tanzillo says:
My Kindle Fire stays on the screen that says "kindle fire" and won't do anything else. I have tried holding down the power button for over 30 sec. and when I turn it back on it just opens the same "kindle fire" screen and won't do anything else. It should be fully charged. Any suggentions would be appreciated.

In reply to an earlier post on Sep 2, 2012 5:45:17 PM PDT
Last edited by the author on Sep 2, 2012 6:04:58 PM PDT
L. Tanzillo- If following these exact instructions don't solve your problem, you'll have to contact Customer Service:


Make sure you are performing a full 30 second hard reboot of your Kindle Fire. After it has been charged, remove the charger from the Kindle Fire. Press and hold in continuously the on/off button for 30 full seconds (count them). The Kindle Fire will completely shut down. Wait a few more seconds and turn the Kindle Fire back on. The Kindle Fire logo will flicker for several seconds as it turns back on. Like a computer, the Kindle Fire benefits from an occasional reboot to resolve software issues.

TO CONTACT CUSTOMER SERVICE: Click on the "Help" button at the top or bottom of the page to speak to an Amazon Customer Service Representative. Once you click the "Help" button, on the next page an orange "Contact Us" button appears to get you in touch with an Amazon Representative.

Posted on Sep 2, 2012 6:01:14 PM PDT
I can't access the web or facebook.

Posted on Sep 2, 2012 6:21:37 PM PDT
Rogue says:
Christine: First, are you sure you have a good Internet connection? If your email is working your Internet should work. Go to settings, more, applications. Scroll down and find your Browser and tap on it. Tap "Force Stop", ignoring the warning. Now go back and try to access the web. If it still isn't working go back to your Browser settings again and this time "Clear Data" and "Clear Cache" again ignoring the warnings. This will completely reset your browser and as a result you will lose your bookmarks. Glenn

Posted on Sep 2, 2012 6:38:44 PM PDT
Debra MacEk says:
Is it possible to play Bejewelled on facebook on Kindle fire There seems to be popups in the background (invite friends) that wont let me go any further.

In reply to an earlier post on Sep 2, 2012 6:52:26 PM PDT
Rogue says:
Debra: I can't answer with 100% certainty as I haven't tried it myself but I've heard a few people post they cannot play these games on Facebook. Perhaps someone else can post with more information. Glenn
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Discussion in:  Kindle forum
Participants:  319
Total posts:  490
Initial post:  Dec 28, 2011
Latest post:  8 days ago

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