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Customer Discussions > Kindle forum

kindle fire troubleshooting

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Showing 201-225 of 498 posts in this discussion
In reply to an earlier post on Sep 2, 2012 6:55:27 PM PDT
Thank you so much!! I couldn't get my Kindle to turn on or charge. I tried your 20 second solution and it worked. Thanks again! God Bless!!

Posted on Sep 3, 2012 6:58:47 PM PDT
I need help connecting to my wifi that needs a password. I know the password but my kindle fire won't except it. HELP!

In reply to an earlier post on Sep 3, 2012 7:16:42 PM PDT
Rogue says:
Rhonda: You are entering the "wifi" password not your Amazon password, correct?

Posted on Sep 4, 2012 6:31:39 PM PDT
V. W. bridge says:
I tried opening angry birds seasons. It was loading for a few seconds and then a message came up and said that I needed to go the the amazon app store and download it again. I went to the app store and typed in angry birds seasons. it started loading and after a few seconds it said that there was something wrong and I needed to refresh it. so I pressed the refresh button but it didn't do anything. I tried opening a lot of me other apps but the only one of the ones I tried that worked was Where's my water. My music and books work, but when I go to my videos it says 'This page cannot be loading. Please check your Wi-Fi connection' or something like that. I've tried about 4 times to reboot it and I have a strong Wi-Fi connections. It has about 50% battery left and rebootign it doesn't help. I need help please!

Posted on Sep 5, 2012 4:45:38 PM PDT
D. Beining says:
I get a "connectivity error" when I attempt to open some (not all) downloaded APPS. My internet is good. Any suggestions?

In reply to an earlier post on Sep 5, 2012 4:55:04 PM PDT
Mine is doing this same thing did you find out what to do?

Posted on Sep 5, 2012 5:14:26 PM PDT
Rogue says:
Just for starters ,check that the date and time are set correctly on your device. If not, correct it and try again. Glenn

In reply to an earlier post on Sep 5, 2012 6:13:21 PM PDT
Last edited by the author on Sep 5, 2012 6:16:11 PM PDT
Paula says:
Pineapple you are in the will, I cried I thought my Kindle died. My name is Paula and I'm a bookaholic. THANK YOU!!!

Posted on Sep 7, 2012 7:37:22 PM PDT
jojo says:
My Fire won't play thru the headphones

In reply to an earlier post on Sep 7, 2012 7:43:30 PM PDT
Rogue says:
jojo: Does it play through the speakers? Are you sure the volume is turned up? I know sounds basic but sometimes it's a simple thing causing the problem.

In reply to an earlier post on Sep 7, 2012 7:48:43 PM PDT
jojo says:
Yes it plays thru speakers, just not headphones

In reply to an earlier post on Sep 7, 2012 7:56:08 PM PDT
Rogue says:
jojo: Do you know for sure the headphones work? Do you have another set you can try? If you know they work and the volume is up, I would suggest a Hard Reboot. Unplug from your charger and hold the power button in for 30 seconds. Time them, don't guess. Continue holding past the shutdown request screen if it appears. After 30 seconds, release the button and then press it again once briefly. "Kindlke Fire" will appear on your screen while it reboots. Then try the headphones again after checking the volume level. Glenn

Posted on Sep 7, 2012 7:59:44 PM PDT
jojo says:
Tried that Glenn but still no luck

In reply to an earlier post on Sep 7, 2012 8:03:53 PM PDT
Rogue says:
jojo: That leaves me out of ideas. The headphones are known to work, the volume level is turned up, the sound is coming out of the speakers and you did a reboot. Only further suggestion I would have is contact customer service. Follow this link. Under "Phone" select the "Call Me" option. Enter your phone number and they will return your call right away and have your account information on their computer ready to help you. Glenn

Posted on Sep 7, 2012 8:33:13 PM PDT
jojo says:
Thanks everyone they are sending a replacement.

In reply to an earlier post on Sep 7, 2012 8:40:29 PM PDT
Rogue says:
Your welcome jojo! Glenn

In reply to an earlier post on Sep 8, 2012 4:12:17 PM PDT
Kim Bell says:
Thank you!

Posted on Sep 10, 2012 12:00:35 PM PDT
Joy Campbell says:
My KF just froze up this morning and would not do anything all day. Now it is off and will not come back on. Suggestions??

In reply to an earlier post on Sep 10, 2012 12:05:25 PM PDT
Rogue says:
Joy: I would suggest a hard reboot. Here are the instructions. Glenn
Always start with a full charge of at least 4 hours, ignoring the charge indicator light.
When fully charged unplug from the charger(very important step)
Hold the power button in for a full 30 seconds, time them(also very important) Ignore the shutdown request screen.
After 30 seconds, release the button and then press it again once briefly. Your Fire will begin restarting shortly.

Posted on Sep 10, 2012 12:25:02 PM PDT
When you remove (or uninstall) a downloaded "app" from Kindle Fire, does it replace the "mb's" that it originally used? In other words, add the file size back in?

Posted on Sep 10, 2012 12:52:08 PM PDT
Yes. Just like you regain the space in your PC when you delete files.

Posted on Sep 11, 2012 4:44:59 AM PDT
D. Badger says:
My Kindle Fire will not go to facebook or search the web. The wifi says it is connected and my email is loading and books are downloading. But when I click on facebook it goes right back to the home page - same for the web. Any ideas?

In reply to an earlier post on Sep 11, 2012 9:11:27 AM PDT
Rogue says:
D. Badger: Try Force Stopping your browser. Got settings(the gear), then more. then applications, then scroll down and click on your "Browser". Tap "Force Stop" ignoring the warning. Now go back and try your Browser again. If it still won't work, go back to your browser as above and this time select "Clear Data". This will reset your Browser. Unfortunately you bookmarks will be lost in the process. Glenn

Posted on Sep 15, 2012 9:04:18 AM PDT
Every time I try to play games that I have already downloaded I am getting a message about connecting to the internet! I thought once you downloaded the games you could play them without being connected :(

Posted on Sep 15, 2012 12:17:51 PM PDT
Rogue says:
All games need to connect to the Internet on occasion. Free games need to update the ads. Paid games need to check licensing requirements are met and update the game app if needed.
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Discussion in:  Kindle forum
Participants:  323
Total posts:  498
Initial post:  Dec 28, 2011
Latest post:  Mar 17, 2016

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