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Problems w/ WiFi connection on Kindle Fire?

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Showing 201-225 of 888 posts in this discussion
Posted on Dec 9, 2011 8:21:33 PM PST
Believe it or not, I finally got mine to work at Home Depot. I will buy a good wifi router for home this weekend. Still am unhappy with the screen protector though(too many air bubbles). I'll keep you all posted.

Posted on Dec 9, 2011 9:28:32 PM PST
I bought a Skinomi screen protector, but haven't put it on yet. Its more complicated that one for a smart phone and you have to let it sit overnight. What brand screen protector did you get?

Posted on Dec 9, 2011 9:55:26 PM PST
Last edited by the author on Dec 9, 2011 9:57:01 PM PST
Ken says:
I got my screen protector from Armorsuit through Amazon. Complicated compared to the Lexard I got for my Canon camera. The Armorsuit required you spray a supplied liquid onto both sides of the film (called Military Shield), and then squeegy it out with a supplied tool, then let it sit for 24 hours with the unit off (while I had Angry Birds withdrawals). It had three air bubbles in it, and two disappeared over night. A nasty-looking one was left, which bothered me, but a few days later it was gone as well. The instructions said air bubbles would disappear, and they did. It came with a good cleaning cloth, and even though I had used the Fire for a week before I applied the protector film, the cloth cleaned it up perfectly. Still seemed a bit messy to apply though. The Lexard protector didn't require anything but a bit of careful alignment, but one to fit the Fire was hard to locate, and much more expensive.

Posted on Dec 10, 2011 9:15:02 AM PST
M. O'Brien says:
Is there a fix for the constant dropping of the wifi signal by my Kindle Fire?

Posted on Dec 10, 2011 12:48:12 PM PST
I wonder if those screen protectors are more complicated to apply because they are so much larger?

Posted on Dec 10, 2011 3:17:13 PM PST
Last edited by the author on Dec 10, 2011 3:18:20 PM PST
Ken says:
O.R., There's more room for mistakes, but I think they are easier, in that you don't have to work with a small film. I was so surprised that that one air bubble that I couldn't get out during the application disappeared several days later. Possibly the film breathes a bit.

M. O'B, The fix many have chosen is to return their Fire, others to try reconfiguring their IP address or other equipment, and still others have replaced their router or access point. The last two have given mixed results. It's time for Amazon to step up and figure this out. They're still advertising on TV, which means either there are a small number of problems, or they are in denial.

Posted on Dec 10, 2011 4:02:18 PM PST
Hmm. Bought a fire for my wife for her birthday and it connected to the home network just fine. That was a week ago with no issues since then. Now suddenly today it refuses to connect. All the other devices in the house are still surfing just fine. It has software version 6.2 installed. Tried connecting to an another wifi network and saw that the issue is with the Fire and not the network. Going to call CS I guess...

Posted on Dec 10, 2011 4:31:25 PM PST
Hot Flashes says:
I purchased the KF at Staples. I spent 7 hours trying to get it connected to our router (Belkin N1) and spent a good 2 hours on the phone with 2 different Kindle reps. Both admitted to being inundated with calls regarding the new KFire. When I finally returned the KF back to Staples the associate remarked "Oh, another one returned!" I asked if there have been many and he said yes, quite a few have come back the past month. I went to B&N and checked out the Nook Tablet. I came home and within 3 minutes was hooked up to our router and watching uninterrupted Netflix in HD.

After reading all the posts about the Kindle issues I'm glad I switched to the Nook. I still have and am in love with my K2 and I purchased a Kindle Keyboard for a gift because I'm so happy with Kindle overall, including their cs as well as Amazons cs. I hope they work out these issues because I would hate to see Kindle get a bad name over this. BTW the Nook Tablet really is very nice.

Posted on Dec 11, 2011 8:58:41 AM PST
I am seriously disappointed in the Kindle Fire. I cannot get the buttons to work. The touchscreen is obviously not calibrated correctly. I did finally get on line, but I had to reset my home network to get it to accept the Kindle. The touch screen is now the major problem. To get on line is very difficult and to choose a book from my bookshelf takes and act of Congress. Major disappointment. This is my second kindle fire. I had to return the first one because the touch screen did not work.

Posted on Dec 12, 2011 10:47:17 AM PST
Last edited by the author on Dec 12, 2011 10:48:48 AM PST
W. Tsang says:
I am seeing this same issue on my Kindle Fire with my wireless LAN at home, and I think this is another instance of a long standing Android bug (or set of bugs) that has yet to be addressed by Google:

Before anyone chalks this up to user error: I have seen this bug on a number of Android devices in my home LAN including an Archos 5 Internet Tablet, original 7" Samsung Galaxy Tab, Barnes & Noble Color Nook and now the Kindle Fire. On the control panel for my router, I can see the Android device get assigned an IP address via DHCP, but the Android device cannot get out to the Internet. No other devices - Windows PC, Windows Phones, Macs, iPad, iPod Touches, Logitech Squeezeboxes, and so forth - have had any problem connecting - just Android. Doing a search for "Android Wifi Issue" or "Android Wifi Problem" will result in a lot of cases on other Android devices similar to what people are seeing with the Kindle Fire.

Posted on Dec 12, 2011 11:34:34 AM PST
RA says:
I received a Kindle Fire as a gift. On first try did not connect to my home WiFi. Does connect once I power reset/recycle my router. But I have to do that very often. Defintly a Kindle hardware/software issue. Hope a fix is in the offing.

Posted on Dec 12, 2011 4:13:04 PM PST
Agg, my wife is going to be very hurt if I return the kindle fire, but I realize you get what you pay for. I have to refresh my connection (switch off and then switch on my router) and Kindle connects. A few hours later the connection gets stale and Kindle Fire will not connect. I called customer support and the first time and they went through the motions (switch off, forget connection, recreate etc.) and declared victory, and few hours later I had the same problem. I have a netgear router wrg router. Second time I called customer support, I was told they were going to send me another one. I asked him thrice if it was refurbished one and he keeps saying it will be a new one. Wondering if I should just go back to office max and return this junk and possibly try a Nook color. I would hope with some many posts, Kindle development team would take notice and figure out what is wrong. I also hate this one click ordering that are forcing on Kindle buyers.

In reply to an earlier post on Dec 12, 2011 10:55:40 PM PST
R Maginn says:
Hmmm, I disconnected one click ordering. I don't seem to have a problem with that.

In reply to an earlier post on Dec 13, 2011 4:35:23 AM PST
David N says:
Well I am now getting really hacked off. I still have complete lock out when connecting to me router as the Fire will not accept the password. this is the same password as used for all other Wi Fi connected to this router. I originally had 6.0 but today having taken delivery of a cable connection have downloaded 6.2 to my pc and then transferred this over cable to the Fire. Result???. No surprise surprise the same connection problem - 'router password not recognised' .
So far the only way I have gotten any access to the web is via a free hotspot, this is not what I paid for.
The sensitivity of the fire is not ideal also as tapping sometimes works, most time doesn't work. I can live with this however if only I can log on and connect to Wifi from home. Any ideas left for me to try?
I only have a few days left of my 30 days to try to ship this back to Amazon

Posted on Dec 13, 2011 6:12:05 PM PST
I have unfortunately had the issue with being unable to register my product due to the password being wrong and my wireless internet password being "wrong" even though I know they are both correct. I found it to be immediately useful to use the chat with a rep option. Someone was with me in seconds and able to help. This is how the convo went. Hopefully this avoids everyone with this problem any further frustration. I hope it helps.

You are now connected to Indumathy from
Me:Hello. I am having trouble signing into my new kindle fire.7:51:34 PM
Indumathy:Hello, my name is Indu. I'll be happy to help you. 7:51:56 PM
Me:Ok great. I am happy you are 24 hours because I cannot fix this tomorrow 7:52:27 PM
Me:My problem seems to be that when I try to log in to amazon and register my fire it says my password is wrong.7:52:55 PM
Indumathy:Can I have the serial number of your device?7:53:15 PM
Indumathy:Please Tap Quick Settings > More... > Device.7:56:03 PM
Indumathy:You can locate the serial number in the Device page. 7:56:34 PM
Me:Thank you, D0*****************:56:40 PM
Me:I registered it online to make sure it worked and when I did it online it says I am registered. When I do it from my kindle it keeps saying wrong password. 7:57:54 PM
Indumathy:I'm sorry to hear this, a Kindle Specialist is the best person to help you with this. Please wait while I transfer this conversation. 7:58:25 PM
Me:ok great thank you for your help.7:58:40 PM
A Customer Service Associate will be with you in a moment.
You are now connected to Ella from
Ella:Hello my name is Ella, I'm sorry to hear that you're having trouble registering your kindle fire. Let me go ahead and check on available options for you and see what I can do to help.7:59:28 PM
Me:ok thank you. I was so excited to get my new kindle, Ive been waiting for it seems forever. I read these reviews online about this and people coulndt find a solution so they returned it. I hope you can help me.8:00:40 PM
Ella:I'll do my best to help you out with this.8:01:23 PM
Ella:Just to verify are you connected to wifi?8:01:41 PM
Me:It says I am... to the guest account of my wifi. I cannot connect to my home wifi bc it also says my password is wrong. but it shows i AM connected to guest.8:02:27 PM
Ella:Can you tell if there's a signal bands on your screen.8:03:40 PM
Me:3 out of 4 are highlighted8:04:04 PM
Ella:Can you tap the Quick Settings icon then select Wi-Fi. A list of available Wi-Fi networks will be displayed. Tap your network.8:05:02 PM
Me:I have clicked on the options>wifi>guest>"connected" is shown8:05:07 PM
Ella:Is that your wifi network?8:06:35 PM
Me:my home network is named "ShyPanda" I have the option of connecting to "ShyPanda" and "ShyPanda Guest". When I click on the locked ShyPanda it says password is wrong. I am able to connect to ShyPanda Guest.8:07:58 PM
Me:which is the "Guest" to my wifi network.8:08:11 PM
Ella:Oh. Alright.8:08:57 PM
Ella:With your Kindle Fire connected via Wi-Fi, tap the Quick Settings icon, then More, then My Account.8:09:19 PM
Ella:Tap the Register button and enter the e-mail address and password of your Amazon account. Tap the Register button when finished.8:09:38 PM
Me:Ok i did that, it is "completing registration"8:10:32 PM
Me:but i have done this about 10 times. 8:10:43 PM
Ella:That's wonderful!8:10:45 PM
Me:it ends with failing8:10:49 PM
Ella:Oh. I'm sorry to hear that.8:11:34 PM
Me:it says now *an error occured while trying to contact the registration server. please check your connection and try again. 8:11:35 PM
Me:but my internet symbol next to the battery icon shows 3 out of 4 signal bars. 8:12:05 PM
Ella:I see, Let's try and completely reset your Kindle. Restarting the software can solve intermittent problems. 8:12:31 PM
Ella:To reset your Kindle Fire, press and hold the power button on the bottom of the Kindle for a full 20 seconds. Hold the power button for 2 seconds to turn the device back on.8:12:44 PM
Me:it is back on now. 8:14:13 PM
Me:do i need to do anything else?8:14:43 PM
Ella:try to connect again.8:14:51 PM
Me:it shows when i turned it on it was already connected to my guest account.8:15:15 PM
Ella:Okay. try to disconnect then re-connect.8:15:52 PM
Me:ok it shows connected again8:16:47 PM
Ella:Great!then try to register your kindle.8:17:18 PM
Me:ok it says completing registration again and thinking. 8:18:22 PM
Me:the same error came up again8:19:00 PM
Me:but is still showing i am connected to the wifi!8:19:14 PM
Ella:Okay. I'm sorry that you're experiencing this problem with your kindle.8:19:50 PM
Ella:Let me check on this further. Please hold on.8:20:07 PM
Me:ok. thank you. 8:20:17 PM
Ella:Can you try to connect your ShyPanda network.8:23:40 PM
Me:I have done that. It says I have the wrong password. Which I know the password is correct. I have this laptop connected to it8:24:31 PM
Ella:Okay. Can you try to use the password displayed on your router.8:25:01 PM
Ella:You'll see a sticker, attempt to use the wireless key.8:26:01 PM
Ella:as your password.8:26:09 PM
Me:ok i have them. do i need to use dashes or no?8:30:33 PM
Ella:it could be just a combination of letters and numbers.8:31:17 PM
Me:hmm i got a wireless key and a serial number8:31:47 PM
Ella:Okay. Can you try that.8:32:44 PM
Me:yes i will try both.8:32:59 PM
Me:i have a serial number- it says password mismatch8:37:34 PM
Me:wireless key says password mismatch8:37:55 PM
Me:mac address? password mismatch8:38:08 PM
Me:and another number on the right side without a name and they all said password mismatch8:38:29 PM
Ella:Okay. I'm sorry that you're unable to connect to your wifi. 8:39:00 PM
Me:and i know the main password to connect my lap top is "marydave" and it also says password mismatch when I use that one as well.8:39:06 PM
Ella:Another option here is, to power cycle your router and at the same time hard reset your device.8:39:38 PM
Ella:But to inform you, our chat might be terminated.8:39:59 PM
Me:yes it would8:40:18 PM
Ella:If that didn't work, I advise you to contact your internet service provider for your password details.8:40:36 PM
Me:Why will my other wireless devices connect with "marydave" but the kindle will not. the password works for all other devices connecting wirelessly.8:41:36 PM
Me:is this a common problem people are experiencing?8:41:56 PM
Ella:Yes it is common issue. There may be router restrictions (Mac Filtering), so you need to contact your Internet provider for that details.8:43:55 PM
Ella:It is a hardware or MAC address filtering of your kindle.8:47:06 PM
Ella:This feature is normally turned "off" by the manufacturer, because it requires a bit of effort to set up properly.8:47:22 PM
Me:ok. can the provider turn this on? or will i have to do this with my router options.8:47:41 PM
Ella:Your internet service provider will be able to set it up and enable it.8:48:50 PM
Me:it does not cost extra does it?8:49:18 PM
Ella:Oh. No. They'll just check on it to identify if it's enabled or not.8:50:30 PM
Me:one last question... if i go to a starbucks or local library that has free wifi- should this kindle work? is this just my home comuter having the issue?8:50:49 PM
Ella:And as well with your password issue.8:50:52 PM
Ella:Yes, You can connect to any wifi network if you know their network's password.8:52:08 PM
Me:ok great. thank you for your help Ella. I hope this works tomorrow. I am disappointed it isnt as easy as it seemed :(8:52:51 PM
Ella:I understand Mallory. I'm sorry for the inconvenience that this caused you.8:53:31 PM
Ella:I hope it will work.8:53:41 PM
Ella:You're welcome by the way.8:53:47 PM
Ella:If there isn't anything else I can help you with, Please click the "End Chat" link to close this window. 8:54:15 PM
Ella:We hope to see you again. Happy Holidays! 8:54:15 PM
Ella:Bye for now :)8:54:15 PM
Me:Bye bye!

Posted on Dec 13, 2011 6:20:15 PM PST
Savan says:
WOW! Thanks for writing all that out. I found it did not work consistently anywhere. I took mine back, but "may" buy one locally and see if it works. If not - I'll take it back as well. This is a major defect on just some machines and should be corrected.

Posted on Dec 14, 2011 5:42:31 AM PST
Jenraider72 says:
Been almost 30 days. Should I return it and hopefully a new "fixed" one will ship in the future? I know this sounds weird, but I swear mine is just getting progressively worse, and now when it finally does connect, it lasts about 3 seconds. Either it is connected but no internet( web is fine elsewhere in house) or it won't connect at all. I try over and over- shut off wifi, back on, finds ip, connects, grey wifi icon to white- then the little x, then back to grey, then poof as soon as I try to go to say- video store- bam icon is gone and "you are not online" displayed. It has a purchased tv episode held hostage too. In the past, I'd buy an episode, then download it so I could watch without wifi later, or right away. Now, I've tried to download this show that "I own" to device about 15 x's with "error" everytime. I canceled it and tried the next day- same thing. Ironically, the reason I download it immediately was so I'd have it at the ready and now I can't even get connected long enough to even stream the show.
In the beginning it seemed to connect m ost of the time. Then after a week or so, I'd say I would have a problem connecting about 85% of the time, and then when connected it was a crap shoot as to how long said connection would last until I'd have to reconnect. Now, the past few days it is so bad that I'm down to 2-3 seconds of connection to net and that 3 seconds is after about 10 times trying over and over to get connected at all. Has ayone else felt as though the problem has gotten worse and worse steadily? I get so mad and stand there cursing at it- like a crazy person. All I can do on it is play Angry Birds or solitaire, or watch what I already have downloaded to the device. Did I get a dud? I have to decide whether to return it or not. I'm afraid if I keep it, they will fix the new ones that go to future buyers and I'll be stuck with this inconsistent device. Actually, I guess it is consistent now- just consistently bad. I wonder if I a new device would be better as someone else mentioned. By the way- yes, it has been updated to the 6.2. That was done a while ago, not sure when, but it's definitely not in need of the update. Ugggghhhhh!

Posted on Dec 14, 2011 5:51:40 AM PST
Hot Flashes says:
YES! Why put yourself through so much frustration. Return it, ask for a new one if you choose or go with something else. I went with the Nook tablet and have had wonderful success. I'll never give up my K2 but as far as ease of use, connectivity and the option to use sd cards for more versatility and storage, I've gone to the dark side ... the Nook Tablet.

In reply to an earlier post on Dec 14, 2011 2:40:29 PM PST
Jenraider72 says:
How's the web browsing with the Nook? Also, do you ever use it to watch video- ie. tv /movies- and if so, how does that work on the Nook vs the Fire's Amazon video store/ Prime tv & movies? I'm sure you could access Netflix, but are there other options similar to Amazon?
Clearly one of the main reasons I got the Fire was for filling time watching video when not at home- actually I was watching alot at home as well,as my husband will invariably find any Godzilla or Earnest Goes ______ movie that is on, and there goes my interest in hanging in the living room-(no offense Godzilla/ Jim Varney r.i.p); but I liked being able to put shows on the Fire itself(rather than streaming) so I could watch when I was out and about. I used to have the Flo tv until it became extinct and I was looking for something to fill that niche.

Posted on Dec 14, 2011 2:55:46 PM PST
Hot Flashes says:
Web browsing is just as fast as my home pc. I watch Netflix and Hulu on it. There hasn't been any delays yet during video's like I occasionally experience on my home pc. I have the option to download video's to the sd card and store them that way if I wanted but I haven't done that yet. The picture quality of the movies actually surprised me. I have seen a demo of a movie stored on the sd card and it played great.

I can even access my comcast email directly and didn't have to set up gmail or yahoo. So far I'm loving it.

I have a wifi connection in all parts of the house, up stairs as well as down in the basement.

Posted on Dec 14, 2011 3:18:33 PM PST
Last edited by the author on Dec 16, 2011 1:19:08 PM PST
Thank you so much. Tried your advice and mine worked fine. UPDATE, worked until I powered off the Kindle and/or turned off wifi on the Kindle. I had to unplug modem each time. Don't want to unplug every time I power down the Kindle. Will be calling CS to see if they can help.

Posted on Dec 14, 2011 8:26:46 PM PST
Purchased Kindle Fire from Best Buy for wife. It had firmware 6.0.xxxx It would authenticated and connect to the Dlink DIR-632 router, but would drop connectivity within a minute or less.
I performed pings against the assigned ip and sure enough it showed that it had a valid ip, as it was pinging, but then it would timeout or drop off.

I went into the admin console of router and set it from g & n to G only.

I kindle appeared to be working fine...

I then decided to go ahead and update the firmware to 6.2
Once this was completed, I changed the router back to G & N connections to see if it would work.
So far, it works fine :-)

In reply to an earlier post on Dec 14, 2011 8:36:51 PM PST
R. Hawley says:
I'm running firmware 6.2xxxx and haven't really had any issues except tonight - when at a public place (restaurant), got the wifi with the x by it.. Still trying to figure out what it's trying to tell me. The users' guide is useless here. I have no issues at home, at work or with my 4G Verizon hotspot. Otherwise, very happy with the Fire, it's FAST, does just about everything I want, once I found the exchange apps I needed to connect to work email. So far, I Like it.

In reply to an earlier post on Dec 15, 2011 7:50:04 AM PST
Last edited by the author on Dec 15, 2011 8:44:53 AM PST
Phil Noon says:
When applying screen protectors, Add together a little soap water mix and put into a spray bottle, lightly spray this solution to the screen and the screen protector, then squeeze out the bubbles/solution with a credit card. Also, this allows you to move the screen protector around a little before it affixes itself to the screen.

In reply to an earlier post on Dec 15, 2011 2:28:25 PM PST
GBY says:
I have had same issue, no matter what WIFI I use.... my computer works fine, when I called support they wanted to reconfigure my home router, how does that help elsewhere, they did not seem to get it. I have been so frustrated with the WIFI (I was in pre-order group) over the past weeks, that I am going to return it
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Discussion in:  Kindle forum
Participants:  512
Total posts:  888
Initial post:  Nov 15, 2011
Latest post:  Jan 25, 2015

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