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Kindle Fire Error Messages

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Showing 1-25 of 126 posts in this discussion
Initial post: Feb 26, 2012 10:55:23 AM PST
N. Bowlin says:
"The application QuickSettings (process com.lab126.otter) has stopped unexpectedly. Please try again.

Force Close.

When I try most of the time to connect to WiFi network, this is the message I get. Just started doing this in the past two weeks. We have a new Router, Dual Band Cisco. Good product! I have called Amazon three different occasions, finally did Hard Reset back to Factory Settings, did not fix problem! Called again and they are sending a new Kindle Fire out to me, should be here Tuesday? But . . not confident that this will fix problem if it is a Software problem in the Kindle Fire? I have owned a total of five Kindles since the very first one came out. This frustrates me!

Anyone else had this problem?

Posted on Feb 27, 2012 9:11:20 AM PST
I just started having this problem this morning. Emailed amazon about it...really not looking forward to the troubleshooting issue if it requires a Factory Reset -- not my idea of a good time...

Did they say what they think caused this issue? Do you by any chance have Locate My Kindle (an app that accesses your wifi) installed? That's the only change I've made that could theoretically impact wifi...

Posted on Feb 27, 2012 10:42:03 AM PST
Jax says:
After an update (last week), I've been having quite a bit of wi-fi issues. The application QuickSettings (process com.lab126.otter) seems to be the error du jour!

The longer I have my Fire, the buggier is seems to be getting... sigh...

In reply to an earlier post on Feb 27, 2012 12:56:17 PM PST
N. Bowlin says:
I am constantly getting this same error in the same place. Perhaps you should send this to the complaint dept. I have asked them to replace mine? Not sure that it will correct the problem now? Seems to be a "buggie" update!

Posted on Feb 27, 2012 12:59:22 PM PST
N. Bowlin says:
Factory reset did not correct it! I did that with a technician online. So I would refer them to these posts, it is not an isolated problem. I am almost reluctant to exchange my Kindle Fire for a new one that is expected in tomorrow! That is the only problem I am having at this time. I think their software update has a problem

In reply to an earlier post on Feb 27, 2012 4:45:33 PM PST
Last edited by the author on Feb 27, 2012 4:46:35 PM PST
Okay, so here is my experience. The only thing I had done recently that was potentially funky was to install the LocateMyKindle app, which had a few glitches in its time function. That product accesses your wifi frequently, then hops off. I uninstalled that, did a reset. No fix. I was able to access wifi from the device-wifi menu, and saw a TON of networks listed, many just with numerical identifiers. I deleted these extra networks, then was able to access wifi from the front home corner, no problem.

My suggestion is to check the number of wifi connections that are listed, then delete ("forget") the ones you don't use. Also, I don't think I will reinstall the I fear that it caused the wifi to become unstable.

Hope for others!

In reply to an earlier post on Feb 27, 2012 4:52:27 PM PST
Shawn Hickly says:
Locate my kindle caused the same problem here. I also deleted all networks and did a reset. Now it works like a champ. I have no doubt it was that app as that's the only thing i have installed lately and problems started very soon after.

Posted on Feb 27, 2012 8:54:24 PM PST
Bryan says:
I had smae issue, and had that stupid app installed. Talked with support they send me a new on, unreal, amazon needs to reomve that app and warn everyone from using it...such bs, but thats our fate with the lack of testing an proving like Microsoft and Aplle do with aps......

In reply to an earlier post on Feb 28, 2012 5:50:37 AM PST
N. Bowlin says:
Uninstalled Locate My Kindle. Deleted my Kindle Fire from the online account! Did a reboot. Still doing the same thing! Not sure but really think this might be a bug in the last update? Not sure but certainly is frustrating!

In reply to an earlier post on Feb 28, 2012 5:51:57 AM PST
N. Bowlin says:
That is exactally the same message I keep getting! Certainly is frustrating. We will see when my new Kindle Fire arrives today. Will not install locate my kindle software.

In reply to an earlier post on Feb 28, 2012 6:04:26 AM PST
Jax says:
Hmmm... I was fine before I too installed the Locate My Kindle app. I often see two instances of it running when I'm having wi-fi issues.

Posted on Feb 28, 2012 7:20:55 AM PST
Last edited by the author on Feb 28, 2012 7:22:35 AM PST
The problem is not necessarily the app itself, but how it alters your wifi. THE MOST IMPORTANT STEP IN THE FIX (at least it worked for me) is to manually delete all the wifi listings that show up that were added by Locate My Kindle as it looked to hop onto signals. Just deleting the app will NOT fix it (although that's an important part of the fix).

To really fix this problem (again, my experience only):
1. Tap the upper right "tools" area on the home screen. DO NOT TOUCH the Wifi icon that shows there in the quick start -- that will just shut you out.
2. Tap "More." This will open a list of Settings, including Sounds, Display...
3. Tap "Wireless Network." If wifi is not on, you CAN click it on (and off, while you're having the problem) from here. Turn wifi on.
4. Look at the huuuuuuuuugggge list of networks that shows up there. Manually delete the ones other than the ones you actively know and use by: tapping on a network in the list, then choosing "forget". You will need to repeat this deleting process several times (I had over 40 in my list that had to go.)
5. You should be left with the list of ONLY the network(s) that you use.
6. Should be good to go! (If needed, you can certainly do a reboot, but I did not need to do it.)

So again, although the software LocateMyKindle appears to have caused the problem, just deleting it (and you MUST delete it from their website on your computer, just removing it from the carousel, favorites or device does NOT actually delete the app), is not the fix.

The fix is manually deleting the wifi networks in the list that are not necessary.

Try it. Let me know it you need more explanation of the process.

In reply to an earlier post on Feb 28, 2012 8:09:07 AM PST
N. Bowlin says:
OMH There has to be an easier way to delete all the Networks besides one - by - one,. This thing has picked up almost 100! Wow

In reply to an earlier post on Feb 28, 2012 8:37:21 AM PST
Last edited by the author on Feb 28, 2012 9:01:13 AM PST
Yeah...there may be..but 20 minutes of deleting while watching TV last night has kept my Kindle "clean" and everything is working PERFECTLY again... Just be sure to delete the LocteMyKindle app fully (on a computer, then follow the full uninstall protocol) before you get started on your personal pruning of wifi networks...or I have a feeling that could become an ongoing problem.

In reply to an earlier post on Feb 28, 2012 8:41:42 AM PST
N. Bowlin says:
I deleted it from kindle as well as online. This should be outlawed. It is going to cost Amazon lots of money with people calling with issues. I have been deleting for 30 minutes and it seems like a bottomless pit!

Posted on Feb 28, 2012 8:45:21 AM PST
Someone has been spamming that app all over the Kindle forums the last few days. The 1 star reviews should help keep more people from buying it...Amazon should pull it from the store.

In reply to an earlier post on Feb 28, 2012 10:29:09 AM PST
Jax says:
I had to remove 117 NETWORKS! After removing them, I was left with 3 known networks. Huge number of multiples.

I am extremely hopeful that this was the fix.

Thank M. Dreibelbis!

In reply to an earlier post on Feb 28, 2012 1:08:28 PM PST
Hope it works! Did you also remove the LocateMyKindle app using the delete option in the app's website on your computer? That's a VERY important part of the remedy too, I think! (Otherwise, those networks may just start multiplying again...)

In reply to an earlier post on Feb 29, 2012 3:50:41 AM PST
Jax says:
So far, so good. Thanks for the invaluable info!

Posted on Feb 29, 2012 5:00:52 AM PST
Last edited by the author on Feb 29, 2012 5:05:37 AM PST
Cyriacus says:
I have LocateMyKindle installed and I am not having this issue! When I get home I will do a look at the number of connections. They should not add them to the wifi list when they do a check. I imagine they will recode to check a data file instead that is self cleaning. Easy fix if that was the problem.

In reply to an earlier post on Feb 29, 2012 5:11:03 AM PST
Last edited by the author on Feb 29, 2012 5:12:24 AM PST
Cyriacus, I am glad to hear of someone's success with that app. Quick question, long have you been using the LocateMyKindle app? I had no real problems the first 2 weeks of the app's being on my Kindle (although, thinking back I did have a few wonky wifi issues, like my Kindle forgetting my home wifi password erratically....hmmm....). Maybe it takes a while for the wifi "congestion" to build up...or maybe they have done a bug fix of the app....

I don't have conclusive proof that the app is the problem, but so far, this issue appears to happen to people after they've installed LocateMyKindle (which is a bummer, because it was an interesting app!) and appears to resolve after the cleanup I've described.

I hope there is a patch offered for the product, if it is indeed causing the issue.

In reply to an earlier post on Feb 29, 2012 5:40:30 AM PST
Last edited by the author on Feb 29, 2012 5:41:31 AM PST
Cyriacus says:
I have had about a week, I think some response to the developers of it are needed so they can correct the problem as I deem if it is working correctly it is a useful app. They should not be adding networks to the Wifi section but keep a seperate data list they pole unless the only way they can check wifi is to add it (even then they can track what they add and do a self cleaning). That begs the question about another app that has been talked about the one that uses Wi-fi to fake having GPS on the Kindle Fire.

In reply to an earlier post on Feb 29, 2012 7:26:21 AM PST
Last edited by the author on Feb 29, 2012 7:28:18 AM PST
Yeah...I detailed the problem and (hopeful) fix in a kindly-worded message both to the LocateMyKindle folks and to Amazon (so they don't keep sending out new devices as the "fix" for what appears to be a software conflict....if the same stuff is put on a new Fire, and the problem re-occurs, that's just another headache for Amazon).

I'd also be curious to know if the problem is slower to develop if the Kindle stays pretty much in the same wifi place. I travel a lot, and carry my Kindle with me, so that may have led to a quicker fail than on a Kindle that's a homebody machine. I also thought it was a fun app...but am now a little leery of it.

I will post if I get any updates from the developers. They had not responded to a question I sent several days ago regarding the timestamp moving strangely to the future (for some reason, my Kindle was showing that it was added in March, 2012...and then in 2018...and all my clocks on my systems are correct.)

Posted on Feb 29, 2012 11:28:48 AM PST
Labapps Llc says:
I am with the LocateMyKindle team and wanted to give everyone here an update. Our engineering team has recently submitted version 1.0.4 which is currently under review with Amazon. The LocateMyKindle software attempts to hop on to configured networks and then open networks when no configured networks are available in order to retrieve your location for you. We have found that over time this process can cause your wifi list to grow due to the way the Kindle Fire handles and stores it's configured network list. Version 1.0.4 awaiting Amazon's approval provides a fix to this issue. Once available we recommend you upgrade the LocateMyKindle software to the newest version.

We appreciate your trust and support. Should you have any other questions or problems please feel free to contact us at

In reply to an earlier post on Feb 29, 2012 12:03:55 PM PST
N. Bowlin says:
(smile) I am a little leery at this time and do not wish to mess up my Kindle again. It was quite frustrating. If anyone installs it and uses it for a period of time please post here. As for right now, I am waiting for reassurance.
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Discussion in:  Kindle forum
Participants:  76
Total posts:  126
Initial post:  Feb 26, 2012
Latest post:  Sep 10, 2014

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