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Firefox Reader now shows only blank page


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Showing 1-3 of 3 posts in this discussion
Initial post: Apr 25, 2012 7:06:51 AM PDT
Last edited by the author on Apr 25, 2012 7:39:50 AM PDT
Marc Criley says:
I've been reading my Kindle books through Firefox just fine for several weeks now.

Yesterday I closed the tab on which I was reading, came back later, opened a tab, went to the https://read.amazon.com/about page to sign in--though I just click on "Sign in" since it remembers my info, which then goes to the book I'm currently reading--and where I normally see my book I now get nothing but a *completely blank* display.

I've restarted Firefox, and rebooted my PC. I can do a "View Source" on the blank page, which verifies that there is code there--I'm just not seeing the book.

Going through Kindle Troubleshooting it recommended uninstalling the Reader App and reinstalling. Unfortunately the means to do that resides on the blank page, so it's inaccessible. I've looked through FF extensions and Add-ons and haven't spotted the app, so I don't know where else to look.

I would try signing off and back on, but again, the "log off" link appears to reside only on the blank page.

Posted on May 2, 2012 3:39:09 PM PDT
Susan says:
I am experiencing the same problem...have you been able to fix it?

Posted on Nov 28, 2012 12:22:03 PM PST
Marc Criley says:
I was initially able to solve the problem by switching over to Chrome. Never had any further problems there.

However, my computer has been swapped out and TPTB are constraining the browser choices, so I had to go back to Firefox. After a few days the problem showed up again--just the completely blank display coming up.

What I did this time was to go into Tools/Options/Advanced/Network, and in the Offline Content and User Data section selected the http://read.amazon.com entry and clicked Remove. Once it was gone, I OKayed my way out and went back to http://read.amazon.com, re-signed in and everything, and it all came back and has been fine since.
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Discussion in:  Kindle forum
Participants:  2
Total posts:  3
Initial post:  Apr 25, 2012
Latest post:  Nov 28, 2012

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