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amazon prime kicking me off wifi


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Showing 1-7 of 7 posts in this discussion
Initial post: Jan 30, 2014 10:03:21 PM PST
Last edited by the author on Jan 30, 2014 10:13:08 PM PST
Jeremy says:
I have a kindle fire 1st edition and just starting last week every time I try to watch something on amazon prime my wifi disconnects. And I have to restart router to get it to come back on. I can watch Netflix,hulu, and videos of the web, only time it does it is when I get on amazon prime.

I have searched the Google and haven't seen anyone else having this problem. So first thought was maybe it's some setting out something on my account. But after looking there I came up short so thought I'd try here before calling.

Posted on Jan 31, 2014 5:04:08 PM PST
Jeremy says:
Anyone know why?

Posted on Jan 31, 2014 5:16:30 PM PST
deannah says:
I have experienced the same while streaming videos from Amazon Prime. Only difference I'm using the new Fire HDX model. I've not found a cure as yet. Sorry I can't offer more help. There is a lengthy thread on this issue with the HDX with some solutions for some folks.

In reply to an earlier post on Jan 31, 2014 5:51:15 PM PST
The Artist says:
Did you contact customer service?

In reply to an earlier post on Jan 31, 2014 6:17:24 PM PST
Jeremy says:
Could you link that thread. And I'm checking here before I call.

Posted on Jan 31, 2014 6:34:00 PM PST
monilee says:
http://www.amazon.com/forum/kindle/ref=cm_cd_rvt_np?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=24&cdThread=Tx6WA5GUHVDSS2#CustomerDiscussionsNew

Posted on Jan 31, 2014 10:17:46 PM PST
Last edited by the author on Jan 31, 2014 10:18:28 PM PST
Jeremy says:
Restoring it to factory default seemed to fix the problem. I also did a hard reboot a couple of times before hand, not sure if that has anything too do with it.
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This discussion

Discussion in:  Kindle forum
Participants:  4
Total posts:  7
Initial post:  Jan 30, 2014
Latest post:  Jan 31, 2014

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