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WSJ Digital Plus Activation, Second Posting


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Initial post: Jan 15, 2013 10:47:51 PM PST
Ray A. says:
Originally Posted Jan-12-2013

Doesn't anyone respond to Wall Street Journal (WSJ) questions????

I want to use the email address I use for Yahoo on the WSJ Digital Online, but I get this error message.

>>This email id is already in use. Please log in or check the form and try again. If the error persists, call customer service at (1-877-975-2897).
(CS error: sub-001) ~ Start Over <<

The 1-877- number is WSJ support and they will not do anything for Amazon.
Who can fix this for me???
Ray A

Posted on Jan 15, 2013 10:52:43 PM PST
Dawn says:
I have no idea but have you contacted Amazon? You are asking other customers here.

In reply to an earlier post on Jan 16, 2013 4:02:33 AM PST
Is there some reason you just cant use a different email? Contact Amazon using the help link at the top of the page. Use the chat or call me feature and you'll be connected in minutes.

In reply to an earlier post on Jan 16, 2013 4:32:32 AM PST
Jazzy_Jeff says:
And just how is Amazon supposed to do anything about you using a Yahoo email address on the WSJ Online??? Amazon has nothing to do with the WSJ or Yahoo for that matter. And no I usually don't respond to WSJ questions on a Kindle customer discussion forum since I don't use the WSJ and never plan on it. Sounds to me like it is a WSJ problem since you are getting that error message from the WSJ.

In reply to an earlier post on Jan 16, 2013 4:36:35 AM PST
Jazzy_Jeff says:
You mean I should have more than one email address?? :) I actually have 5 email addresses for different things so I agree with you here.

In reply to an earlier post on Jan 16, 2013 6:20:31 AM PST
Ray A. says:"Doesn't anyone respond to Wall Street Journal (WSJ) questions????"

Well. You know... the WSJ may respond to WSJ questions.

"Who can fix this for me??? "

The WSJ. After all, it is their product that you are having the problem with.. not the Kindle or anything else to do with Amazon.

BTW: The most likely reason for your error is a typo on your part, or someone else accidentally made an account using your email address (due to a type on their part, or on purpose) so you need to use a different one.

In reply to an earlier post on Jan 16, 2013 3:27:26 PM PST
Ray A. says:
I do not think I made a mistake, but I will re-enter.

I had a similar problem when I first registered a year ago with the direct WSJ online service. Someone at WSJ Online was able to allow me to use the same email that I had registered with their subscription service. The Amazon direct app must have the same "bug".

Now, who at Amazon can fix it?

It seems that everyone would want to use a common email, most folk only have one.

In reply to an earlier post on Jan 16, 2013 3:29:58 PM PST
Ray A. says:
Me too. But I want to use a common one for a particular service.
Keeps my folders straight.

In reply to an earlier post on Jan 16, 2013 3:32:24 PM PST
Ray A. says:
Because I want a common email address for all my Amazon services.

In reply to an earlier post on Jan 16, 2013 3:33:53 PM PST
King Al says:
Nobody at Amazon can fix it, since your problem is with the WSJ product.

In reply to an earlier post on Jan 16, 2013 3:44:34 PM PST
Ray A. says:
My problem is with the Amazon App.
Looks like I will have to cancel my Amazon Kindle WSJ service and go back to the WSJ.

In reply to an earlier post on Jan 16, 2013 3:46:17 PM PST
seedlady says:
since WSJ can't fix it, and amazon can't fix it, i suggest you contact starbucks.

In reply to an earlier post on Jan 16, 2013 3:47:45 PM PST
Ray A. says:
This may be the best suggestion or advice yet.

In reply to an earlier post on Jan 16, 2013 3:51:35 PM PST
But Amazon doesn't maintenance the apps. They just sell 'em.

In reply to an earlier post on Jan 16, 2013 3:56:56 PM PST
King Al says:
No, it is NOT an Amazon app. The app is written by WSJ, so they are the ones you need to contact.

In reply to an earlier post on Jan 16, 2013 4:37:30 PM PST
Last edited by the author on Jan 16, 2013 4:38:44 PM PST
The Blade says:
>>>>"My problem is with the Amazon App."<<<<

No it isn't. Your problem is with the WSJ app. Amazon sells the app for the WSJ.

Just like a book. If you were to buy The Wall Street Journal's 30 Great Places to Retire and there were problems with the book, that would be an issue with the publisher who happens to be the WSJ, not Amazon. The WSJ wrote, published and provided the book to Amazon to sell. Amazon is simply the retailer. Same exact concept for the app.

Like King Al said above, you need to contact the WSJ about your problem.

In reply to an earlier post on Jan 16, 2013 4:42:25 PM PST
I liken Amazon to a mall. All the "Departments" are the little store fronts, and in every store front are thousands of items from various manufacturers. If I buy a sweater (app), and it unravels (glitches), I take it back to the STORE, who deals with their vendor (app writers).

I do NOT take it to the mall's business office.

In reply to an earlier post on Jan 16, 2013 5:09:53 PM PST
Anne Shirley says:
This is a customer forum. Contact Amazon CS if you want a response.

In reply to an earlier post on Jan 17, 2013 5:40:26 AM PST
Ray A. says: "Now, who at Amazon can fix it?"

Nobody. Once again, the Wall Street Journal is the one who controls the WSJ account. Amazon only controls the Amazon account that your Kindle is on and managing the payments to Amazon and WSJ for your subscription. It is a WSJ service on an app made by the WSJ that uses a WSJ account. The only place Amazon comes in is managing the subscription to the WSJ that gives you the access to the online version. That is it. Everything else is WSJ.

https://iwap.wsj.com/kindlexp/FAQ.do
https://iwap.wsj.com/kindlexp/Start.do?mg=inert-wsj

In reply to an earlier post on Jan 17, 2013 5:43:14 AM PST
I think he's pouting.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  20
Initial post:  Jan 15, 2013
Latest post:  Jan 17, 2013

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