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Customer Discussions > Kindle forum

Kindle fire charging problem.

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Showing 1-25 of 47 posts in this discussion
Initial post: Aug 7, 2012 8:41:04 PM PDT
Last edited by the author on Aug 7, 2012 8:43:50 PM PDT
My kindle fire died after full use so I put it on the charger for about 10min. As I was reading while the charger was still plugged in, I noticed that it was not charging and it then died again. I changed outlets and held the button down for 30 sec. The light is yellow on kindle and keeps saying " plug in charger then wait 15 seconds before switching on your kindle again. Any suggestions?

Posted on Aug 7, 2012 8:56:15 PM PDT
Cluny says:
Does charger wiggle quite a bit where it conects to kindle fire????? I just today exchanged Kindle Fire #2 for #3.....after a few months something happens on device to connector , common problem, had to exchange unit #1 because of this problem after 4 months and today had to exchange unit # 2 for unit #3 after power cord would not connect to the device properly AGAIN!!!!!
try another power cord otherwise you may have to see about exchanging

Posted on Aug 14, 2012 6:06:07 AM PDT
I have 5 kindles and all of them have an issue where the charger plugs into the kindle itself. You have to wiggle the plug in cord to get it to turn the charging light on. Is there a fix for this? Seems odd that all 5 of mine would do it???

Posted on Aug 28, 2012 2:18:53 PM PDT
I cannot charge my kindle fire. It does not have wiggle room as some others report but it will not take a charge and the charging light will not come on. What is the solution to this and how can it be taken care of asap?

Posted on Aug 30, 2012 9:26:21 PM PDT
d.watson says:
I've got the same problem this will be my 3rd kindle both had exact same problem

Posted on Sep 2, 2012 9:51:58 AM PDT
New kindle only 1 month old is doing same thing....finally got the car charger I bought for my cell to start charging it. Very finicky for sure. But then so is my cell. Guess it is just a mini usb connection problem.

Posted on Sep 2, 2012 10:05:55 AM PDT
NeenieBeanie says:
My Kindle Fire wouldn't charge either because the cord was loose in the port. I was having to prop the cord up to charge it and even then it wouldn't always charge. I contacted Amazon customer service and they replaced it free of charge since it was still under warranty. It sounds like this is a common problem. Hopefullyit will be fixed with the Fire 2.

Posted on Sep 2, 2012 10:30:55 AM PDT
ALD says:
Can't Amazon fix this hardware problem? Original Fire charger stopped working a few days ago. Started using the one from my Samsung Android. Worked on and off. Now not at all. Sounds like I will have to replace it. Bummer.

Posted on Sep 2, 2012 10:49:22 AM PDT
Mary says:
There seems to be a problem inside the fire not with the cord itself I think. They replaced mine for me as it happened after having it only 6 months. Mary

Posted on Sep 10, 2012 8:18:15 PM PDT
"Love" my Kindle Fire, but HATE the manufacturing defect (loose charging connection/can't charge). I have taken excellent care of my product, BUT again this problem after only a few months' use! Charging problem with device #1 (at about 2 months' use). Replacement device #2 wouldn't turn on, and had to be immediately returned/replaced. Device #3 now having the same loose charger port connection & failure to charge!
Amazon, I am now anxious. Pls. replace my under-warrantly product with a properly manufactured one.

Posted on Sep 11, 2012 6:40:08 PM PDT
Elvin Zapata says:
My kindle fire is having the same charging issue. I recd it last Christmas and do not have a warranty. Will I be able to receive a replacement? If not has anyone paid to have this issue fixed?

Posted on Sep 11, 2012 6:50:45 PM PDT
Mary says:
If comes with a 1yr warranty from amazon so contact them as it has not been a year yet. Mary

In reply to an earlier post on Sep 11, 2012 8:01:32 PM PDT
jsh1120 says:
See the following thread.

Posted on Oct 4, 2012 10:33:28 AM PDT
This issue of charging seems to be a continuing problem. We have 2 fires and both have been replaced for this exact same problem. It appears that it must be internal to the Kindle. It seems as if the internal port "jiggles" loose and the charger cannot connect. I had noticed that if I actually pushed the charger hard into the device, even then it doesn't charge. My advice is to contact Kindle Support on 866.216.1072. They will send a replacement. They will ask you to troubleshoot the issue by using another charger, but once it's on the fritz, a replacement is the best solution.

In reply to an earlier post on Oct 4, 2012 11:28:14 AM PDT
C. Greenwood says:
Wow! I thought it was just me! Just received my replacement Kindle Fire after it would not charge and a new charging adapter didnt work. FWIW - amazon customer service couldn't be nicer. I appreciate that at least they replaced it - and I didn't have to pay for shipping when returning my old one (9 months old).
Cluny is on #3! Wish I knew how to prevent this happening. At some point they are not going to replace it.

In reply to an earlier post on Oct 7, 2012 1:16:59 PM PDT

In reply to an earlier post on Oct 7, 2012 1:47:52 PM PDT
Last edited by the author on Oct 7, 2012 1:48:48 PM PDT
jsh1120 says:

I hate to tell you this but you may have contributed to the problem by "push(ing) the charger hard into the device." Please don't take that as a criticism; I realize it can be frustrating to encounter this problem and trying to make the connection is a natural reaction. Having said, that, however, making the connection should be smooth and simple. If it's not, withdraw the cable and try again. Trying to force it will likely contribute to detaching the port where it's connected inside the KF.

Posted on Oct 10, 2012 3:05:29 PM PDT
E. Baird says:
My kindle does the same thing. It doesn't charge even if i wiggle the usb cable. What do I do?

Posted on Oct 10, 2012 3:05:39 PM PDT
[Deleted by the author on Oct 10, 2012 3:06:06 PM PDT]

Posted on Oct 10, 2012 3:08:39 PM PDT
Mary says:
If it's been less than a year that you got it contact kindle customer support for a replacement, they are very good about it and won't even charge you to ship the old one back. Mary

In reply to an earlier post on Oct 17, 2012 3:29:28 PM PDT
The same thing happen to me I was using my phone charger which worked fine on my phone but when I used. It on my kindle it would not fully charge I found my charger that came with my kindle it fully charged in minutes

In reply to an earlier post on Oct 26, 2012 6:39:49 PM PDT
Get a different charger.

Posted on Nov 2, 2012 7:21:37 AM PDT
I am also on my third kindle fire because of loose charging connection.. My warranty is up in one month. what happens then. If all of us are all having the same problem then we all should be upgraded to the new fire hd presuming they have fixed the charging issue on them.BEST BUY is replacing the defected kindle fires with the upgraded fire hd then why can't AMAZON who is the manufacturer do the same thing. I am VERY frustrated with AMAZON and will purchase all my electronics at BEST BUY from now on..

In reply to an earlier post on Nov 2, 2012 7:31:31 AM PDT
I am going on #3 also..Very frustrated...Replacing only prolongs til our warranty is up..what then..I totally agree FIX the charging connection..

Posted on Nov 23, 2012 9:32:28 AM PST
MoominMamma says:
I just bought (well Husband bought) a new Kindle Fire. I seem to be having trouble charging (or so I thought). My kindle touch displays a charging light when the device is switched off (amber for "I'm charging" and then turns green for "I'm charged") but I noticed that the Kindle Fire isn't doing that. If I turn the device on I get a mardy looking red light to indicate that the battery is low and if I go into "device" it tells me that I am connected to a USB doohicky then another message underneath stating that the charging will be slow while the device is turned on. I've turned off my Kindle and am now waiting rather impatiently ready to play with it.... Curiosity got the better of me a I've turned it on - checking device again and the battery icon doesn't seem to have moved much but the battery level indicator somewhere in device says it has charged a tiny bit (3% in the time for MetroCity to "Shake it" and Sam and the whamp to BOMBOM). I guess what I'm asking ,..... is there meant to be a "I'm charging" indicator / light or signal or do we just wait a bit and see? It would have been nice for some idiot proof Do this, press that, this is what is meant to happen, when you do that this will happen in the pack before switching on. :-)
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This discussion

Discussion in:  Kindle forum
Participants:  36
Total posts:  47
Initial post:  Aug 7, 2012
Latest post:  Jan 8, 2014

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