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Customer Discussions > Kindle forum

kindle and cellular data


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Showing 1-7 of 7 posts in this discussion
Initial post: May 26, 2014 3:03:36 PM PDT
Kat says:
our kindle jumps on our cellular data and revs up big bills. we have att wifi and have put the code in but it doesn't connect there. it goes for cell phone data and we have terrible time turning off cellular data on all our phones when we come and go. what is the answer? would greatly appreciate any help!

In reply to an earlier post on May 26, 2014 3:09:59 PM PDT
Artist says:
If you are within range of a usable Wi-Fi signal, your Kindle should default to Wi-Fi. If it's not doing that, speak to Kindle customer service. Click on the help link at the top of this page, then on the Contact Us button. Choose the phone option for troubleshooting help in real time.

In reply to an earlier post on May 26, 2014 4:55:16 PM PDT
PS56k says:
Which model Kindle do you have ?

ATT doesn't sell WiFi - they may sell DSL or U-verse to your home Router/Access Point, but then the WiFi is "your local hotspot".

You should see the SSID of the WiFi access point, and be able to config & connect your Kindle to it via the Settings... after entering the correct "WiFi key/password" for your home router/access point.

If that is NOT happening...
You may be trying to connect to someone elses WiFi access point,
or simply don't have the correct "key/password" for your own WiFi device.

In reply to an earlier post on May 26, 2014 5:02:18 PM PDT
PS56k says:
Also... not sure what you mean by
.....we have terrible time turning off cellular data on all our phones when we come and go....
---------
If you have configured your cellular phones to acess your home WiFi network, what problem are you having ? Again, I would suspect you are NOT accessing your home WiFi, but potentially trying to access someone elses - OR - you have not correctly entered your home SSID and key/password.

It usually is pretty straight forward, given the correct SSID and key/password for setting up any WiFi enabled Kindle, cellphone, or other enabled device like a laptop - on your home network.

Which brings the obvious question... do you have any other WiFi devices at your location that are working correctly - ie - laptop ?
And, if so, is your SSID the strongest signal you see on any config screens ?

In reply to an earlier post on May 26, 2014 6:53:49 PM PDT
Artist says:
AT&T Uverse for your home offers internet services that include a modem that offers a Wi-Fi connection. I assumed that's what she meant.

In reply to an earlier post on May 26, 2014 7:52:51 PM PDT
The only way your Kindle could "jump on" your cellular data is if you have a phone with a Wi-Fi hotspot turned on, and the Kindle has been told to connect to that hotspot. Either turn off the hotspot (you should never leave that running on a cell phone except when you are using it anyway) or tell the Kindle to "Forget" that network so it only knows your home Wi-Fi signal.

In reply to an earlier post on May 27, 2014 6:44:47 PM PDT
PS56k says:
@ kathy robison says:
our kindle jumps on our cellular data and revs up big bills.
--------
ahh yes... didn't think of that scenario...
Their cellphone in "WiFi hotspot" mode, and the Kindle jumping onto that strong signal vs the home (ATT) WiFi - with the incorrect key/password....

Yup - this would be a good one to find out what really is going on,
if the OP every comes back.
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This discussion

Discussion in:  Kindle forum
Participants:  4
Total posts:  7
Initial post:  May 26, 2014
Latest post:  May 27, 2014

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