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Customer Discussions > Kindle forum

Kindle Fire will not charge up

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Showing 1-25 of 29 posts in this discussion
Initial post: Nov 25, 2012 3:21:00 PM PST
I have had my Kindle Fire since last Christmas (2011). Just recently it has not been charging fully and now it will not charge up at all. Keeps telling me that there is not enought charge to start it. :(
I have used 3 different chargers and not of them have worked. So, therefore, I think it must be the Kindle not the charger. Now what??? Please help.

In reply to an earlier post on Nov 25, 2012 3:26:25 PM PST
kate logic says:
My Kindle Fire would not charge up either no matter what charger I used, so know it wasn't the charger but the Kindle Fire. I loved my Kindle Fire. I bought it at a Best Buy last Feb 2012, took it back and received a new Kindle Fire HD, at the same price I paid for the original Kindle Fire, just today. The warrenty is a year from purchase, so take it or send it back.

Posted on Nov 25, 2012 3:36:51 PM PST
Mine was doing that too. I powered it down completely and it seems fine now.

In reply to an earlier post on Nov 25, 2012 3:48:50 PM PST
I got my kindle fire for Easter and a month ago it did the same. I called amizon and within a few minutes they we were set.. they sent me a new one (I received it in three days) just had to send back the unchargable one within thirty days in postage paid box. Was very simple and I am enjoying my kindle fire as before. Transfers all apps and books with first use.

In reply to an earlier post on Nov 25, 2012 4:22:23 PM PST
kate logic says:
Lucky you, I tried that for a few times and worked until it didn't. luckily it was less than a year.

Posted on Nov 25, 2012 5:15:07 PM PST
Also, mine would not appear to be charging but once I unplugged it, it would have some charge.

Posted on Dec 8, 2012 7:28:28 AM PST
53 weeks, my wife's stopped charging. I didnt give it to her until Christmas so she used it only 11 months. So we are pretty much out of luck. I think we will be buying an Ipad this go round!

In reply to an earlier post on Dec 8, 2012 7:36:23 AM PST
jsh1120 says:

You're not out of luck. If you cannot resolve the problem simply by rebooting the KF, contact Kindle CS and request a replacement. If your problem is a loose charging port, Amazon will replace it.

Posted on Dec 30, 2012 7:24:27 AM PST
Last edited by the author on Dec 30, 2012 7:25:56 AM PST
Don D. Spera says:
I just purchased a Kindle Fire HD for my wife for Xmas and it will not hold a charge. We are trying to recharge through her laptop computer. Is there any issue by using that method, or do I need a direct plug in adapter to the wall, which I really shouldn't need to? Please advise ASAP.

In reply to an earlier post on Dec 30, 2012 7:28:29 AM PST
Last edited by the author on Dec 30, 2012 7:29:18 AM PST
I would highly recommend charging with at least a 5W/1.8A wall charger for the HD Kindle Fires.

In reply to an earlier post on Dec 30, 2012 7:34:07 AM PST
jsh1120 says:

You need a wall charger. If you don't have one (we had six in our household), get one. Ideally, you want a charger with a minimum spec of 5V/1.8amps (higher than that is fine.) The Amazon FastCharger that sells for $20 is fine but so are many others for half the price. (See below.)

The problem with charging from a PC's usb port is that it is a VERY low power charger under the best of circumstances. And if your PC is in sleep mode, the power to the usb port is probably turned off. Amazon deserves applause for not adding to the environmental impact of including millions of unneeded wall chargers that are dumped into landfills every year (100,000 tons!) but they deserve NO applause for implying that charging a tablet from a PC is a viable strategy. It is not.

In addition to a wall charger, do yourself a favor and download "Battery HD" or Battery HD Pro from the Amazon Appstore. Use it to "calibrate" the battery properly and to check the state of the charge in the device.

PowerGen Dual Port USB 2.1A 10W AC Travel Wall Charger - White

Battery HD

Posted on Jan 4, 2013 11:34:09 PM PST
Shannon B. says:
AMAZON RULES!!!! My Kindle Fire had the same it was out of warranty. The wonderful girl I talked to on the phone extended my warranty and asked me a few questions and THEY ARE REPLACING IT! I love my Kindle!! I cannot express how happy I am right now!! :-)

Posted on Jan 17, 2013 5:27:35 PM PST
my brand New kindle fire hd won't charge. what should I do?

In reply to an earlier post on Jan 17, 2013 5:37:44 PM PST
So Apple replaces items after a warranty has expired? Amazon has and does. Did you try calling them? I have never run into a problem with Amazon when I have called them over any problem.

In reply to an earlier post on Jan 17, 2013 5:42:26 PM PST
Last edited by the author on Jan 17, 2013 5:43:24 PM PST
Emily - How are you trying to charge it? If you are using the USB cable to charge it from a computer, it can take 13 hours to fully charge, it has to be a "powered" USB port, and the computer has to be on. Can you give us more info about how you are trying to charge it?

Posted on Jan 17, 2013 5:52:21 PM PST
My 1st generation kindle fire quit charging about half way through the year. I discovered that if I hold the power button down until it asks me if I want to shut down I say yes and the device completely shuts off. Then I plug in the cable and the device automatically reboots and starts charging. So far this has worked for about 8 months with no trouble.
Doug S

In reply to an earlier post on Jan 18, 2013 4:12:02 PM PST
my kindle fire stopped charging and my warranty was over last month so I called Amazon and they said the only way i can get it repaired or replaced is if i pay 137 dollars...which is ridiculous

In reply to an earlier post on Jan 18, 2013 4:23:01 PM PST
Last edited by the author on Jan 18, 2013 4:23:19 PM PST
Get the Battery HD app.

In reply to an earlier post on Jan 18, 2013 4:51:01 PM PST
jsh1120 says:
Call again. Explain that you have a loose charge port (if that is what you have) and that the KF is not charging. Ask to speak to a Kindle specialist. Be polite and persistent and be sure you are speaking to Kindle Support not Amazon Support. If you still run into a barrier, politely terminate the call and contact them again.

Posted on Jan 19, 2013 10:13:25 PM PST
I haven't been able to get a full charge since I purchased it in November. I have not used it for about a month and it dosen't want to charge at all. I used the computer hook up and a wall power charger. Nothing.

In reply to an earlier post on Jan 19, 2013 10:14:53 PM PST
Debra - Try a reboot first.

To reset/reboot your Kindle Fire:
- With the Fire charged but unplugged from the charger, press and hold the power button for a full 30 seconds.
- When the Fire cycles off completely, press the power button once to turn it back on.

If you just bought the Kindle in November, it's under warranty. Contact Kindle customer service and get a replacement.

In reply to an earlier post on Jan 25, 2013 3:36:37 PM PST
zdesmom says:
We had the exact same situation. Got the Kindle Christmas 2011; 13 months later it would not charge. Just called Kindle customer service today. Not only did I speak with a real person within a couple minutes (no waiting, no automated service), they told me a new one is on the way. I am impressed!

In reply to an earlier post on Jan 25, 2013 5:55:24 PM PST
I have the same problem and it is exactly one year old will not charge or hold for long

In reply to an earlier post on Jan 25, 2013 7:40:39 PM PST
Yep I have called plenty they still say the same thing...:/
To get it replaced you have to pay

In reply to an earlier post on Jan 27, 2013 9:50:03 AM PST
Angela Doyle says:
It seems weird but plug in the charger to the Kindle and hold the power button down for 15 seconds or more. It should power right back up.
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This discussion

Discussion in:  Kindle forum
Participants:  23
Total posts:  29
Initial post:  Nov 25, 2012
Latest post:  Jun 9, 2015

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