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Surely I should be able to turn my fire off?


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Initial post: Jul 17, 2013 3:31:02 PM PDT
With my old kindle i got into the habit of turning it off at night. Now I have a fire, when I turn it back on the time and date are wrong (1970) and it won't access wireless...this lasts for more than an hour. Surely we should be able to turn them off if we do choose?

Also, if i try to do ANYTHING while it's plugged in, other than just reading, it won't charge. I understand that some apps cause a lot of battery drain but is it right for it not to charge at all when I'm using it?

In reply to an earlier post on Jul 17, 2013 3:53:57 PM PDT
Last edited by the author on Jul 17, 2013 3:58:17 PM PDT
You can turn them off...press the power button and hold it until the Shut Off notice appears.

As far as using it while it is plugged in, what plug/charger are you using? If you are charging via USB cord to a computer, it won't charge quickly enough to keep up with use. If you are using an e-ink Kindle charger, the same hold true. Those cannot charge quickly enough to keep up with use.

You may want to consider buying the PowerFast charger that is designed for the Fire:

Amazon Kindle 9W PowerFast Adapter for Accelerated Charging

Adding...it isn't necessary to turn any of the Kindles off. I don't believe I've ever turned my Fire off, and for sure never my e-ink Kindles. Sleep mode is just fine for them. The Fires may need a reboot every so often, but you don't need to turn them off.

I never shut my computers off either. The only thing that may prompt us to shut them down is a heavy lightening storm. Our main computer hasn't been shut down in weeks.

Posted on Jul 17, 2013 4:21:59 PM PDT
I know how to turn it off, that's not the problem. I'd just like it to play nicely when it comes back on. I'm using the kindle fire ac charger. As a former IT professional myself, I know it's not necessary to turn it off...I'm just saying I should be able to if I choose. This isn't some cheap piece of rubbish, it's a relatively expensive piece of kit and turning it off shouldn't mess it up!

In reply to an earlier post on Jul 17, 2013 4:52:02 PM PDT
Since you know everything, I'll leave you to it.

In reply to an earlier post on Jul 17, 2013 5:29:36 PM PDT
I agree, turning it off shouldn't cause the issues you are having. As you know, it will take a few minutes to sort itself out and connect to wifi but it shouldn't take "more than an hour" and shouldn't affect the date.

I suggest a call to Kindle support and see what they can say about this. Click on help at the top or bottom of any Amazon page. Then the Contact Us button on the next page. Answer the questions and the correct contact info will be shown. I suggest using phone or chat for quickest response.

Posted on Jul 18, 2013 2:29:26 AM PDT
Thanks Vicki. As I'm new to the fire I wasn't sure if it was something i was doing. It's taken me some time to get out of kindle 3 Mindset and cope with the fire. Meya, whatever it was in my second post that caused you to take offense, get a grip. I was asking for advice, not a lecture

In reply to an earlier post on Jul 18, 2013 4:11:27 AM PDT
It sounds like there's a problem with the real-time clock on the Fire's motherboard, or with the battery that is supposed to keep it running when you turn the Fire off. If you are still under warranty that should be cause for a replacement.

Posted on Jul 18, 2013 4:20:47 PM PDT
Thanks Bruce. As long as it's not something I'm doing! I'll contact customer service

Posted on Jul 19, 2013 2:09:28 PM PDT
Soulrider says:
That is definitely not normal behavior. Turning it of is just fine. I usually turn mine off at night (if I think of it and if I'm not letting it charge) as there is no reason to leave it on even in sleep mode. It will take slightly longer (a minute or two) to come back up from a complete power off (versus coming up from sleep mode) but it should NOT effect the time or take abnormally long to reconnect to wi-fi or anything like that. One thing you might want to try which I don't think has been mentioned yet is trying a full reset. With the Kindle on and the USB cable disconnected, push and hold in the Power button. Keep it held in for a count of 20 (actually count). Ignore any prompts regarding turning it off, just keep holding the button. Once you reach 20, release the power button. Then simply push the power button again. The device will take a minute or two to come up and you'll see the Kindle Fire wording flickering on the screen. This type of reset may or may not help. You won't lose any data when doing a full reset (some people call it a hard reset). I would give it a try if you haven't contacted customer service yet. It's been known to cure a few odd things that tend to happen now and then. Good luck and let us know if you get a resolution either with that or contacting customer service.

In reply to an earlier post on Jul 22, 2013 4:02:49 PM PDT
Thanks. I'll give it a go
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Discussion in:  Kindle forum
Participants:  5
Total posts:  10
Initial post:  Jul 17, 2013
Latest post:  Jul 22, 2013

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