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Amazon Shut Down User Account, with No User Recourse?


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Showing 1-25 of 187 posts in this discussion
Initial post: Oct 22, 2012 11:34:40 AM PDT
CLS10 says:
Amazon is trending on twitter now, and unfortunately, it's not for a positive reason.

A top tweet is from author Neil Gaiman who posted a link to an Amazon UK user's story. Amazon UK shut down the account and claimed that it was linked to a previously banned account, but gave no real information besides from that. User claims to not know what they are talking about.

Suffice it to say, I wonder if the user will be refunded the cost of all purchased books?

I'm not one to be all doom and gloom about drm, books being on Ammy's servers, etc, but this is sorta a big deal. What if Ammy acted in error?

http://www.bekkelund.net/2012/10/22/outlawed-by-amazon-drm/

Posted on Oct 22, 2012 11:39:25 AM PDT
[Deleted by the author on Oct 22, 2012 11:47:26 AM PDT]

Posted on Oct 22, 2012 11:49:37 AM PDT
This reminds me of a story I read once: Much Ado About Nothing

meh.

In reply to an earlier post on Oct 22, 2012 11:56:20 AM PDT
Last edited by the author on Oct 22, 2012 12:02:55 PM PDT
awalt08 says:
Ya, I heard about this too. I was thinking about getting the 8.9" Fire when it came out, but now I am not sure I want to invest in the Amazon ecosystem.

Edit: typo

In reply to an earlier post on Oct 22, 2012 11:58:13 AM PDT
It reminded me of Breaking Bad. You know, the part where Walt gets naked and wonders into the supermarket.

Posted on Oct 22, 2012 12:16:02 PM PDT
jsh1120 says:
Interesting case. It doesn't surprise me that Amazon is unwilling to divulge just what methods they use to determine that an account is linked to a previously banned account. No more than a credit card company or a bank is willing to discuss such proprietary information. Furthermore, it seems likely that Amazon UK believes it has strong evidence for their action. Why would they ban a good customer based on anything other than strong evidence?

On the other hand, the absence of any kind of recourse or appeal does seem odd, at best. I suspect that the final chapter on this particular incident hasn't been written yet.

In reply to an earlier post on Oct 22, 2012 12:18:35 PM PDT
CLS10 says:
" Furthermore, it seems likely that Amazon UK believes it has strong evidence for their action. Why would they ban a good customer based on anything other than strong evidence?"

I've seen people get their FB page shut down just because a random 3rd party decides to email FB and complain. I'm not saying that Amazon's process is that simple or faulty, but who knows...

In reply to an earlier post on Oct 22, 2012 12:20:02 PM PDT
You would honestly compare the PTB at Facebook with Amazon?

Just wow.

In reply to an earlier post on Oct 22, 2012 12:23:14 PM PDT
jsh1120 says:
I'm not a Facebook addict but the difference between Amazon and Facebook should be obvious. Amazon is in the business of selling products directly to consumers. They have voluntarily relinquished revenue from a user for reasons we don't know. Banning people who buy things is not part of Amazon's business plan.

In reply to an earlier post on Oct 22, 2012 12:30:37 PM PDT
That wasn't Walt.

That was you.

Posted on Oct 22, 2012 12:32:43 PM PDT
T. Cook says:
I don't see it trending on twitter...
This is trending on Twitter...
Trends
#BiggerBands
#digital12
#defendourcoast
Maroon 5
The Daily Planet
Taylor Swift
Assassin's Creed
iOS 6.0.1
Toronto
Halloween

Posted on Oct 22, 2012 12:55:31 PM PDT
Last edited by the author on Oct 22, 2012 12:58:53 PM PDT
This is disturbing.

What if you use a shared computer, like a library computer, and the guy who used the computer before you is a banned user? They could just ban you just because you and him have the same IP address.

I live in a house rented by college students. We share the same internet connection. What if one of those college students does something wrong, does it mean I will be banned too even though I got nothing in common with him other than me and him rent the same house?

In reply to an earlier post on Oct 22, 2012 12:58:55 PM PDT
Last edited by the author on Oct 22, 2012 12:59:07 PM PDT
CLS10 says:
"I don't see it trending on twitter..."

Trends change by the minute..sometimes second. It was trending at the time I made the post.

Posted on Oct 22, 2012 1:00:38 PM PDT
Willow3§3 says:
I'm not overly freaked out about this, but it is food for thought...

Posted on Oct 22, 2012 1:07:52 PM PDT
Old Rocker says:
Maybe Amazon had strong reasons to do what they did? Could happen.

In reply to an earlier post on Oct 22, 2012 1:10:53 PM PDT
jsh1120 says:
JC,

If your nightmare scenario were a real problem it would have arisen thousands of times over the years.

In reply to an earlier post on Oct 22, 2012 1:13:11 PM PDT
Right. Don't make the horrible mistake of residing in Belgium and you should be good.

Posted on Oct 22, 2012 1:17:04 PM PDT
S. Dunham says:
I don't know if this is true, but one of the comments on that article said that residents of Norway aren't allowed to purchase eBooks from Amazon.UK. Again, I don't know if that is true, but maybe this person got caught faking her address to buy the books she wanted. I'm sure Amazon makes mistakes. They are a huge company and humans are flawed. But I don't believe they pulled some random idea out of their butts to turn off a paying customer's account for no reason.

Posted on Oct 22, 2012 1:18:24 PM PDT
Korlithiel says:
The lack of user recourse, and information, is a bit worrisome. In the past, Amazon has made some poor decisions concerning consumers buying from them, a certain ebook comes to mind, and so without Amazon giving away more information it is hard for me to not simply start comparing to Facebook.

In reply to an earlier post on Oct 22, 2012 1:21:25 PM PDT
You may want to read the TOS at B&N, Kobo, iTunes, etc., or any company you want to "invest" in. They all have the same type of permissions. It's not like any of these companies try to hide their policies. Consumers just don't want to take the time to read what they agree to when they click the accept button.

In reply to an earlier post on Oct 22, 2012 1:21:34 PM PDT
Old Rocker says:
Half of Belgium is trying to secede. Must be a reason.

In reply to an earlier post on Oct 22, 2012 1:22:11 PM PDT
Yes, that was one book, and many users. The seller of that book didn't have the rights to sell it. Amazon also said they would never do that again and refunded everyone's money.

This is one person CLAIMING that Amazon shut down their account. One person. There is no way to find out if the claim is correct.

These two things are not at all the same. Not even close.

In reply to an earlier post on Oct 22, 2012 1:22:37 PM PDT
Old Rocker says:
You're comparing this to the "1984" issue?

In reply to an earlier post on Oct 22, 2012 1:23:30 PM PDT
You're absolutely right. That's another reason to not live in Belgium. See? I was right.

Posted on Oct 22, 2012 1:24:52 PM PDT
Last edited by the author on Oct 22, 2012 1:30:52 PM PDT
I am not sure why people are getting so upset.

I remember reading in the TOS about this - it's not new.

I remember thinking what would happen if... and my eBooks.

ETA: I found it.
****************
YOUR ACCOUNT

If you use any Amazon Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Amazon does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Amazon Services only with involvement of a parent or guardian. Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
*******************
Notice the last sentence, refuse service, terminate accounts...
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Discussion in:  Kindle forum
Participants:  54
Total posts:  187
Initial post:  Oct 22, 2012
Latest post:  Sep 14, 2013

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