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Customer Discussions > Kindle forum

Kindle fire Hdx 7 Blank home screen

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Showing 1-8 of 8 posts in this discussion
Initial post: Jun 27, 2014 11:50:22 AM PDT
Ok, so i got a kindle fire hdx from a summer program literally yesterday. between that time and now i used it alot. When i woke up this morning i installed an app and then i restarted my kindle. When it booted up the lock screen and everything worked fine but when i unlocked it it went to a blank screen. now the only things i can do is power off, go into safe mode, and unlock my kindle. i tried alot of things and none worked like holding the power button down for twenty to thirty seconds, Remote factory reset from the amazon "my devices tab" but nothing worked. Can anyone help please??

In reply to an earlier post on Jun 27, 2014 11:53:56 AM PDT
"... i installed an app..." Just curious: What app was that?

If you've tried the reset (30-second power button hold), and it still didn't wake up, it's time to call Customer Service and have them troubleshoot with you.

In reply to an earlier post on Jun 27, 2014 11:56:57 AM PDT
It was Nova Launcher, I read up on some things and it said that you were able to have different home launcher apps, simillar to android. So i wanted to try it out :/

In reply to an earlier post on Jun 27, 2014 11:57:45 AM PDT
Where did you get it? From here at Amazon? Or a side-loaded?

Posted on Jun 27, 2014 11:59:21 AM PDT
Side load i guess. But i had the apk file before on my phone and it works perfectly.

In reply to an earlier post on Jun 27, 2014 12:08:43 PM PDT
It may not be compatible with the Fire.

Posted on Jun 27, 2014 6:56:54 PM PDT
Ok, so what do you think i hould do other than call customer service

Posted on Jun 27, 2014 8:35:27 PM PDT
You could try deleting your app on your computer on the manage your content and devices page. That's worth a try.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  8
Initial post:  Jun 27, 2014
Latest post:  Jun 27, 2014

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