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Kindle Touch frozen/touch screen not working


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Showing 1-12 of 12 posts in this discussion
Initial post: Jan 17, 2012 2:44:34 AM PST
I've had my Kindle Touch for less than a month and it was working until I fell asleep reading a book. When I woke up the touchscreen had stopped working. I have tried doing a hard reset and the menu button works to refresh the home screen but the touchscreen is completely unresponsive. I have also tried charging it fully which has not helped. Any suggestions? The Kindle was a gift and the warranty was not purchased because we were sure this was a quality product that would not fail after three weeks...

In reply to an earlier post on Jan 17, 2012 3:08:42 AM PST
SeaLevel274 says:
It comes with a year warranty. I would call Kindle customer support.

In reply to an earlier post on Jan 17, 2012 3:48:49 AM PST
S. Prewitt says:
When you say you did a hard reset, do you mean that you 1) unplugged it from power, and then 2) held the power button in for 15 seconds before releasing? If not, give that a try and wait for your Kindle to reboot. Then test your touch screen again.

If that doesn't work, contact Kindle Customer Service for troubleshooting advice and/or to obtain a replacement.

Posted on Jan 19, 2012 9:37:21 PM PST
Jbug says:
Thank you so much...I am not the one who asked but just had same problem today..I couldn't remember about the hard reset so looked on here! Just what I needed to know..seems to be working fine now!!

Posted on Jan 19, 2012 9:51:19 PM PST
Am I expecting to much from my Kindle Touch? It seems to respond very slowly to menu requests. I have an" I phone" so maybe I expect the Touch to be quicker then it should be. Is this the case or do I have a lemon? I'm not all that techy so I can't imagine I"m faster then the machine.

In reply to an earlier post on Jan 19, 2012 10:00:57 PM PST
T graham says:
My kindle fire reacts quickly do you have any virus protection? You may have a bug ot loaded an app that sucks up your processing speed. Make sure you quit your apps, not just use the back button. Otherwise you can have multiple apps running in background slowing you down. Hope this helps. Webroot is a free app in kindle store and will scan for bad apps and show you your apps if they ate certified and other info.

In reply to an earlier post on Jan 20, 2012 10:26:57 PM PST
Have you updated the firmware? After I left my Kindle Touch on the charger all night the touchscreen started working again but was super laggy. I updated the firmware to I think version 5.03 or something and now it responds really quickly! But yeah it does not respond like an iphone or droid because its a different type of screen. It was kind of hard to get used to but the new firmware seems to be manageable.

Posted on Jan 20, 2012 10:34:29 PM PST
Stupid but I found a slightly wetted finger works better. So you're old schoolin it, licking ones fingers to turn pages. - the touchscreeen is capacitive.

In reply to an earlier post on Jan 24, 2012 11:52:46 PM PST
THUMBO says:
MY IS DOING THE SAME THING AND IT WAS ALSO A GIFT,,,

Posted on Jan 24, 2012 11:55:01 PM PST
Hi Thumbo,
I suggest leaving it to charge overnight and then come back to it to see if it is working again. If not, go to the Kindle chat support and get it sorted out. The Kindle has a one year warranty even if it was a gift.

Posted on Jan 25, 2012 9:40:45 PM PST
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In reply to an earlier post on Mar 18, 2012 2:04:43 PM PDT
Steve Weber says:
I had the same problem
Your solution worked
Thanks
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This discussion

Discussion in:  Kindle forum
Participants:  10
Total posts:  12
Initial post:  Jan 17, 2012
Latest post:  Mar 18, 2012

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