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FedEx Smartpost is NOT Smart


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Showing 1-13 of 13 posts in this discussion
Initial post: Jan 8, 2013 7:20:08 AM PST
Have you had a Smartpost shipment?

I have had too many. FedEx hands off the package to the USPS which fumbles it and let's it age in it's well-known aging warehouses then delivers it. Delivers it LATE. And tracking is impossible. I had a package sit in a nearby city for days then arrive in my city too late for the mailman to bring it to me -- late. It was due yesterday and was not delivered. So much for Prime. Pay extra for it and get lousy service. Boooo to that.

Please, Amazon, NO MORE DHL or SmartPost! PLEASE!!!

In reply to an earlier post on Jan 8, 2013 7:25:57 AM PST
Last edited by the author on Jan 8, 2013 7:26:17 AM PST
Dog Lover says:
Several people have posted this same issue. Must be related to regional USPS offices or something as I have never had the problem. Each of my deliveries were on time and trackable.

Be sure to notify Amazon each and every time this happens to you. The accumulation of problem reports may help Amazon in either dealing with the issue or not accepting that FedEx approach in certain areas.

Good luck,

DL

Posted on Jan 8, 2013 8:44:05 AM PST
Last edited by the author on Jan 8, 2013 3:48:40 PM PST
I've had issues with SmartPost. I had one package sit in Minneapolis 90 miles away for a week before they finally threw it on a truck and took it to the Post Office in the next town 12 mikes away...on A Friday. It was the next Tuesday before I saw it.

Lately, though...UPS and regular FedEx hasn't been much better. I pay for Prime, but three orders placed since Christmas have given the delivery date as two days from ordering, it says the items are in stock, and then I get a shipping notice, all seems normal...and then it sits for two or three days marked in tracking as enroute to the carrier. They've all showed up two or three days late, making me wonder if they're actually sending them two day.

Posted on Jan 8, 2013 8:44:25 AM PST
Dog Lover

Thank you for your comment. I have lived all over the US and have found the USPS to be bumbling at every location.

If you saw the gyrations FedEx and the USPS went through to get one tiny package to my city you would agree that they turned in a sad performance. Days sitting in one location then forever to move from point to point. I have to say this was a case where tracking revealed a real mess.

FWIW, so far the package has taken almost a week to make a two hour trip and it's not delivered yet!

In reply to an earlier post on Jan 8, 2013 8:54:11 AM PST
Last edited by the author on Jan 8, 2013 8:54:35 AM PST
Dog Lover says:
Sorry you've had these issues.

I, too, have lived in many geographically diverse areas of the country. USPS has, in every location, been a true joy and comfort for me. Once, in San Jose, I was waiting for some papers needed to close on a house. We had sent then next-day delivery. They didn't arrive on the scheduled Friday. I called the PO and, on Sunday, the general manager of that PO sector (not the post-master for the specific PO) hand-delivered the papers to me. He said that they'd found them loose in the airplane storage area. (Loose as in the envelope and several other mailings had become separated from the USPS carrier bags.)

I was impressed. Errors happen every day for any organization. When issues are personally followed-up as by this general manager, I feel reassured that those errors will be corrected.

The praises I could sing about my mail-carrier here in nowhere Texas are many. She is, simply, incredible. Won't bore you with the details as I have posted about her before on this forum.

DL

In reply to an earlier post on Jan 8, 2013 9:21:37 AM PST
My experience has varied. Sometimes it worked just fine. Sometimes not. Sometimes the tracking actually tells you the package was misrouted and is on the way back. The worst case I've experienced was 10 BUSINESS days to get one book from Cincinnati Ohio to Detroit Michigan. If it's going SmartPost, just know the delivery time will be variable and don't rely on the estimated delivery time.

In reply to an earlier post on Jan 8, 2013 9:31:53 AM PST
Somebody says:
Inventor, I recently received a third-party item that sat in my local mail-handling hub for four or five days before being sent to a mail hub in another state (why?), then finally to me on day six or seven. Another order's tracking ended at my local hub, then was never heard of again. Amazon replaced the item.

Posted on Jan 8, 2013 9:38:05 AM PST
The Blade says:
UPS' Surepost is no better. Same type program, same issues.

In reply to an earlier post on Jan 8, 2013 3:00:56 PM PST
B. Carter says:
I have had several issues with SmartPost also. The "hang up" every time seemed to be when the item was transferred from FedEx to the Post Office. The Postal Tracking System is next to useless, so it is difficult to determine where to lay the blame. Maybe it is that way by design. Obviously this method of shipment is more beneficial to the sender, but I can't see how there could be that much of a savings. It's a bit ironic as the Post Office's Priority Mail is relatively quick and cost effective. I don't hold Amazon accountable if a two day delivery gets delayed by weather, especially during the winter, as they have to ship all over the country.

Posted on Jan 8, 2013 3:13:01 PM PST
Artist says:
I cringe whenever I see that I'll be getting a package through FedEx Smartpost. The bad part isn't FedEx, it's the post office. FedEx gets it there promptly, then it sits at the post office for a few days until it indicates that it is "out for delivery." That doesn't mean it's going to be delivered that day, though, since package deliveries are at the whim of our mail carrier. Sometimes she'll deliver them the same day, and sometimes it's 3 days later. It seems that the PO is accountable to no one so they do whatever they want to do whenever they want to do it.

Posted on Jan 8, 2013 3:40:55 PM PST
John D says:
I never order anything I need immediately from Amazon any more. SmartPost has failed to deliver on time four times in the past four months, including two completely lost packages.

I know it's not typical, but it never happened to me with FedEx or UPS. I am buying about half what I used to buy from Amazon nowadays.

In reply to an earlier post on Jan 8, 2013 5:05:30 PM PST
Somebody says:
You can write to executive customer relations and ask that they not use specific delivery methods on your orders. They'll tell you they will tag your account with the info to avoid the unwanted delivery methods whenever possible. They'll tell you they can't always avoid it, but when they can, they will. This worked for me when I had multiple unhappy experiences with one of their carriers. I haven't had any more deliveries via that carrier in over a year.

In reply to an earlier post on Jan 9, 2013 2:48:43 AM PST
G. McNeil says:
I'm with Dog Lover concerning the USPS. I spent a career in transportation (railroad) and I am amazed by the performance of the post office. Their failure rate is around 2% (defining failure is difficult - some use "on time" (whatever that is), and some use "delivered within the acceptable window" so take the number with a grain of salt). Millions of items every day.

That said, I dislike when my shipments include the USPS, but for a different reason. I have one of those "multi-mailboxes" that serve the entire street and it is small. There are two package boxes that get used by someone every day, so not always available. The USPS does not deliver door-to-door, so I may get a note to go get it at the post office the next day.

Bottom line, though, is I love how Prime works 95% of the time, and whatever Amazon has to do to keep the program is OK by me.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  13
Initial post:  Jan 8, 2013
Latest post:  Jan 9, 2013

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