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Kindle (iPad and iPhones) lose wifi almost daily, laptops never lose it...

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Showing 1-11 of 11 posts in this discussion
Initial post: Jul 7, 2013 9:40:55 AM PDT
J. Bowles says:
The only solution is to power the router off and back on. It does not matter how close I am to the router. There is plenty of signal strength, none of the handheld devices will connect once they lose connection and they all lose it... except for the two laptops, they never lose wifi. It is maddening, especially when I go to bed and start to read my kindle. Do I need a new router? I am using a Netgear Wireless N Router WNR 2000 and have Comcast internet which is very fast. Any ideas are appreciated and if I need to do anything technical please either point me to a "how to" or tell me because I will not know. I am not even sure how to check for a firmware update and I am afraid if I do that... nothing will work anymore. Thanks, Eeyore... aka Julien

In reply to an earlier post on Jul 7, 2013 9:47:35 AM PDT
Dittie says:
Okay, forget about what the laptops are doing. It's irrelevant here. Are there other mobile devices on the network besides Kindles, like a smart phone or iPad?

Posted on Jul 7, 2013 9:53:45 AM PDT
Are you talking about a Kindle AND an iPad AND an iPhone or a Kindle app ON an iPad and iPhone?

Posted on Jul 7, 2013 9:57:23 AM PDT
J. Bowles says:
Yes, two iPhones but we only got them yesterday and the Kindle has been doing this forever, my last Kindle did this now my Paperwhite does it. It sees the router and has good signal strength, the password is always gone, I re-enter it and it never will reconnect until I recycle the power on the router. This morning the Kindle and both the iPhones could see the wifi but would not connect until I recycled the power. It is password protected with numbers and letters 8 total, if that matters. Thanks!

In reply to an earlier post on Jul 7, 2013 9:59:39 AM PDT
J. Bowles says:
OH, sorry. I have a Kindle, an iPad and two iPhones, they are all connecting to the router independently along with the two laptops. I "think" that the ipad is on the network with the two laptops but it loses the wifi along with the Kindle and the phones. I hope that is clear...

In reply to an earlier post on Jul 7, 2013 10:00:24 AM PDT
Dittie says:
Before yesterday, were there any other mobile devices on the network? If not, unfortunately, you probably need to update the router or its firmware. I'd contact the ISP and give them a crack at troubleshooting first.

Posted on Jul 7, 2013 10:09:23 AM PDT
J. Bowles says:
Yes, the Kindle and the iPad. This is my second Kindle and both have done this since day one... several years. Only had the iPad since Christmas. I will call Comcast after I go to the dentist tomorrow... I think I will enjoy the dentist visit more... ugh. That is why I asked here, talking to Comcast is the last thing I want to do but maybe you are right. =)
Thanks, Julien

In reply to an earlier post on Jul 7, 2013 10:18:38 AM PDT
Dittie says:
It's not likely then that it's just a Kindle issue. The laptops and things like wireless printers have different hardware so their staying connected doesn't really tell us anything.

Posted on Jul 7, 2013 10:28:46 AM PDT
J. Bowles says:
Maybe I will see if there is a firmware update for the router. If that doesn't help I will contact, and try to communicate with, Comcast.
Thank you,

In reply to an earlier post on Jul 7, 2013 11:20:21 AM PDT
B. Marks says:
I have about a dozen tablets and a number of pocket sized devices with Wifi and some laptops and I use them all fairly often and I almost never lose my Wifi connection. Among my devices are Kindles, Kindle Fires, Ipads, Android tablets, etc.

I wonder if you might have a problem with the router. Could it have a glitch that the laptop can cope with but the less powerful portable devices can't handle?

Given your description that's where I'd look first.

By the way I also use a few of these devices with a couple of other routers at different locations. I have almost no problems there either.

Offhand I'd say I lose a connection less than once every month or two and I use these things all day long.


In reply to an earlier post on Jul 7, 2013 12:10:45 PM PDT
J. Bowles says:
Thanks Barry, I
I suspected the router I just don't know how to tell. I guess I could buy a better one and return it If it doesn't help. I will try to remember to post if I find a fix. There seem to be a lot of people with a similar problem.
Thanks again!
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Discussion in:  Kindle forum
Participants:  4
Total posts:  11
Initial post:  Jul 7, 2013
Latest post:  Jul 7, 2013

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