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Ok, I know this is boring, but people complain so much about CS I'm posting a Kudo. Deal with it.


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Showing 1-14 of 14 posts in this discussion
Initial post: Dec 2, 2013 10:03:13 PM PST
M. Ratcheson says:
I've had two great experiences with Customer Service today, one with Kindle CS and the other with Audible CS.

Ok, the problems I needed fixed probably shouldn't have happened in the first place, but the fixes were handled professionally and pleasantly. And they *were fixed.

And no, the problems didn't arise simultaneously, it was just that today I had the time to deal with them.

Great customer service results in consumer loyalty. Which results in repeat business. I regret I never purchased any stock! But I'm happy to be a customer.

In reply to an earlier post on Dec 2, 2013 10:07:39 PM PST
A kudo?? There's no such thing! Kudos is not a plural.

But I'm glad you've had some good CS; it's always a buzz, and Amazon and Audible both do it so well.

Posted on Dec 3, 2013 1:12:06 AM PST
Discus49 says:
CBP, your OCD is showing!

In reply to an earlier post on Dec 3, 2013 1:35:57 AM PST
Guilty as charged! :-)

Posted on Dec 3, 2013 2:01:25 AM PST
Book Trekker says:
I have always had excellent experiences with reps from Amazon's Customer Service. I'm thrilled for you.

In reply to an earlier post on Dec 3, 2013 3:08:41 AM PST
Tess says:
My experience with customer service has always been positive.

In reply to an earlier post on Dec 3, 2013 3:39:34 AM PST
monilee says:
My new hdx7" arrived Friday. All the apps were gray squares and wouldn't download. Irene from mayday couldn't fix but downloaded logs and transferred me to the app department. They realized it wasn't just apps but everything that wouldn't download. On to kindle specialist Mike who got a 7"" hdx to use while he tried different solutions until I was able to download and use items from music,books,apps and play videos. I can't imagine any company can compare to the great customer support and service offered by Amazon!

Posted on Dec 3, 2013 8:35:30 AM PST
Oloti says:
I had a minor issue to resolve with Amazon last week. Using the call me back option, from the time my phone rang until I hung up - 4 minutes and 25 seconds. A friend had to fix his parent's email. The call took 2.5 hours, including a hour on hold. He said they were very helpful, going above and beyond to help solve the problem, but it still took forever. Give me Amazon!

Posted on Dec 3, 2013 1:45:11 PM PST
There is no such word as "kudo" The singular is kudos, and is Greek for renown, or fame.

In reply to an earlier post on Dec 3, 2013 1:51:30 PM PST
I think M.R. might have been speaking colloquially. What's Greek for "pedantic"?

In reply to an earlier post on Dec 3, 2013 9:01:49 PM PST
M. Ratcheson says:
Ok, sorry.

Posted on Dec 4, 2013 6:03:19 AM PST
Mary McManus says:
Actually, Dictionary.com lists kudo in the singular, as does Merriam Webster, so using it that way is valid.

In reply to an earlier post on Dec 9, 2013 12:00:36 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 9, 2013 3:04:03 AM PST
JoshuaJohn says:
Glad you had a good CS experience. We also have received a grammar lesson, and word orgin lesson. LOL.
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Discussion in:  Kindle forum
Participants:  11
Total posts:  14
Initial post:  Dec 2, 2013
Latest post:  Dec 9, 2013

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