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Customer Discussions > Kindle forum

Pictures from Cloud to Device on my Fire??

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Showing 1-19 of 19 posts in this discussion
Initial post: Dec 7, 2011 4:41:38 PM PST
I put pictures in my Pictures folder in my Cloud, but I cannot find that folder on my Kindle Fire...

Do I have to do any special sync?

Thanks in advance

Posted on Dec 7, 2011 5:00:35 PM PST

Posted on Dec 7, 2011 5:17:48 PM PST
J. Spotts says:
Sync and check the gallery app. They should auto sync. I'm not completely sure since I didn't want to spend space to store my pictures. I might be wrong. Worst case scenario get Wifi File Explorer Pro or a USB cable and transfer them to the Gallery folder yourself.

Posted on Dec 7, 2011 5:25:18 PM PST
Last edited by the author on Dec 7, 2011 5:25:38 PM PST
A. Tsurukame says:
You can also send photos to your kindle email address, too, as a way of getting them on your Fire.

Cloud integration isn't fully realized...yet. Personal documents are not synced with the Fire either -- have to sideload or send to Kindle email.

I've actually been using Dropbox or other cloud services to access my personal files and photos. The QuickOffice app included in the Kindle can access other cloud services.

Posted on Dec 7, 2011 5:39:18 PM PST
Carbonbased says:
I haven't had any luck with Gallery, either. I send jpegs as attachments to the @kindle addy and they go to Docs. Gallery doesn't appear to have any decent sort of retreival or search. Prior to receiving my Fire, I put just a few pics in the near as I can tell, that's a black hole. The music player found the Cloud just fine, but not Gallery. I looked as some other photo apps, but haven't seen one I want to get yet.

Posted on Dec 7, 2011 5:42:08 PM PST
Last edited by the author on Dec 7, 2011 5:44:50 PM PST
J. Spotts says:
Did a search ... this is what I found. So your format seems right. You could try to upload them to an image service like photo bucket or image shack maybe and then re-download from there. See if it auto formats the pictures for you.
Hello Larry the K,

To start using the Gallery app that came pre-installed on your Kindle Fire, tap the Gallery icon from the Apps screen, either from the Cloud or Device tab.

Once you've transferred content to your Kindle Fire or downloaded content using the Amazon Silk web browser, the content will be saved in your Gallery.

Viewing pictures

From the Gallery home screen, tap Pictures to view your images. Tap the Slideshow icon to start a slideshow of all pictures on your Kindle Fire. Use the magnifying glass icons or pinch to zoom in and out of an image.

Tap the Menu icon at the bottom of the screen for more options. Tap the Share icon to send an e-mail with the picture using the Amazon Email app. Tap the More icon to crop or rotate your image, and to view image details. Tap the Delete icon to delete the image.

Viewing downloads

From the Gallery home screen, tap Downloads to view images and videos you downloaded using the Amazon Silk web browser. Use the scroll bar to scroll through your files.

Tap the Menu icon at the bottom of the screen for more options. Tap the Share icon to send an e-mail with your downloaded file using the Amazon Email app. Tap the More icon to crop or rotate an image, or view more details. Tap the Delete icon to delete the file.

Gallery supports these file formats:

* Video Formats (MP4, VP8)
* Image Formats (JPEG, GIF, PNG, BMP)

More information is available at

If you require further assistance or have any other questions, please feel free to contact Amazon Kindle Customer Support!

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

In reply to an earlier post on Dec 8, 2011 6:44:10 AM PST
Carbonbased says:
Yeah, I've read that, too. Reality is a bit different. I sent jpegs to the Cloud, I sent jpegs to the Fire, both from my PC and from my phone. The Cloud ones are elsewhere, the ones on the Fire are in Docs. They do not load to Gallery, and Gallery will not be made to search for them. It firmly asserts, after "loading new albums and photos" that "there are no items in your collection." The Menu opens 'delete' and 'more.' 'More' opens Details, rotate left and rotate right. Details says "There are no items selected."

Posted on Dec 8, 2011 7:16:17 AM PST
art says:
Carbonbased, not sure what you're disagreeing with in the message you've quoted, since it seems completely accurate to me, BUT:

1. We know there is no amazon cloud drive integration for pictures. Please use the feedback option on your Fire to request this - it's sorely needed.
2. If you use Silk to browse your cloud drive, you can download the pictures, but you have to click on the filename, rather than trying to use the download button (it's not compatible with Silk), AND it names the files useless things like clouddrive.bin. You will need to use a file manager to rename them.
3. The gallery app will find pictures stored basically anywhere on the Fire - in Downloads, Documents, wherever - but they have to be in the actual image formats and named as xxx.jpeg, xxx.jpg and so on.
4. In many ways, the gallery app sucks. Right now after my experimentation I have duplicate folders for "Documents" and "Downloads" listed in the main Gallery screen. Grrrr.
5. If you email a picture to yourself at your address, it gets converted to an ebook (!) and stored in your Documents folder. Don't do that! Yes it lets you view them -- as an ebook - but that's probably not what you want.

Posted on Dec 31, 2011 10:15:26 AM PST
How do I share photos from my kindle fire to facebook?

Posted on Feb 17, 2012 11:33:17 AM PST
I transferred photos to my kindle fire using a usb cable and they show up in kindle fire "Pictures" folder on my computer screen. I disconnect my kindle fire from my computer. then I click on the gallery app and it says "loading new albums and photos", then it says "there are no items in your collection." I tried turning off my kindle and restarting. I double checked that the photos were on my kindle by reconnecting to my computer. I also tried forcing stop the app, then forcing stop and clearing data. Still, nothing. The pictures will not show up on my kindle fire. Any suggestions???

What a piece. I've wasted too much time on this, and now I'm looking to sell this piece and get an iPad, something that works as it's supposed to.

Posted on Mar 6, 2012 10:10:01 PM PST
yeah wtf Amazon?? I am having the same issue getting pictures on my cloud to view on my Fire. This is a complete waste of time and I'm wondering why you even included a feature that clearly does not work properly. I wish I had done more research before I bought this thing...

Posted on Mar 7, 2012 5:36:35 AM PST
art says:
Go to and download the quickpic app and sideload it (the page is not in english but the download link is). This is a very popular, very good alternate image viewer for android (4.5 stars and 80,000 reviews on the android market but it's not available in the amazon appstore!). See if it can load your images (you may have to point it at the directory where they are). The gallery app is kind of stupid and if you have named your files xxx.jpeg instead of xxx.jpg for example it may not recognize them as pictures.

In reply to an earlier post on Mar 7, 2012 6:29:59 AM PST
The Gallery app is a standard Android app, not anything Amazon made for the fire. There are a couple of things that will make the gallery app not see picures. Having a file or folder named .nomedia within a folder will hide everything in that folder and every sub-folder. Using a period as the first character in the name of a file will hide the file and as the first character in the name of a folder will hide that folder and subfolders. So you can check to see if either of those things are causing the issue. When looking to see if there is something called .nomedia, look everywhere.

I have seen that people with other Android devices have had similar issues. Specifically people taking pictures with the camera on their device and the files not showing up in the gallery, and pictures on SD cards not showing up. One of the solutions given that worked for some was to clear the data and cache for the gallery app.

Quick Menu --> More --> Applications

Select to filter all. Find the gallery app and select it. You should get options to 'Clear data' and 'Clear cache'. Do both.

That's about all I can find for how people have fixed this problem in the Android Gallery app that would apply to the Fire. Other solutions were to use an app called Gallery 3D to find corrupt image files, but I can't find in any place that you could easily get it onto te Fire, and to clear the data on the SD cards but this isn't an SD card issue for the Fire. At least I don't think the Fire is treating internal memory as an SD card.

In reply to an earlier post on Mar 17, 2012 6:01:08 PM PDT
Mary Stevens says:
"To start using the Gallery app that came pre-installed on your Kindle Fire, tap the Gallery icon from the Apps screen, either from the Cloud or Device tab"
Under Gallery there is not an option for cloud or device!!

In reply to an earlier post on Mar 19, 2012 10:01:04 AM PDT
Last edited by the author on Mar 19, 2012 10:02:53 AM PDT
art says:
Correct, Mary. Gallery is only for files stored locally on your Fire. What you quoted referenced finding the app, meaning in the apps screen you can select either cloud or device and you will see the gallery app. It in no way implies that there is cloud storage in the gallery app, which seems to be what you thought it meant :-)

Amazon does not provide cloud storage for pictures. You can use the amazon cloud drive (web-based) to store pictures but it's not very easy from your Fire (you can't upload from your Fire AT ALL), and not integrated the way music is. If you want cloud storage for your pictures, your best bet is a 3rd party service like flickr, picasa web, or even, with their associated app or one of the other apps that works with multiple services.

Posted on May 12, 2012 10:08:23 AM PDT
Ron says:
Cannot rotate jpegs when viewing on my PC. It appears that their is no editor for images and you are stuck with clouds weak viewer. Anyone have an idea when this will be addressed?

In reply to an earlier post on Aug 13, 2012 9:45:40 AM PDT
No there is nothing wrong with it go back to Ure cloud and see if it is still there

In reply to an earlier post on Oct 18, 2012 4:47:33 AM PDT
same exact prob

Posted on Nov 29, 2012 6:32:01 PM PST
Sarah Hoppes says:
I'm able to upload images to the cloud, and I can see them on my kindle fire. The only problem is, seamingly random images are getting pixilated. I'm using the kindle as a portable photo portfolio, so it's a big problem if some of the files are pixilated. It just says "loading" and the yellow icon spins, but they never load. They stay like that in the cloud, and once I download to the kindle fire HD. There seems to be no rhyme or reason to which photos are coming in pixilated, because the rest are crisp.

Has anyone else had this problem? I want to take the kindle with me on a consultation this weekend, and I'd like to have a usable portfolio.
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Discussion in:  Kindle forum
Participants:  14
Total posts:  19
Initial post:  Dec 7, 2011
Latest post:  Nov 29, 2012

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