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Customer Discussions > Kindle forum

The free book I ordered yesterday and all my archived items have disappeared

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Showing 1-5 of 5 posts in this discussion
Initial post: May 5, 2014 11:40:21 PM PDT
The free book I ordered yesterday and all my archived items have disappeared from my kindle

In reply to an earlier post on May 5, 2014 11:51:52 PM PDT
Artist says:
Make sure the Kindle is still registered to your account.

Connect to wireless and sync. That should repopulate your archives.

Go to and resend the free book to your device.

In reply to an earlier post on May 6, 2014 2:48:52 AM PDT
Nothing I did helped. In fact it went "dead" and was absolutely blank. Then I took it out of its case (the one with a light) and all of a sudden everything was restored. Could it be that the case was too tight? - it was quite difficult to remove.

In reply to an earlier post on May 6, 2014 3:50:33 AM PDT
Is it a case where it attaches with prongs? Yes, those are known to cause problems. Don't put that case back on!

Posted on May 6, 2014 4:19:58 AM PDT
James Lick says:
Do you have a Kindle 3rd Generation aka Kindle Keyboard? Some of the lighted cases for that model were defective.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  5
Initial post:  May 5, 2014
Latest post:  May 6, 2014

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