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horrible customer service


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Showing 1-15 of 15 posts in this discussion
Initial post: Nov 20, 2012 9:52:16 AM PST
Nick Gruber says:
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In reply to an earlier post on Nov 20, 2012 9:56:17 AM PST
quilt lover says:
Pardon my dis-belief, but I think this is a crock. IF that is true, you could have contacted UPS.

In reply to an earlier post on Nov 20, 2012 9:57:22 AM PST
You lie.

Posted on Nov 20, 2012 9:59:08 AM PST
I'm with ql. This story is a nice fiction, but almost certainly didn't happen in any Universe outside the imaginary ones spinning around in the head of the OP.

In reply to an earlier post on Nov 20, 2012 9:59:46 AM PST
Last edited by the author on Nov 20, 2012 9:59:57 AM PST
Just Peachy says:
But your old address had to be somewhere on your account for Amazon to try to ship it there.

So you get the device one day late? This is a hardship?

In reply to an earlier post on Nov 20, 2012 10:00:02 AM PST
MommaCat says:
I wonder if "Nick Gruber" is related to "Hans Gruber" of the Kindle Book Forum. Hmmm?

In reply to an earlier post on Nov 20, 2012 10:01:22 AM PST
I was thinking that Nick Gruber sounds an awful lot like Dick Grabber.

In reply to an earlier post on Nov 20, 2012 10:03:03 AM PST
MommaCat says:
That sounds right.

Posted on Nov 20, 2012 10:05:02 AM PST
If the OP's old address was no longer on their account, how did Amazon pull it out of thin air to ship it there incorrectly?

If you are going to tell a fib, at least make it halfway plausible. You can also pay UPS $6 or so to re-direct a package. I did it just last month.

Posted on Nov 20, 2012 10:09:45 AM PST
Last edited by the author on Nov 20, 2012 10:16:20 AM PST
I think there is some slight hyperbolic untruthfulness in your post, based on your disappointment on not immediately receiving your new device.

I had a similar problem once (not with a Fire) it was all cleared up with me just having to wait a little longer for my order to arrive...it happens.

First, did you change you address and immediately go and order your purchase before you got the "confirmation" email that you had changes made to your account? That matters, as you would have ordered before Amazon's database "caught up" to the change.

Second, they ask for your credit card number again for the replacement, not to "double dip" you, but as a hold until the original comes back; they won't actually charge the card unless the first one doesn't return. I forget how many days they give for the old first one to return.

Edited to add: Also check with UPS so THEY know it was delivered to the wrong address, too. It is up to them to get the original back to Amazon.

In reply to an earlier post on Nov 20, 2012 10:16:48 AM PST
"I think there is some slight hyperbolic untruthfulness in your post, based on your disappointment on not immediately receiving your new device."

I agree with the notion of hyperbolic untruthfulness. However, I don't believe that he didn't immediately receive his device. I don't believe that there even was an order which could have been messed up. He's making up the entire story. There was no order.

Posted on Nov 20, 2012 10:20:54 AM PST
Old Rocker says:
Possibly you should have double checked the address before you tapped confirm?

Amazon can't have a package retrieved from a truck out on delivery or change delivery address over the phone. You might be a scammer for all they know.

In reply to an earlier post on Nov 20, 2012 10:21:16 AM PST
Sweet Jedi Mind Trick skills, dude. You got to teach me that some day. I'm a perfect candidate. Hey, is it true it only works if the user has a weak mind?

In reply to an earlier post on Nov 20, 2012 10:23:42 AM PST
Last edited by the author on Nov 20, 2012 10:54:36 AM PST
Yeah, probably. I'm in a slight "give the dude the benefit of a doubt" mood today.

Your current username reminds me I have some Parkhouse dinner roll dough I have to stir and knead together for Thurday's morning baking. I think the rolls taste better if the dough 'ages' in the fridge for 1-2 days before baking.

In reply to an earlier post on Nov 20, 2012 10:49:31 AM PST
Bridget Ruth says:
First world problems . . .
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This discussion

Discussion in:  Kindle forum
Participants:  10
Total posts:  15
Initial post:  Nov 20, 2012
Latest post:  Nov 20, 2012

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