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Customer Discussions > Kindle forum

Charging Port on Kindle Fire

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Showing 1-25 of 31 posts in this discussion
Initial post: Jun 19, 2014 10:03:13 AM PDT
Julie Bobeck says:
I just spoke with customer service regarding my kindle fire that isn't charging. They were of no help. They offered me a refurbished one for a discounted rate. This is a problem that has been happening to everyone and why would I spend another $109.00 only to have this problem happen again. I understand about the warranty, and there isn't a scratch on it, but Amazon should do right by their customers by replacing it. If it weren't such a common problem I would understand however, there is actually a website with hundreds of people with the same issue. I guess I wouldn't buy another, nor would I buy anything from Amazon. I will probably spread the word to whoever I talk to how horrible the kindle is and to beware of this problem. I'm not angry, I don't get mad. I get even. Word of mouth is powerful.

In reply to an earlier post on Jun 19, 2014 10:10:24 AM PDT
Last edited by the author on Jun 19, 2014 10:12:24 AM PDT
Jazzy_Jeff says:
Ooh you are scaring me.... But of course this only happened to some of the first generation Fires. The ones from 3 years ago.

In reply to an earlier post on Jun 19, 2014 10:11:35 AM PDT
You are very late to this party. The problem only affects the first-generation Fire, and most of the griping about it was over with at least a year ago. You're not going to get much of a flame going from the remaining embers.

In reply to an earlier post on Jun 19, 2014 10:11:48 AM PDT
Julie Bobeck says:
lol funny Jazzy Jeff....not meant to be scary unless you are making money off of the kindle fire!

In reply to an earlier post on Jun 19, 2014 10:12:32 AM PDT
It is NOT happening to everyone. You claim you understand about the warranty, so why do you expect Amazon to replace a device that's more than a year past the warranty date? Unrealistic expectations on your part do not create an obligation on Amazon's part.

In reply to an earlier post on Jun 19, 2014 10:12:49 AM PDT
Julie Bobeck says:
Well I guess I'm lucky it happened recently instead of 6 months to a year ago. Never had a device so short lived with barely any use.

In reply to an earlier post on Jun 19, 2014 10:14:41 AM PDT
Jazzy_Jeff says:
I doubt Amazon is worried about it. Their devices are selling very well and I doubt you are important enough to scare people away from buying anything.

In reply to an earlier post on Jun 19, 2014 10:15:22 AM PDT
Thanks for the update, Julie. We were all gathered around the water cooler, wondering about your decision.

In reply to an earlier post on Jun 19, 2014 10:15:33 AM PDT
Julie Bobeck says:
It's been happening since they came out with the kindle fire. I work in a fairly small building and there are 11 of us in that building alone with the same issue.

In reply to an earlier post on Jun 19, 2014 10:16:26 AM PDT
Julie Bobeck says:
well sometimes word of mouth and social media can deter people from purchasing something and even if sales go down 1% its success.

In reply to an earlier post on Jun 19, 2014 10:17:04 AM PDT
Julie Bobeck says:
Good for you. I would have had better things to do.

In reply to an earlier post on Jun 19, 2014 10:19:26 AM PDT
Jazzy_Jeff says:
1%? Very wishful thinking. I never pay attention to anyone who says not to buy an item. I always do research and decide from there. If I expected a warranty to last longer than a year I would purchase an extended warranty.

In reply to an earlier post on Jun 19, 2014 10:19:26 AM PDT
For those that developed the problem within the warranty, Amazon replaced the devices. For those whose problem showed up within 3 months after the warranty expired, Amazon replaced the devices. For those that were ok beyond the 15-month mark, Amazon offered a replacement at a discount. That is above and beyond anything they were required to do. If it isn't good enough for you, by all means, shop elsewhere. See what out-of-warranty offers they provide.

Posted on Jun 19, 2014 10:20:12 AM PDT
Brewingbiker says:
I'm a bit confused. Is your unit a old model or isn't it? Regardless of how much or little you claim it was used? Is the warranty still valid? In other words, do you or don't you have a valid claim?
My wife has an old Fire that she used quite heavily and it worked quite well until just recently -so for our anniversary I purchased the new HDX for her, and she loves it. Honestly, the popularity of the Kindles speaks volumes about them. If they had a bad reputation, they wouldn't exist anymore.

In reply to an earlier post on Jun 19, 2014 10:27:05 AM PDT
And yet here you are announcing to *other customers* that you don't intend to shop here any more. Why?

This is the equivalent of going into a cinema lobby and announcing, "I will no longer view movies here!" Um...okay then.

Or going into a grocery and walking up and down the aisles and telling the other customers, "I'm not shopping here any more; I've switched to Publix." Alrighty.

Why would you suppose *other customers* care?

In reply to an earlier post on Jun 19, 2014 10:28:20 AM PDT
Julie Bobeck says:
Honestly I got my kindle for Christmas a year ago so I guess its a year and a half old. The warranty is for a year. So basically I have to purchase a new one or get a refurbished one at a discounted price. All I'm saying is that it wasn't used much and I feel that it should have lasted much longer than it did. I'm not getting a new one. I disagree with the popularity of the product. Many people I've spoke to recently have had nothing but problems with them.

In reply to an earlier post on Jun 19, 2014 10:29:54 AM PDT
Julie Bobeck says:
I have (had) a kindle and I have (had) an account. I'm seeing how many other people have had issues with them and according to all the discussion forums about this one particular issue, there are many. Thats the reason. This just happened today.

In reply to an earlier post on Jun 19, 2014 10:31:21 AM PDT
Julie Bobeck says:
Apple products have a far better warranty. Hands down. Plus they don't die after a year of use.

In reply to an earlier post on Jun 19, 2014 10:32:26 AM PDT
Frankly, my dear.......................

In reply to an earlier post on Jun 19, 2014 10:33:55 AM PDT
There *was* in fact a batch manufactured with faulty ports. Not all of them -- a batch. I had to return *2* of them until I got one that didn't die, and 16 months later, that port died, too. Oh, wells. I got a total of about 20 months out of a 12-month warranted product.

(It still works; I just have to do some gymnastics with the charger.)

Amazon replaced the ones that went bad ~within 15 months of purchase~, which obviously is 90 days longer than they were guaranteed to last.

Whether you used it a lot or a little is irrelevant. If the problem had presented itself within 15 months, you would have received a replacement. But because your device (again, whether you used it or not makes no difference) didn't manifest the problem until recently, you are presumed to have gotten your 12 months warranted use out of the product.

In reply to an earlier post on Jun 19, 2014 10:35:14 AM PDT
Jazzy_Jeff says:
You can say that about any device. Do searches for other tablets and you will see complaints as well. I have a Dell Venue 8 that I love but there are plenty of complaints on that as well.

As for the popularity of the Fires check back when the new models come out. Amazon has a hard time keeping up with the demand for them.

In reply to an earlier post on Jun 19, 2014 10:38:42 AM PDT
Jazzy_Jeff says:
I hate to tell you this but some do stop working after a year. This happens with ALL electronics. There is always a percentage that will go bad. But that is to be expected when millions of devices are sold.

In reply to an earlier post on Jun 19, 2014 10:39:14 AM PDT
That said, if you still want to use the Fire, try this, both with the cover (if you have one) on, and with it off:

Lay the device down flat, with the port facing you. Plug in the charger. Prop the little-black-box portion of the charger (the part sticking out of the port) up with a Sharpie cap (this is what works for mine) or something about that size.

What works for mine is to have that little chunky part of the charger propped up, with the weight of the Fire on it, and the charger dangling straight down off the table (not suspended).

You might have to play around with yours to see what works, but we have gotten many more months' use out of our 1st gen by doing this.

Or, you can Google a repair service, and get it fixed for about 40 bucks.

In reply to an earlier post on Jun 19, 2014 10:41:23 AM PDT
Julie Bobeck says:
Thank you. I will try both.

In reply to an earlier post on Jun 19, 2014 10:42:57 AM PDT
Julie Bobeck says:
I understand, however I thought they would be able to do more for me. Thats all.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  31
Initial post:  Jun 19, 2014
Latest post:  Jul 17, 2014

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