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Extended Warranty choices for Kindle Paperwhite

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Showing 1-17 of 17 posts in this discussion
Initial post: Oct 15, 2012 6:58:14 AM PDT
Lisa Meadows says:
What are the options for an Extended Warranty for the Kindle Paperwhite? I have read that there might be a 3 year option but I don't see it. I have used Squretrade in the past and love them but the only option on Amazon for Paperwhite is a new (to me) Company. Thanks for the help. And yes, I know many people think the Extended Warranty is a waste of money, but I am still getting one.

In reply to an earlier post on Oct 15, 2012 7:04:06 AM PDT
Kessa says:
I just did a Goodle search & came up with this

In reply to an earlier post on Oct 15, 2012 7:26:02 AM PDT
A. Dietz says:
This is the plan offered when you buy your Kindle. 2-Year Protection Plan plus Accident Coverage for Kindle Paperwhite (Previous Generation)

In reply to an earlier post on Oct 15, 2012 7:28:36 AM PDT
Kessa says:
Yes, but she can get a 3-year plan & it's Squaretrade.

In reply to an earlier post on Oct 15, 2012 7:52:51 AM PDT
Lisa Meadows says:
I did see the ereader option on Squretrade but I wasn't sure if something had happened between Squaretrade and Amazon since I got my last Kindle extended warranty. So going thru Squaretrade is still an option for the Paperwhite? Thanks

In reply to an earlier post on Oct 15, 2012 8:21:57 AM PDT
Kessa says:
I would assume so, since the paperwhite is an ereader. ;-)

In reply to an earlier post on Oct 15, 2012 8:27:49 AM PDT
When you get to the payment page Amazon is no longer listed as a manufacturer. Just select "Other" at the bottom of the list of manufacturers and you should be good to go.

Posted on Oct 15, 2012 10:21:05 AM PDT
Lisa Meadows says:
I found a deal thread that if you sign up for the Square Trade newsletter on FB you will get a 30% off code each Tuesday. Unfortunately, from what I can tell it is for non-Kindle items.

In reply to an earlier post on Oct 15, 2012 10:34:58 AM PDT
Last edited by the author on Oct 15, 2012 10:37:17 AM PDT
A. Dietz,

That link is for a Squaretrade plan for the Paperwhite Wi-Fi only. A review states this and when I looked the reviewer is right. I have a PW 3G on order, but this is the message showing for this:

According to our records, you don't have a Kindle Paperwhite that's eligible for this warranty.

You qualify if:

A Kindle Paperwhite has been shipped to you in the last 30 days, or a Kindle Paperwhite is in your cart.

ETA: THIS is the link for the Squaretrade for PW 3G on Amazon:

2-Year Protection Plan plus Accident Coverage for Kindle Paperwhite 3G (Previous Generation)

Posted on Oct 15, 2012 12:45:25 PM PDT
Cyndie says:
I contacted Square Trade about an extended warranty for the Paperwhite and they told me they weren't covering the Paperwhite. They referred me to the one that is offered on the Paperwhite page but they told me since I ordered the PW on 9/6, which was more than 30 days ago, I wasn't eligible. They didn't care that I only received it on Oct 2, they said they go by the Order Date. So, I found out Discover Card will offer an extra year on top of Amazon's one year warranty so will use that and none of them get the extra money from me.

Posted on Oct 15, 2012 12:56:43 PM PDT
Last edited by the author on Oct 15, 2012 12:57:02 PM PDT
Bixillarla says:
I emailed Squaretrade asking which date I would use to get a warranty for my Paperwhite, the order date or the shipping date and they came back and said the shipping date.

They did not tell me that they were not covering the Paperwhite. They may not have a warranty on Amazon but you can get it direct from Sqauretrade. I always use their website over going through Amazon anyway.

Posted on Oct 16, 2012 7:07:22 AM PDT
Last edited by the author on Oct 16, 2012 7:10:54 AM PDT
W. Miller says:
The warranty with ServiceNet through Amazon says three replacements. If you go to the SquareTrade website and do as a generic e-reader they will only do one replacement or refund of purchase price and then the agreement is completed and you have no more coverage. That is the advantage of getting a warranty specifically for your device. Just wanted to throw that out there before people get a warranty that is only good once vs. three time. And you only get either a new device or a refund of the purchase price, still have to buy a new warranty after the first claim with your Paperwhite if you do SquareTrade.

Also want to point out that ServiceNet and SquareTrade offer a warranty that include accidental damage and the extra year through discover or other credit card is just manufactures defect, not any accidental. It still helps, but not if you spill something on it.

I have used SquareTrade on a few devices with the one replacement thing and definitely would spend an extra 5 bucks or so to have multiple replacements over the 2 years.

In reply to an earlier post on Oct 16, 2012 7:25:54 AM PDT
A. Dietz says:
Cyndie, the people at Square Trade gave you incorrect information. I also ordered my Paperwhite on 9/6 and just bought the 2-year warranty from Service Net yesterday. They go by the shipping date, not the purchase date. Go to the product page for the Paperwhite model you bought and right click on the warranty link in the Kindle Accessories box under the buy button. On that page, just add the warranty to your shopping cart.

In reply to an earlier post on Oct 16, 2012 8:27:40 AM PDT
@Cyndie BOO Who

From Squaretrade's own website...

"Yes, we offer coverage for Kindles and other e-readers."

E-readers and tablets (Amazon Kindle, Nook, iPad, Motorola Xoom)

Though it does seem that their FAQs pages are not up to date. The FAQ claims you have 90 days from date of purchase, while the eReader/Tablet page says you have 30 days.

Also, as for what the order date is for pre-ordered items, you use the shipment date as the order date. So you have 30 days from the date of shipment.

"For items pre-ordered before their actual release date, or items delayed in shipping due to stock or back-order issues, you should use the charge date or shipment date of the item.

This should be listed on the packing/shipping invoice included when your received your item. You might have also received an email advising that the item has been shipped, and you can use the date of this email as well.

In our experience, most businesses charge for back-ordered and pre-release items when the item actually ships. The invoice, packing slip, or shipment email should show the date of shipment, item description and purchase price. If you ever need to file a claim on your Care Plan, we'll request a copy of this document, along with a copy of the original purchase receipt, to serve as proof of purchase."

In reply to an earlier post on Jan 24, 2013 1:02:56 PM PST
Waffleguru says:
"The warranty with ServiceNet through Amazon says three replacements."

Actually, that's not true. I'm looking over the Terms myself to see whether it's worth it, and while it says that you are limited to 3 claims that you're allowed to file, they cease coverage of the item once total repairs/replacements have reached the cost of the item itself. So if you buy a $200 item, they will cover $200 of repairs/replacements. Which means one replacement, or $200 worth of repairs spread over 3 claims.

In reply to an earlier post on Jan 24, 2013 1:08:56 PM PST
Jazzy_Jeff says:

Posted on Jan 24, 2013 1:26:28 PM PST
Although all of my square trade emails have excluded kindles recently, xmas they sent one out to existing customers for 2 days only that was for xmas gifts received . No receipt required and kindles weren't excluded. I put my daughters kindle fire as manufacturer other and tablet as device and got her a 3 year accidental coverage warranty for 32.00. It is well worth it.
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Discussion in:  Kindle forum
Participants:  11
Total posts:  17
Initial post:  Oct 15, 2012
Latest post:  Jan 24, 2013

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