Customer Discussions > Kindle forum

Kindle Fire HD 8.9 Silk Browser Glitchy Scrolling HELP!

Sort: Oldest first | Newest first
Showing 1-25 of 83 posts in this discussion
Initial post: Sep 25, 2013 6:22:56 AM PDT
Last edited by the author on Sep 25, 2013 6:47:02 AM PDT
Raz says:
The problem I'm having is with the Amazon Silk browser on the Kindle Fire HD 8.9. I realize this is a fairly low powered device, but it's not too low powered to be able scroll pages.. except it is!

The problem is that on the Kindle Fire in its Silk browser the header appears to be being redrawn as you scroll and looks incredibly glitchy.

Has anyone ever come across this or a similar problem? And any suggestions on how to solve?

I've turned off accelerated browsing that doesn't do anything. I've restarted my kindle and I've used multiple browsers. I'm a tech savvy person so intelligent responses only please. I've heard that this was a bug in the Kindle Fire HD until it got fixed in update 10.3. However I have the Kindle Fire HD 8.9 and the update only goes up to 8.4_6

Just an example for pages like this
try it guys if you have a kindle 8.9.

In reply to an earlier post on Sep 25, 2013 6:47:02 AM PDT
Did you clear cache and history?

In reply to an earlier post on Sep 25, 2013 6:51:40 AM PDT
Raz says:
Yes of course. To give you a better understanding of what I mean you can follow along with me as long as you have a Kindle 8.9 on sites like this:

In reply to an earlier post on Sep 25, 2013 6:54:14 AM PDT
Sometimes I find the sites with a lot of ad panes (read: pains) are pretty glitchy. If the "reading view" is available, that often solves that problem.

Posted on Dec 13, 2013 9:41:09 AM PST
My fire recently started having issues when I scroll. I deleted the history and cach but it is still doing it. It scrolls fine for a while then the middle of the page disappears as you scroll down so there is a part of the page I can not read. This happens when I browse the web. Does anyone has a solution?

Posted on Dec 13, 2013 10:06:10 AM PST
Doing the same on my 1st gen fire hd 7. Even in reading view. Must be last night's silk update.

In reply to an earlier post on Dec 13, 2013 10:15:20 AM PST
Reading view is still doing the same glitchy scrolling. Good idea though.

In reply to an earlier post on Dec 13, 2013 10:22:33 AM PST
Same problem on my 2nd gen fire HD 7

Posted on Dec 13, 2013 11:07:32 AM PST
Oron Giese says:
Exact same scrolling problem here as well. Reset to factory defaults and worked fine until silk automatically updated. How long can I expect this to go on?

Posted on Dec 13, 2013 11:10:53 AM PST
CBRetriever says:
Silk just had an update - and it's doing the same for me

scrolling slowly seems to help some, but it's a real problem on some sites

Posted on Dec 13, 2013 11:11:27 AM PST
My guess is after enough complaints, they make another update, and no one knows about it until the problems just stops one day. Seems to be the way it usually goes.

Posted on Dec 13, 2013 11:13:00 AM PST
The best part is,the problem is happening on this page for me...

Posted on Dec 13, 2013 3:13:27 PM PST
Ben says:
Yeah, my fire hd has ways worked fine, but couple of days ago it started to have a problen with scrolling, like half stayed and the lower part scrolled over it, kind of hard to explain - anyone know how long they'll take to solve the problem and put a new update out?

Posted on Dec 13, 2013 4:14:28 PM PST
Having the same problem as Ben. Worked fine yesterday and this morning it is not scrolling well at all. I have the Kindle Fire HD.

Posted on Dec 13, 2013 4:25:29 PM PST
Brian says:
Same problem kindle fire hd 7'. Worked fine yesterday now it doesn't

Posted on Dec 13, 2013 4:25:43 PM PST
I sent a pretty in depth description of the problem to customer service, and got a pre-written response saying more or less "We're sorry that Silk won't open for you. Do a reset and see if the app will open." Obviously nobody paid any attention to the contents of the email. Probably just a program that tracks keywords in emails and responds automatically with a form response.

In reply to an earlier post on Dec 13, 2013 4:47:29 PM PST
ms says:
Wow. I found it funny. I guess everyone is experiencing this? My kindle hd 7 started doing this last night as well when I went to use it. I will also be forwarding an email or maybe call.

Posted on Dec 13, 2013 4:55:38 PM PST
2cats says:
I am having the same problem

Posted on Dec 13, 2013 5:22:24 PM PST
hstoner says:
ugh..well clearly i am not a lone...was coming here hoping for a fix..mine Hd 7 is doing it too and FYI clearing the data and cache don't work...I tried. Obviously a bug in the latest update of the browser. Its highly annoying.

Posted on Dec 14, 2013 1:43:40 AM PST
M L Jex says:
Me too, seems to follow an automatic update, all my apps said installed successfully too which I thought they were anyway!?! But the scrolling thing is really bad and the whole screen wobbles too sometimes, seems to be on most pages like facebook or shopping pages including amazon! Please fix!

Posted on Dec 14, 2013 2:07:42 AM PST
Glad to see it's not just me...

Posted on Dec 14, 2013 2:17:33 AM PST
Cee Jay says:
This started with my kindle fire hd last night. At least I know I'm not the only one with this problem. It needs fixing!!!

Posted on Dec 14, 2013 2:21:09 AM PST
[Deleted by the author on Dec 14, 2013 2:23:14 AM PST]

Posted on Dec 14, 2013 4:38:38 AM PST
R Birch says:
Also happening on my 7" Fire HD. From last night almost every web page has tearing midway down while scrolling and occasionally shaking when not scrolling.

Where can we go to get this problem recognised and fixed asap?

Posted on Dec 14, 2013 5:19:23 AM PST
I found this page by accident. Glad I did thought my kindle fire HD was dying now I know it's some glitch. Hope they fix it soon.
‹ Previous 1 2 3 4 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
NEWS: Kindle for iOS 4.8
0 20 days ago
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
Meet other story lovers at Write On by Kindle
36 Mar 20, 2015
Enjoy your print books and personal documents on your Kindle with Kindle Convert.
0 Feb 2, 2015
RAoK Room 81 is ready to serve you..... 9829 2 minutes ago
Freebie Books - Links Only - No Self Promotion IV 713 3 minutes ago
Potentially Perky People - Part Deux 5529 4 minutes ago
Can't watch bought and downloaded movies on Kindle fire HDX 22 8 minutes ago
KINDLE KITCHEN #4: Home of Family, Friends and Good Food! 9707 10 minutes ago
Not able to open a downloaded book in my kindle content in my PC 3 12 minutes ago
We're So Quirky, Our Chihuahuas Ride Bicycles! So Geese and Tally Ho! 5526 14 minutes ago
Fire stick drops network connection 661 33 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  54
Total posts:  83
Initial post:  Sep 25, 2013
Latest post:  Oct 25, 2014

New! Receive e-mail when new posts are made.
Tracked by 19 customers

Search Customer Discussions