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Customer Discussions > Kindle forum

Has the Paperwhite Uneven Lighting Been Fixed?

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Showing 1-20 of 20 posts in this discussion
Initial post: Aug 12, 2013 4:31:25 PM PDT
Last edited by the author on Aug 12, 2013 4:42:50 PM PDT
Tech Weenie says:
In looking thru the reviews on the Kindle Paperwhite, concerning the Paperwhite's issues with uneven and unusual lighting problems, it seems that all these comments ended towards the end of October 2012. This makes me wonder if this was an issue with early units, and that hopefully this problem was corrected soon thereafterwards? Is this still a problem, was it caught early and corrected in later production units? Hopefully this was the situation. What are more recent purchasers finding?

Posted on Aug 12, 2013 4:34:54 PM PDT
Denise Long says:
I bought my PaperWhite six months ago
and I haven't had any problems.

In reply to an earlier post on Aug 12, 2013 5:36:44 PM PDT
A. Dietz says:
I received my Paperwhite the first day they were available last year and have had no problems at all with the lighting or anything else on it.

Posted on Aug 12, 2013 11:24:10 PM PDT
Jay says:
Have the laws of Physics been repealed? That is what it would take. Multiple light sources make spots where one beam cancels out another, causing shadows. On some screens it is more, or less, noticeable than on others, but exists to some extent on all. Some eyes are sharper than others, and so notice the effect more, or less, than do others.

In reply to an earlier post on Aug 13, 2013 2:53:21 AM PDT
Tech Weenie says:
Well, I'm simply asking if Amazon has addressed an early issue going on here and dotted some "i's" and crossed some "t's" that they might have missed on early productiom models.

Posted on Aug 13, 2013 4:21:50 AM PDT
Page by Page says:
You asked the same question on Aug.11 already. Maybe if you had interacted with those of us who had answered you there you would have gotten more answers. As it stands at this point you didn't even bother thanking those who took the time to help you there.

In reply to an earlier post on Aug 13, 2013 11:43:33 PM PDT
Jay says:
Amazon can't change the laws of Physics any more than you can, and that will not change as long as this universe exists.

Posted on Aug 14, 2013 12:53:21 AM PDT
Never had any "uneven lighting" in my PW, which was a soon-after-released purchase thanks to the kind help of kind folks in this forum.

In reply to an earlier post on Aug 14, 2013 1:46:22 AM PDT
Last edited by the author on Aug 14, 2013 1:58:59 AM PDT
Dorsie says:
At this late date, it might make more sense to see if a new model will be coming out. They are usually announced by mid September and I am hoping that the new ones will be more like the new Kobo Aura HD, which outperforms the current Paperwhite in terms of even light distribution and resolution.

The first Paperwhites produced did have some blotchiness issues, which got better as the factories learned how to make them more consistently. The problem was severe for some of us with already severe vision problems. But the technology was brand new and now Kobo has been manufacturing the second generation of it for several months. Amazon will build on that and I see good things ahead.

In reply to an earlier post on Aug 14, 2013 2:15:59 AM PDT
Dragi Raos says:
FWIW, I was sure I could see reddish and bluish splotches when my PW arrived, but cannot see them any more. Perhaps it was moisture between screen layers causing thin layer optical effects, and it dissipated, or something like that. Either that, or I got so used to it I no longer see it (or, OTOH, I was imagining them in the first place (o: ). Slight unevenness on bottom edge is still there, especially at high frontlight levels where I keep my device, but they don't bother me the least.

In reply to an earlier post on Aug 14, 2013 2:29:25 AM PDT
Last edited by the author on Aug 14, 2013 2:30:10 AM PDT
Dorsie says:
It couldn't adjust to the thinner type faces and the variable darkness of the type because I have floaters in the center of vision in my one good eye. And they all still have that 1x4 mm wedge of light leak at the bottom left which kept drawing my attention. I doubt these things would bother someone with two eyes for long.

I also can't use an LCD screen unless it has a matte film cover on it because I have no way to defocus the glare from the surface from the content just underneath it. But I never get headaches, ever. :)

In reply to an earlier post on Aug 14, 2013 2:38:12 AM PDT
Dragi Raos says:
I saw photos of some screens with bright "light leak" probably caused by pressure damage to lightguide layer - that would certainly bother me, and and I am just heavily astigmatic.

Posted on Aug 14, 2013 3:03:53 AM PDT
Sue says:
I have 2 Paperwhites and do not have any problems with the light being uneven. My eyesight is pretty good (not great) and I do not see anything wrong with the screen. Maybe I just lucked out but I do not think so.

I also have a bad astigmatism and cateracts.

Posted on Aug 14, 2013 3:15:37 AM PDT
Tech Weenie says:
Thanks to everyone for your input and valuable information here (even Page by Page). I guess you always step on someone's delicate toes, however I managed to do it!

Posted on Aug 14, 2013 5:00:44 AM PDT
I think the "uneven lighting" issue was always overblown, and mostly imaginary.
It was a combination of the NORMAL light/dark variation along the bottom, people who had (rarely) damaged screens, and an optical illusion. If you stare at white light, you can see colors,especially if you are looking for them.

In reply to an earlier post on Aug 14, 2013 6:51:27 AM PDT
Tech Weenie says:
I think you're probably right.

In reply to an earlier post on Aug 14, 2013 9:48:05 AM PDT
mike palmer says:
The color splotches are a whole separate issue. Those were a flaw. The theater lighting at the bottom was how it was deliberately designed.

I never expected they'd fix the color splotch issue, but I've heard others say the same: over time, the splotches seem to go away. Mine were very faint (and pink) when I got my PW, faint enough that I can't really tell if they're still there or not. Which I suppose is good enough.

(You definitely weren't imagining them though. It is a huge problem with PWs that Amazon Apologists here in the forums have consistently downplayed and dismissed.)

Posted on Nov 14, 2014 1:17:44 AM PST
I have a new 2014 paperwhite and I have 4 darker blotches along the bottom that are enough to annoy me. The ones I see in pictures (and I think once at a store) aren't like this, I'm going to look at a store version again then ask for an exchange if mine is as much worse as I think it is.

Posted on Nov 14, 2014 2:39:27 AM PST
Last edited by the author on Nov 14, 2014 3:02:42 AM PST
The screens on both my PW1s and PW2s have all been perfectly acceptable and I've purchased several of each, the PW2 being slightly better than the PW1 but not noticeably so. I have a Voyage on order and see similar complaints being posted about the screen on it.

I think some people's eyes are more sensitive than others and some have higher expectations than most. The lighting isn't perfect but it's very good and most of us are completely satisfied with ours.

Although Amazon doesn't release sales figures or returns, they've sold millions of Kindles and I doubt that more than one or two percent of them have been defective. However, Amazon offers a 30 day money back return plus a one year warranty on their devices.

If you're interested in a PW or a Voyage, I wouldn't worry about screen defects. It's extremely unlikely you'll have problems. If you do, return it for a refund or replacement. I'm not doubting that there are defective units. It's to be expected that some will exist but very few.

In my case, I'm presently out of the country and returns and replacements are very inconvenient. Mine's being delivered to my US address in early December. Out of an abundance of caution, my son will thoroughly check it out before it's hand-carried to me over the Christmas holidays. In the unlikely event that there are problems, he can return it and hopefully get a replacement in time to bring it later that month.

If not, I'll get a refund and continue reading on my PW2. I'd sure like to get the Voyage though. I hope and expect it will be fine and free of any problems.

Posted on Dec 4, 2014 7:35:37 AM PST
Last edited by the author on Dec 4, 2014 4:31:16 PM PST
I received a Paperwhite 2 days ago which has a very noticeable bright spot on the lower right portion of the screen, as if one LED is much brighter than the others. It is annoying enough that I asked for a replacement, which I am due to receive today. Hopefully it'll be better, as it seems like a nice unit otherwise.

UPDATE: Received the replacement today and I'm happy to say it appears to be uniformly lit. Kudos to Amazon for replacing the defective unit in a friendly, expeditious manner.
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Discussion in:  Kindle forum
Participants:  14
Total posts:  20
Initial post:  Aug 12, 2013
Latest post:  Dec 4, 2014

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