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loose micro usb charger connection

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Showing 1-3 of 3 posts in this discussion
Initial post: Feb 6, 2014 10:25:57 PM PST
Betty Bryant says:
The micro usb charger connection seems loose and he Kindle Fire HD is not charging. I have to wiggle it and sometimes the light will come on but getting worse.

In reply to an earlier post on Feb 6, 2014 10:47:39 PM PST
The Artist says:
Contact customer service. There's nothing other customers can do for you.

In reply to an earlier post on Feb 7, 2014 2:27:33 AM PST
Betty, this is a known issue for the first generation Fire.

Your options are -

Do a google search for YouTube video on how to fix this yourself

Search for various places (cell phone repair, ebay, etc) that will fix it for you

Contact Kindle support. They will usually offer a replacement at a reduced cost for out of warranty issues. Click on help at the top or bottom of any Amazon page. Click on the Contact Us button on the right of the next page. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Feb 6, 2014
Latest post:  Feb 7, 2014

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