Customer Discussions > Kindle forum

Books I didn't order!!!!!!!!!

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Showing 1-25 of 96 posts in this discussion
Initial post: Jan 25, 2013 4:11:13 PM PST
Highlander says:
In the past two weeks, I have received at least three books that I DID NOT ORDER. And they were charged to my account. How did this happen? Why isn't there a place to complain about this? What shall I do????

Posted on Jan 25, 2013 4:15:00 PM PST
Last edited by the author on Jan 25, 2013 4:15:19 PM PST
Bixillarla says:
Click the Help at the top of this screen then click on the Contact Us.

I would change your Amazon password and check the Manage Your Kindle page and make sure there aren't any devices that you don't recognize.

Posted on Jan 25, 2013 4:15:29 PM PST
Mike says:
All you have to do is contact Kindle customer service... really, it's easy! Easier than coming here and asking what to do!

Posted on Jan 25, 2013 4:18:56 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 25, 2013 4:20:19 PM PST
Just Peachy says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 25, 2013 4:29:08 PM PST
Anne Shirley says:
Ohhhh, the temptation.

Try using fewer exclamation points. People might possibly take you a wee bit more seriously then. But that's just a maybe, you understand.

Posted on Jan 25, 2013 4:32:31 PM PST
Highlander says:
Now, now, be nice. We can't all be perfect. Some of us are old and decrepit. But thanks for the help anyway.

In reply to an earlier post on Jan 25, 2013 4:44:18 PM PST
Carbonbased says:
Name the books.
Is Treasure Island one of them? Did you recently add a computer app to your account?
Is one of them 'Lo Zingarelli' or something like that? Did you recently add a Kindle Basic to your account?

Do you share the account with someone else? Did you log in to your account at work and walk away?

Any time within 7 days, you can return a purchased book from the Manage Your Kindle page for no reason. Any time after 7 days, you can call Kindle CS and arrange to have the offending tome removed for credit.

In reply to an earlier post on Jan 25, 2013 5:06:21 PM PST
Highlander says:
Hmmm. None of the above. But I guess I better get my password changed, as suggested, and have the unwanted books removed. Thank you all.

In reply to an earlier post on Jan 25, 2013 5:13:07 PM PST
flipoid says:
Did you do any preorders and forget about them?

In reply to an earlier post on Jan 25, 2013 5:40:50 PM PST
Does someone have access to your kindle at home or work, etc. If so, disable the kindle store (use parental controls to do so).

In reply to an earlier post on Jan 25, 2013 5:56:03 PM PST
The Blade says:
That is very odd. I have been buying books from Amazon since 2007 & have never had that happen.

As for a place to complain, there IS a place to return books you don't want if you do it within 7 days.

Go here:

Sign in, let the page load, find the book in question and look to the right of the book title. You'll see a drop down menu titled "Actions...". Select that and one of the drop down items will be labeled "Return For Refund" if you are still within those 7 days. Just select that and the book will be removed and your account credited.

But I would look closely at what happened. It is unlikely that Amazon sent you books, and charged you for them, without the action of someone to request those books. There is just no mechanism for that to happen to you and no one else. It may not be nefarious, but it is my opinion that it was not likely due to an Amazon malfunction.

And you are not the only old, decrepit person around these fora. You would be surprised. ;-)

Best of luck.

In reply to an earlier post on Jan 25, 2013 6:41:03 PM PST
seedlady says:
this was my guess.
(seed whistles softly)
not that it ever happened to me.

In reply to an earlier post on Jan 25, 2013 6:51:15 PM PST
[Deleted by the author on Jan 25, 2013 6:56:31 PM PST]

In reply to an earlier post on Jan 17, 2014 9:20:47 PM PST
WendyM says:
Hi there - this has happened to me too - twice and I don't get much help from Amazon other than to suggest that I've maybe used a public computer and not logged out or a family member has perhaps ordered and not told me, or they've used 1-Click ordering without realising it! I know none of these were possible on either of these occasions and having done some research, together with your post here, it is obvious it is happening to other people too. Not good enough to ignore it Amazon, or to simply shrug and suggest that it's not your problem!!

In reply to an earlier post on Jan 17, 2014 9:21:34 PM PST
WendyM says:
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In reply to an earlier post on Jan 17, 2014 9:34:47 PM PST
R. Wilde says:
You can return the book within 7 days for a full refund so you don't get charged. I would also recommend changing your Amazon password, in case someone else has access to your account.

Posted on Jan 17, 2014 9:36:19 PM PST
Artist says:
The post you responded to is almost a year old. If you have something to post, start your own thread instead of calling up old ones.

Other people have claimed that they never bought books that they were charged for. In every instance that I can recall, it turned out that they or someone on their account purchased the books. One person's mother was clicking on the books that showed up on her sleep screen. Maybe Amazon isn't helping you (you claim) because they can see that the book(s) were ordered from your very own Kindle.

In reply to an earlier post on Jan 17, 2014 9:38:27 PM PST
flipoid says:
Books don't just appear without *someone* having ordered them. Did you check your order confirmation emails (every time a book is ordered, a confirmation email is sent)? Did you ask anyone else whose Kindle is registered to your account if he/she ordered a book? Are they the dictionaries/user manuals (that are free) that come with every new Kindle (and also come when there's an update)?

How do you know that "none of these were possible"? Or, as I suggested last year to the original poster, did you do a preorder for a book that hadn't been released yet and forgot about it?

In reply to an earlier post on Jan 18, 2014 12:37:22 AM PST
WendyM says:
First of all, I didn't realise the post was that old. I was just pleased that I could see that this had happened to someone else. Secondly, what makes you such a 'font of all knowledge' on things Kindle related "In every instance I can recall...". Thirdly, Amazon have indicated that the purchase was from a keyboard kindle which is not the type I have. As for the comment by R. Wilde, thank you for pointing out that I can return the book for a refund - I knew this already and have done so but it doesn't make it any less alarming when books keep being purchased from my account and I have not bought them.

In reply to an earlier post on Jan 18, 2014 12:42:35 AM PST
WendyM says:
And you know this because???? Of course I checked my emails - that's what alerted me to the fact that a book I didn't purchase had been purchased in my name. No I didn't do a pre-order. No, no-one else has access to my Amazon account. Yes, I always sign out. No I didn't use a public computer. Yes, I've checked with other members of my family and they are adamant that they didn't order the books. In fact, two of the Kindles (for my parents) are registered to me so that I can share books with them, don't have the internet or access to wi-fi so, to answer your question, I suppose I can't be 100% certain, but I feel 99% sure that none of the suggestions were possible.!!! I've also read a post on the internet (not on this thread) from someone else to whom this has happened. With so much fraud/hacking etc going on these days - do you honestly think you are justified in saying 'books don't just appear'?

In reply to an earlier post on Jan 18, 2014 12:53:08 AM PST
CBRetriever says:
you might want to click on Manage Your Kindle under the Your Account menu and then click on Manage Your Devices (old style page - otherwise it will show across the top of the page) and see if there's a Kindle Keyboard registered to your account (the only way a purchase could have come from one of these is if it is/was registered to your account)

if so, then deregister it and the problem won't occur again (also change your password so the Kindle can't be reregistered to your account)

btw, The Artist has been around these forums for a while and seen a lot of threads (do have I) and in most that I've seen also, it's usually been one of the following occurrences:

family member did it
a friend did it as a joke
someone gifted a Kindle and forgot to click the gift button so the Kindle is still registered to their account
public or work computer left logged into Amazon
lost/stolen kindle
someone knowing/guessing your password and knowing your email, logging into Amazon or registering their Kindle to your account (maybe their email is similar to yours)
and in rare instances, a complete mystery

Posted on Jan 18, 2014 12:53:37 AM PST
Artist says:
I AM a font of knowledge when it comes to Kindle. So are a lot of other people who post on this forum.

Keep up that snarky attitude and none of them may help you.

In reply to an earlier post on Jan 18, 2014 12:55:12 AM PST
JES says:
Why would someone purchase an ebook on your account? The person would not have access to the ebook unless they had access to one of your devices. Which means there is no benefit for a hacker to purchase an ebook on your account.

Posted on Jan 18, 2014 1:43:51 AM PST
Last edited by the author on Jan 18, 2014 1:44:06 AM PST
Isn't trying to help people such a rewarding experience?
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This discussion

Discussion in:  Kindle forum
Participants:  31
Total posts:  96
Initial post:  Jan 25, 2013
Latest post:  Mar 28, 2014

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