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About 10 books that the TEXT doesn't load on Kindle for Mac--What's the fix?

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Showing 1-4 of 4 posts in this discussion
Initial post: Nov 12, 2012 9:47:33 AM PST
Karen Gale says:
Out of over 900 books, I have about 10 which have loaded the covers and chapter icons, but the text inside those books is missing. Does anyone know how to solve this problem. I am using a MacBook as my main device because I can get the font large enough. I do have a Kindle Fire and use it for backup, but because of the font size paired with the smaller screen, it just doesn't work as well. The last book with the missing text on my MacBook appears with text on the Fire. Suggestions?

In reply to an earlier post on Nov 12, 2012 9:59:08 AM PST
Karen, can you post one or two of the books?

In reply to an earlier post on Nov 12, 2012 10:00:28 AM PST
delete the book from the Mac and re-download. If that doesn't fix it, turn off the mac and then turn it on (this is different than putting the mac to sleep) and try again.

After that, contact Kindle support - click on help at the top or bottom of any Amazon page, then the contact us button on the next page. I recommend using the phone for quickest response.

In reply to an earlier post on Nov 21, 2012 9:35:07 AM PST
Karen Gale says:
Thanks Vickie. I discovered the solution to the problem accidentally. I usually read with a black screen and white type. The books which appeared to not have text loaded would not display text in that color mode. When I changed to a white background with black print, the text became visible. I have no idea why only the 10 books I talked about earlier, and two more since my first post won't display except in white background/black print, but that is the reality of it.

Again, I appreciate your considering the issue and presenting a possible solution.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  4
Initial post:  Nov 12, 2012
Latest post:  Nov 21, 2012

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