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Return Library Books - New Manage Kindle Format

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Showing 1-17 of 17 posts in this discussion
Initial post: May 29, 2014 12:57:56 PM PDT
New format popped up today on my Kindle 1st generation device. Cannot return library book. No response on action button. Anyone else having similar issue? Cannot get Kindle Help button to respond either!

In reply to an earlier post on May 29, 2014 1:21:24 PM PDT
Zanzibar says:
I had no problems. I'm assuming you mean you clicked on the box beside the book name and you didn't get a pop up with action options? Maybe you need a different browser. I use IE.

In reply to an earlier post on May 30, 2014 6:40:52 AM PDT
I was accessing through my kindle. Customer Service rep contacted me--they are having issues with the new program & said they have several reports of same issue. They are working the problem & hope to have it resolved in 24-48 hrs. I don't think they should have released new format with with so many bugs!

Posted on May 30, 2014 7:58:04 PM PDT
Get us some help please!

In reply to an earlier post on May 30, 2014 8:11:54 PM PDT
*submitted request for help.

Posted on May 30, 2014 8:15:29 PM PDT
Have you tried going to your library account and returning from there? My library has a button to click for that.

In reply to an earlier post on May 30, 2014 8:44:04 PM PDT
A. Irwin says:
Go to the book you want to return. Click on the Action square. It is just to the right of the Select square. It will give you the option to Return library book. It's not real obvious to find.

In reply to an earlier post on May 30, 2014 9:04:13 PM PDT
Zanzibar says:
I returned several books tonight. Working fine from the PC page. At least you can return from a PC until they get it fixed for people using their kindle. I've never returned a book through my kindle.

In reply to an earlier post on May 31, 2014 10:04:12 AM PDT
Thanks. Good to know PC works!

In reply to an earlier post on May 31, 2014 10:05:53 AM PDT
Buttons do not respond on the kindle. I couldn't even get the help link to respond.

In reply to an earlier post on May 31, 2014 10:08:18 AM PDT
My library doesn't have that option on their website. Their return link is only active prior to download, then disappears. Once you download, you have to use Amazon.

Posted on Jun 3, 2014 10:14:54 AM PDT
Rene says:
I DO NOT like the new format on 'manage content & devices' page. The old format was perfect. Don't you just hate it when they change something that works perfectly???? It was much more intuitive and user friendly (IMO).

In reply to an earlier post on Jun 3, 2014 10:24:18 AM PDT
Why not use the new format? I am able to return my library books via the new MYC page. Additionally, the past MYC page did not work perfectly at ALL!!! There were many flaws which the new design resolves.

Posted on Jun 23, 2014 11:26:05 PM PDT
rednina8 says:
When are they going to it so we can return book using our kindle fire! PC is not always available!

In reply to an earlier post on Jun 23, 2014 11:34:43 PM PDT
you can .. use the browser.

Posted on Jun 24, 2014 3:55:49 AM PDT
M. Patterson says:
Neither browser on my first gen Fire serves up the page with an actions button that functions. It, and the sort drop-downs, flash orange briefly and do not open. I can, and have, seen what the page is *supposed* to do on other devices, but it ***does not work*** using Silk or Dolphin on my first gen Fire.

In reply to an earlier post on Jun 24, 2014 3:56:48 PM PDT
I just tried on ..... 8.9HD (again), 1st Gen fire and 2nd Gen fire and was able to see the option to return my library loans.... On my 1st Gen fire I completed a return then went to my library site and confirmed the loan was returned.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  17
Initial post:  May 29, 2014
Latest post:  Jun 24, 2014

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