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Customer Discussions > Kindle forum

Reset All New Kindle Touch's

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Showing 1-25 of 89 posts in this discussion
Initial post: Dec 20, 2011 10:06:42 PM PST
Last edited by the author on Dec 21, 2011 12:28:26 AM PST
Dorsie says:
Search string: Reset all new Kindle Touch's

If you have any initial problems with the Kindle Touch, do a hard reset.

Press and hold the power button for at least 20 seconds, then let it go. If the Kindle does not begin the restart process (boy under tree, progress bar), then press the power button once. It takes about ten seconds for the progress bar to show up, so be patient.

Your Kindle Touch will awake fully functional, and you can delete the corrupted Welcome letter that caused the problem.

So many people have been helped by these instructions that I decided to create a dedicated thread. Amazon won't own this problem, so I will. I included the search string at the top for the Christmas blitz.

Posted on Dec 20, 2011 11:01:23 PM PST
[Deleted by the author on Jan 14, 2012 8:36:05 PM PST]

Posted on Dec 20, 2011 11:58:33 PM PST
[Deleted by the author on Jan 14, 2012 8:35:48 PM PST]

Posted on Dec 21, 2011 2:50:54 AM PST
I have a new touch kindle, the scene flashes it seems not to charge, it will not turn on, it will not reset following instructions (20 sec). The USB cable will charge,orange light on, but it has been charging for hours now. The computer sees the unit then it disappears. I am unable to get the until to come alive, no progress bar at all. The unit just shows the tree and figure underneath, every few seconds the scene flashes blank and the the image returns.
Can anyone assist?
Unit in UK

In reply to an earlier post on Dec 21, 2011 3:00:50 AM PST
Last edited by the author on Dec 21, 2011 3:03:53 AM PST
Amazon Kindle UK (Type G) Power Adapter (Kindle, Kindle Touch, Kindle Keyboard, Kindle DX)

I have found that it takes an extremely long time to charge with the USB cable. Have you a wall outlet for your Kindle?

When the Kindle is charged, a green light will come on.

Try the reset for 30 seconds and then try it again. You are not trying to use the Kindle while it is tethered to your computer are you?

In reply to an earlier post on Dec 26, 2011 1:16:35 PM PST
jenny brand says:
Thank you.
This did not work,but I have seen enough to know that this product should have never been shipped.
We will be promptly retuning both the Touch and the Fire, which we purchased as gifts.
Thanks Amazon!

In reply to an earlier post on Dec 26, 2011 1:30:12 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 27, 2011 3:42:34 PM PST
Same problems. I appreciate the help.

Posted on Dec 31, 2011 4:50:54 AM PST
Last edited by the author on Dec 31, 2011 4:52:47 AM PST
goatswood says:
My Kindle Touch had worked smoothly for over a month, and then in the last couple of days was freezing up and would not launch books and became totally unresponsive. A regular restart had no impact. I tried the hard reset and it cleared the issue. Users should make note of your excellent information for future refrence. Thanks.

In reply to an earlier post on Jan 4, 2012 12:20:21 AM PST
[Deleted by the author on Jan 4, 2012 12:21:03 AM PST]

Posted on Jan 5, 2012 11:53:18 PM PST
Erika says:
Thank you so much! I appreciate your post, help, and insight. My Kindle works perfectly now! :-)

Posted on Jan 14, 2012 8:35:43 AM PST
mindmuddy says:
It worked! I didn't break my wife's Kindle Touch. Holding the button for 10 seconds wasn't a hard enough shutdown, but 30 seconds worked. Thx.

In reply to an earlier post on Jan 14, 2012 8:19:05 PM PST
Donovan says:
Having the same problem. Deleted most of my books (none of which I have finished), deleted all music (why did I even have that) deleted all PDFs, I had too many of those, and only put a few back on. It still was slow, and I couldn't use the dictionary. I just turned it off by holding the power button until the green light flashes (I guess that's a hard reset) but I don't feel like turning it back on. I'll see the result tomorrow.

In reply to an earlier post on Jan 14, 2012 8:33:26 PM PST
Dorsie says:
All e-readers need a hard reset now and then. KT's are born that way. So glad it helped you. :)

Posted on Jan 15, 2012 4:00:25 AM PST
Lolo2459 says:
I have not had any problems yet, but wondering if I should delete the Welcome Letter "just in case?" Are they truly all corrupted? Mine charged fine, is downloading fine, working fine. Had for a few weeks now.............

Posted on Jan 15, 2012 4:32:16 AM PST
L. Moulton says:
How do you delete the welcome letter? Thank you for the reboot info, I was able to get wifes Kindle up and running again.

Posted on Jan 15, 2012 5:30:59 AM PST
Lolo2459 says:
Long press on it and options will pop up; one of them will be delete letter.

In reply to an earlier post on Jan 15, 2012 6:32:04 AM PST
sher says:
this was great info I was on line checking out the return -replace policies my kindle fire was charged
and I couldn't turn it on when I pressed the button the green light would come on for about 2 seconds
and then nothing I plugged it in and pushed the button and the light wouldn't come on at all so I thought their was a short in my cord so I tryed my regular kindle cord same thing so while searching how to return I read this and tried what you suggested and my kindle works again thanks so much for the input saved me days with out my fire

In reply to an earlier post on Jan 15, 2012 6:48:35 AM PST
Donovan says:
I just deleted it from my computer. But let me tell you, I deleted all the documents from my kindle, after turning it off, and I just downloaded an archived item. Before i got to archives, it was working more quickly, but still sluggishly. After trying to return to the home screen, it reset. Should I hold the power button for 30 seconds, instead of just until the green light starts flashing?

In reply to an earlier post on Jan 15, 2012 6:50:56 AM PST

Yes. All you are doing is turning it off. Hold the power button for twenty seconds and it will reboot. You will see the boy under the tree as it does so. (That's how you know you've actually rebooted it).

Posted on Jan 19, 2012 1:47:38 AM PST
Jon G. says:
Fixed my freezing issue. Thanks!

Posted on Jan 20, 2012 3:36:31 PM PST
Erin says:
Does resetting the kindle erase all the books?

In reply to an earlier post on Jan 20, 2012 3:59:07 PM PST
No. But even if it did, you simply download them again.

Posted on Jan 21, 2012 2:30:51 AM PST
M. P. Bailey says:
Many thanks; sorted my Kindle nicely :-)

In reply to an earlier post on Jan 22, 2012 10:14:57 AM PST
C. Donnellan says:
Hi I tried your reset suggestion but it did not work. But it DID work when I left the Kindle Touch pluggged into the power socket while doing the reset. Then it rebooted and no more 'can't find the application" messages. Hope others read this as I was about to return my Kindle Touch.
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Discussion in:  Kindle forum
Participants:  61
Total posts:  89
Initial post:  Dec 20, 2011
Latest post:  Jul 10, 2014

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