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Customer Discussions > Kindle forum

kindle wont update

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Showing 1-7 of 7 posts in this discussion
Initial post: Jan 11, 2014 12:40:26 PM PST
tina says:
I have a Kindle Fire with system version 6.3.2. My neighbors has system version 10.4.6. I tried to upgrade to this version. I dowloaded it by usb and the upgrade my kindle button came up. I tapped it and it says it is upgrading then restarts and then I get an error saying the upgrade failed. Can anyone help? How do I get it to upgrade?

Posted on Jan 11, 2014 12:42:52 PM PST
Grimwinder says:
Which Kindle Fire do you have?

In reply to an earlier post on Jan 11, 2014 12:45:48 PM PST
CBRetriever says:
if you're running 6.3.2 you have a 1st Generation Kindle Fire and that is the latest update for your model - 10.4.6 is for the Kindle Fire 2nd Generation

In reply to an earlier post on Jan 11, 2014 9:45:53 PM PST
tina says:
So I can't update it at all. Isthat what your saying.

In reply to an earlier post on Jan 11, 2014 9:47:09 PM PST
tina says:
1st generation

In reply to an earlier post on Jan 11, 2014 10:06:41 PM PST
CBRetriever says:
yes, until Amazon releases another update for yours

In reply to an earlier post on Jan 11, 2014 10:21:02 PM PST
Artist says:
You can only download updates for you device that begin with the same first number. It that way for all Kindles. In your case, the update has to begin with a 6.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  7
Initial post:  Jan 11, 2014
Latest post:  Jan 11, 2014

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