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Customer Discussions > Kindle forum

Computer recognize Kindle 3 as "SE Blank RINGO"


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Showing 1-25 of 47 posts in this discussion
Initial post: Apr 8, 2011 2:51:21 PM PDT
Yevgeniy says:
Today I received a parcel with Kindle 3 (for replace).
In the post office I opened the box and tried turn on it - green led once blinked on the switch.
I wait when the device is turned on, but noticed the on the screen note about critical battery discharge.
At home I put the Kindle on the charge. Yellow led is light on.
About an one hour later, I noticed that the screen content changes - appeared on the screen manual (2nd edition). The top row shows the presence of 3G communications and the fact that the battery is charged (or at charging), but the led is still yellow...
I wanted to browse the user manual, but none buttons does not work.
Computer recognize this is Kindle 3 as "SE Blank RINGO"...
The process of charge don't complete even after 3 hours from begin...

I try restart device by slide and release the power button (30, 60, 90 seconds) - does nothing.

Tell me please what to do in this case?
========================================
The problem is not in charging (with the previos Kindle this charger even at full discharge work excelent), but the fact that the Kindle is not restarted through "slide and release"! (15, 30, 60, 90 sec). Green LED not lighted - NEVER. And the Kindle recognized by the computer as "SE Blank RINGO" (Internet search give that result: the device "SE Blank ringo" is the processor of freescale.com in service mode. It could be caused by damage to the data flash memory)

If you can not do anything to advise on addressing this issue, then this book will also have to change? Or could be if possible you can give my tools to rewrite software through the "SE Blank RINGO"?

Posted on Apr 8, 2011 3:20:22 PM PDT
Sorry if this is a dumb question but are you sure that you have a Kindle 3? If so, was it new? The reasons that I ask are that (a) the Kindle user manual is now in its fifth edition (I think) and (b) if it's a Kindle 1, you could be seeing the memory card, not the device itself (K1 has a thumbwheel to navigate and a silver strip up the side of the screen).

Posted on Apr 8, 2011 3:30:45 PM PDT
Yevgeniy says:
It's new Kindle3 come to my, for replace other Kindle3 which screen is broken
This is screenshot of my Kindle after one hour of first charging:
http://my-reviews.narod.ru/Kindle/CIMG0015_DeadAfterFirstCharge.JPG

Sorry for my bad English.

Posted on Apr 8, 2011 3:49:43 PM PDT
When my Kindle was brand new the first charge took 6 hours. Also, my K3 manual just updated to version 2 about a month ago. I do know that you should never try to restart a K3 while it is plugged in. I don't know about the "Ringo" thing. I'm sure someone more knowledgable will be able to help you soon or call Kindle customer service. It's still business hours in Seattle. Good luck!

In reply to an earlier post on Apr 8, 2011 4:04:25 PM PDT
Beth Sexton says:
Yevgeniy, I noticed on your profile you have an image of a K3 with the back cover removed. Is this the same Kindle?

The image that you linked to in your post at 3:30 shows the Kindle does not have the charger attached but it has the lightening bolt across the battery icon like it is still charging.

Like Pineapple suggested, I think you should leave it on the charger overnight and see if it is working tomorrow.

(Your English is fine, much better than my Russian.) B-)

In reply to an earlier post on Apr 8, 2011 4:09:16 PM PDT
Yevgeniy says:
> I don't know about the "Ringo" thing.

It's here (This application note describes the different booting options
available for the i.MX35 processor): http://cache.freescale.com/files/dsp/doc/app_note/AN3996.pdf

> When my Kindle was brand new the first charge took 6 hours.

At what current? 500 mA? My previos Kindle3 always charged from 1000 mA charger less that 3 hours, even if full discharged.

In reply to an earlier post on Apr 8, 2011 4:18:25 PM PDT
Yevgeniy says:
Yevgeniy, I noticed on your profile you have an image of a K3 with the back cover removed. Is this the same Kindle?

No - it's photo of other K3, which created before I buy my first Kindle.

Posted on Apr 8, 2011 4:41:54 PM PDT
Bufo Calvin says:
Yevgeniy, I'm sorry to hear that.

This is the first time I'm hearing about "SE blank RINGO" but a bit of research suggests it may have something to do with the battery.

I agree with other people hear. Plug it into the wall overnight. Preferably, it would be the wall...otherwise, you could use a USB jack you know charged your broken Kindle.

The next day, try this:

Unplug it from any power source (wall or USB).

Hold the power switch to your right as you face the screen for twenty seconds, then release.

Let it restart on its own.

If that doesn't work, definitely contact Kindle Customer Service.

I'm assuming it came from Amazon.com? Clearly, you know how to contact them, since you got a replacement before. :)

http://www.amazon.com/kindlesupport

(Amazon page relevant to the discussion)

Bufo Calvin
Amazon Author Central page:
http://www.amazon.com/-/e/B002E0NBIW

In reply to an earlier post on Apr 8, 2011 4:56:50 PM PDT
Yevgeniy says:
> This is the first time I'm hearing about "SE blank RINGO" but a bit of research suggests it may have something to do with the battery.

Same story translated from russian:
http://translate.google.ru/translate?u=http%3A%2F%2Fwww.the-ebook.org%2Fforum%2Fviewtopic.php%3Ft%3D16884&sl=ru&tl=en&hl=&ie=UTF-8

There's the same problem appeared just after the first charge.
Maybe it's because of low battery at the very first turn, before charging.

In reply to an earlier post on Apr 8, 2011 5:04:19 PM PDT
Bufo Calvin says:
Possible. I also found it in reference to a Kobo.

The other thing to consider is that temperature can affect a battery. Could the battery have been exposed to very cold or very hot temperatures getting to you, do you know?

Here are the ranges for the Kindle 3:

Operating temperature - 32°F to 95°F (0°C to 35°C).
Storage temperature - 14°F to 113°F (-10°C to 45°C).

Bufo Calvin
Amazon Author Central page:
http://www.amazon.com/-/e/B002E0NBIW

In reply to an earlier post on Apr 8, 2011 11:50:20 PM PDT
Yevgeniy says:
At the receive temperature of outside home is +7°C, inside home +20°C
Temperature at first charging don't exit from normal conditions (Kindle not hot) - I'll check it every 15 minutes.

In reply to an earlier post on Apr 9, 2011 12:27:37 AM PDT
Yevgeniy says:
> The next day, try this:

Yes, I try it:

1. Kindle in charging still for 9 hours. Then discovered that none of the LEDs do not light (yellow, too, turned off).
2. Unplug it from power source (wall).
3. Hold the power switch to your right as you face the screen for twenty seconds, then release.

Result: NO restart, and not any activity of LEDs.

In reply to an earlier post on Apr 9, 2011 2:28:19 AM PDT
A. says:
Sounds like it's time to contact Kindle customer service and have them send you another replacement, then.

Posted on Jun 4, 2011 5:09:34 AM PDT
Lizzy Liston says:
I am having a loy of trouble with my kindle 3 freezing. My kindle keep try to find a driver to update SE blank RINGO. I had no idea what this was and this is the only post i could find that mentions it i would be glad if someone could explain what it is and why my computer can't find the driver

Posted on Jul 5, 2011 10:50:52 PM PDT
I am in Lagos, Nigeria and I'm having the same problem with my Kindle 3. It permanently has the Kindle Homepage on its screen and there are absolutely no LED activities no matter how long I charge it via the wall - and I've charged it for a whole day at some point. It's been like that for the past six weeks and the funny thing is you can't get it budge no matter what you plug it into or what you press on the device. It's just static. Period.
Bought the Kindle last November through a friend of mine in Atlanta and was in love with it until this. Don't have any clue what to do. Any smart idea out there?

Posted on Jul 6, 2011 8:06:44 AM PDT
did they send you a brand new kindle or a refurbished version?

In reply to an earlier post on Jul 6, 2011 9:07:56 AM PDT
Nope. I believe the Kindle was brand new when I bought it - it looked new and even smelled new. I have not returned it and believe it will be quite prohibitive for me to send it back NOW.
I just hope I can get it fixed with the help of the forum.
Can you help?

In reply to an earlier post on Jul 6, 2011 9:30:10 AM PDT
You have a 1-year warranty on the Kindle, which means if it's a K3, it's still under warranty. You should definitely contact Kindle CS - not regular Amazon CS - during business hours in Seattle (Washington state, US). More likely than not, they will overnight you a replacement and include a prepaid return label for the broken Kindle. Don't hesitate to call because you think it will end up 'costing' you - it's far and away your best bet to get the problem addressed with a minimum of fuss.

In reply to an earlier post on Jul 6, 2011 10:27:10 AM PDT
I think I will take that option and see what comes off it.
Thanks a bunch.

Posted on Jul 28, 2011 8:20:57 PM PDT
I have the same problem. I received a replacement of my Kindle because my first kindle was broken down, I found the same two situations above: 1) The green light never came and 2)I received the "SE blank RINGO" message in my computer, it was not recognized.

Im starting to think that they sent me a second hand kindle instead a new brand one :-S

In reply to an earlier post on Aug 19, 2011 7:28:03 PM PDT
I too believe I am being sent second hand Kindles after my first one broke; and all the subsequent Kindles have broken when tiny flaws I initially noticed in them became more serious; the problem described in this thread is the most recent problem but I have also suffered from at least two other kindles locking up.

Posted on Dec 21, 2011 7:48:50 PM PST
Jennifer says:
i had the same problem and the only thing you can dod is speak to them and get a replacement, nothing else will work

Posted on Jan 24, 2012 1:45:41 AM PST
Bm Doherty says:
Hi All,
I am having trouble with my kindlle which is just one year old and I am getting that ringo message too. Never had a problem before; have been busy and traveling for work so not had a chance to charge it for a few weeks; I only have a computer usb charge so have to use computer.


I'm going to have a go at the option where you refcharge over noght and then hold the restart button to the right for 20 seconds

regards

Frances

Posted on Jan 24, 2012 2:07:55 AM PST
Last edited by the author on Jan 24, 2012 1:04:21 PM PST
Bm Doherty says:
My knidle is now recognising what it is - only been charing for about 90 mins; it went through a kindle 'front page' progression & is now showing the rechargeing icon. I am hopeful all will be well in the morning!
regards

Frances

Well 8 or so hours later I have no response beyoung the usb drive battery chaging cover page!!!!!

Posted on Feb 20, 2012 2:48:49 PM PST
Last edited by the author on Feb 20, 2012 2:49:12 PM PST
Nemo says:
Today I received the SE Blank RINGO message when I plugged in my Kindle 3G. I had not used the Kindle in 2 weeks. My Kindle is currently locked and I have reset the Kindle a number of times and it will wait about 5 minutes then do a restart, then freeze on the main screen showing my books. Is there a fix for this?
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Discussion in:  Kindle forum
Participants:  35
Total posts:  47
Initial post:  Apr 8, 2011
Latest post:  Apr 16, 2016

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