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Cracked screen

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Showing 1-15 of 15 posts in this discussion
Initial post: May 17, 2014 6:15:03 AM PDT
P. Callahan says:
Anyone know where to got to repair cracked screen. I can't get anything to work with it like this. I'm still paying for it too.

In reply to an earlier post on May 17, 2014 7:16:33 AM PDT
Which device has a cracked screen?

Posted on May 17, 2014 7:35:11 AM PDT
janice399 says:
My screen cracked too. No repair for a HD 8.9 fire. Gorrilla glass did not live up to expectations. My kindle never went anywhere or dod anything but play with me and still one morning there is a faint crack across the screen that can only be seen when it is off. Still works fine though.

In reply to an earlier post on May 17, 2014 7:37:27 AM PDT
Jazzy_Jeff says:
Yeah right. It just cracked on its own....

In reply to an earlier post on May 17, 2014 7:47:32 AM PDT
P. Callahan says:
Mine is the new HDX 8.9"

In reply to an earlier post on May 17, 2014 8:13:04 AM PDT
Where I live, there are a number of sources to get almost any screen replaced for a reasonable price. Just Google replacement screens and your zip code.

You can do the replacement yourself if you are willing, but the screen will generally ship from China.

Have you spoken to CS? While they will not replace the device, they will usually offer you a replacement at a reasonable price.

Just a suggestion. I purchase extended warranties from Square Trade for any device I am not willing to replace after one year, or items that could become useless after any kind of accident. I have been doing this for years, and the only item that needed replacement was a gen 1 KF that was on the last week of the extended warranty period. Square Trade replaced it with a brand new gen 2 KF and it was at the house in 3 days time.

Posted on May 17, 2014 8:43:34 AM PDT
Last edited by the author on May 17, 2014 8:44:53 AM PDT
Kindle screens are fairly durable but aren't impervious to damage by being dropped, or due to pressure or torsion from being carried in a backpack or purse, or to scratching. Backpacks and purses seem to be particularly prone to cause screen damage so if you have to use one, pack your kindle very carefully where it won't be crammed against books or other objects.

I've owned over a dozen Kindle e-readers, Fires, and Android tablets. I learned very quickly to be careful with mine and to always keep them in a protective case. My first Kindle didn't have a case and was knocked off a table onto a tile floor and developed a frozen screen. Since that time I've always used a case with all of mine and have never had another problem.

I don't buy the expensive Amazon cases or other name brands in the Kindle store. There are many inexpensive, highly-rated cases listed in the electronics department. They're not found in the Kindle store. I seldom pay over $10 to $12 and have had success with all of them.

Among the brands I recommend are Moko, Poetic, Acase, Omoton and Fintie but there are many more to choose from and others may be as good or better but I haven't used them so can't make recommendations.

Posted on May 17, 2014 9:39:40 AM PDT
janice399 says:
My 8.9 inch hd fire is in a protective cover that amazon sells. That is correct nothing happened to the device to cause the almost invisible crack that runs corner to corner. I am truly puzzled as to why it appeared.

Posted on May 17, 2014 9:53:44 AM PDT
I'd call customer service and see what they say about replacing it, perhaps for free if still under warranty, or at least a discount. Years ago, when my first Kindle was dropped and developed a frozen screen they replaced it under warranty even though I explained it had fallen off a table. I'm not sure of their current policy.

There are do it yourself replacement parts and full service repairs available but I'm not sure they're worth it. You can find info with a Google search.

Posted on May 17, 2014 10:10:01 AM PDT
janice399 says:
Until it stops working I am not going to replace it. The crack can only be seen when it is off and the glass is smooth not disrupted.

Posted on May 17, 2014 10:48:20 AM PDT
Charlie Fox says:
but if you put off speaking to customer service, you may miss the window of them possibly being willing to replace it for free...why not call?

Posted on May 17, 2014 11:07:30 AM PDT
P. Callahan says:
Thanks everyone I did call them and they are replacing it. But with a refurbished one. I guess I can't complain cause at first they said no it was out of warranty. But because I got it on installment plan they will. So thanks everyone. I will for now on keep it in case and away from my grandkids.

In reply to an earlier post on May 17, 2014 11:38:18 AM PDT
P. Callahan, Certified Refurbished Kindle anything is IMO as good as new. They have had all of the issues dealt with, and come with the same warranty as a new one. I think you will be very happy with it.

In reply to an earlier post on May 17, 2014 11:44:00 AM PDT
It is pretty much SOP as far as refurbished items being used for warranty replacements. Not just with Kindles, but with many things.

In reply to an earlier post on May 17, 2014 11:45:01 AM PDT
Jazzy_Jeff says:
Replacements are always refurbished but they are just like new.
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Discussion in:  Kindle forum
Participants:  7
Total posts:  15
Initial post:  May 17, 2014
Latest post:  May 17, 2014

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