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Customer Discussions > Kindle forum

BEWARE - Amazon is RETROACTIVELY changing book purchases to subscriptions


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Showing 1-25 of 61 posts in this discussion
Initial post: Jul 4, 2013 9:53:23 AM PDT
Last edited by the author on Jul 4, 2013 2:13:22 PM PDT
Beware everyone. I have a large Kindle book library and had cause to check an old order. I find that 2 of the Kindle books that I _purchased_ outright (not rented) are now listed as SUBSCRIPTION for 1 year. And guess what? The invoices are links - and are changed. Their emails confirming the orders are links - and are changed. There is no way I can document the original purchase was not a subscription for those items. Of course, having seen this, I promptly made screen shots of all of my other orders, so now I can document those. But this is a major piece of dishonesty. The emails confirming orders did not use to be links, so it would seem this was quite deliberate. --- edited to add please see my last post - possibly this is a misunderstanding and they are not deleting the content after a year. Hope so. Thanks to Dog Lover for giving me the idea to ask about this.

Posted on Jul 4, 2013 9:58:23 AM PDT
A. Sisk says:
Can I ask where you saw they were listed as a subscription?

Also, instead of assuming, have you tried to contact Amazon to ask them about it? (I'm not saying you are wrong....but perhaps assuming wrongdoing isn't the way to go.) Although, today wouldn't be the best day to be contacting CS.

Posted on Jul 4, 2013 10:02:22 AM PDT
Can you share the titles?

Posted on Jul 4, 2013 10:33:02 AM PDT
Huh?

In reply to an earlier post on Jul 4, 2013 10:50:06 AM PDT
Sarida says:
Okay, what did Customer Service say when you called them and presented that information to them?

In reply to an earlier post on Jul 4, 2013 12:13:08 PM PDT
after about 22 minutes of their rep checking things, it came down to "do you have a screen shot to prove it?" when I answered no, she cheerfully said, "all you have is a one-year subscription"!

In reply to an earlier post on Jul 4, 2013 12:15:36 PM PDT
contacted them at much length. Today was fine btw.

When I went to My Digital Orders, Manage My Kindle, and the link in the original email that says "we confirm you purchased....." all are live links and all now say instead Title, "SPEC ... Title ... one-year subscription" . Also in My Kindle the title is changed to SPEC...Title....subscription.

Posted on Jul 4, 2013 12:17:54 PM PDT
Huh?

In reply to an earlier post on Jul 4, 2013 12:18:06 PM PDT
sure. They were expensive.

Arthritis in Black and White
Arthritis in Black and White

Cardiac Surgery Operational Techniques, Doty
Cardiac Surgery: Operative and Evolving Technique

In reply to an earlier post on Jul 4, 2013 12:21:57 PM PDT
I see what you mean, now.

In reply to an earlier post on Jul 4, 2013 12:31:14 PM PDT
Last edited by the author on Jul 4, 2013 12:35:51 PM PDT
Dog Lover says:
If the link in the MYK itself is no longer active, that means that what you DID order is no longer available for new purchase. Does the link via your MYK for "Order Details" show a live link to the book you ordered.

I, frankly, don't see how the email confirmation you had already received could be "changed." I'm not understanding what you are trying to say here.

The title you listed shows that you purchased a 12-month subscription. Does this mean that the "old order" gave you more than you had thought or what? I don't think (based only on the product information found on those linked pages) that you are obligated for any future publications without agreeing to pay for them.

Does the file on your device represent what you bought? In other words, regardless of how changed these items now appear to be labeled on the catalog, are you missing anything? Are you worried that the word "subscription" is an obligation for future payments?

DL

In reply to an earlier post on Jul 4, 2013 12:36:11 PM PDT
Just Peachy says:
An email you received in the past has changed?

In reply to an earlier post on Jul 4, 2013 12:40:25 PM PDT
the email was , we confirm you purchased......... title.... price etc.
The "title" in the email is a link.
That link now has a new target - the item is changed to a 1-yr subscription.

Posted on Jul 4, 2013 12:44:46 PM PDT
Dog Lover says:
Although it is never expressly stated in the Product Description, that "subscription" thing may refer to the embedded button to "expert.com" allowing access to online editions which are, supposedly, updated regularly.

This is pure speculation on my part.

DL

In reply to an earlier post on Jul 4, 2013 12:45:16 PM PDT
Last edited by the author on Jul 4, 2013 12:46:48 PM PDT
Just Peachy says:
My advice is to contact customer service tomorrow when you are more likely to get someone stateside. Ask them what does it mean by 1-year subscription.

ETA or contact the publisher for clarification

In reply to an earlier post on Jul 4, 2013 12:45:43 PM PDT
Just Peachy says:
I agree with you.

In reply to an earlier post on Jul 4, 2013 12:47:55 PM PDT
Dog Lover says:
The wording of the title on the email, though, is not the same as on the page to which it is linked, right? The content of the book hasn't changed, right?

Still trying to understand the issue.

DL

In reply to an earlier post on Jul 4, 2013 12:49:29 PM PDT
My content, at this moment, is fine.

The email confirmation is (slightly redacted for privacy) here -
-----------
purchase March 2013
Order Confirmation
Order #-- LIVE LINK


Thank you for shopping with us. All Kindle content, including books and Kindle active content, that you've purchased from the Kindle Store is stored in your Kindle library on Amazon.com.

View and manage your books from your Kindle library.


Order Details
Order# LIVE LINK to order number
Placed on Saturday, March 30, 2013
* Operative Cardiac Surgery, Fifth edition (Medicine) (live link to title which is now changed when you click on it to say Subscription)
Kindle Edition
Sold by Amazon Digital Services, Inc.
Review this item
$75.39

Item Subtotal: $75.39
Tax Collected: $0.00
Order Total: $75.39



--------------
purchase June 2012
second book- older purchase - - note that they changed the email style in between -
Order Information:
Order Grand Total: $73.53


Earn 3% rewards on your Amazon.com orders with the Amazon Visa Card. Learn More

Order Summary:
Details:
Order #: this was a live link
Subtotal of items: $73.53
------
Total before tax: $73.53
Tax Collected: $0.00
------
Total for this Order: $73.53

We have auto delivered the following item to your Kindle or other device. You can view more information about this order by clicking on the Manage Your Kindle page at
Arthritis in Black and White [Kindle Edition] --- in the original email that is a live link - $73.53
Sold By: Amazon Digital Services, Inc.

In reply to an earlier post on Jul 4, 2013 12:50:27 PM PDT
wish it did, but the new titles clearly say I only have a one-year subscription to the KINDLE content, and that is what I heard from Amazon customer service today.

In reply to an earlier post on Jul 4, 2013 12:50:53 PM PDT
Last edited by the author on Jul 4, 2013 1:04:07 PM PDT
they were stateside today, judging by the minimally accented reasonably grammatical English

(oops - they're in the Philippines. But communication was fine.)

In reply to an earlier post on Jul 4, 2013 12:51:27 PM PDT
Content is the same.
Issue is that I can now expect the content to come off my Kindle after the one-year subscription time.

In reply to an earlier post on Jul 4, 2013 12:53:28 PM PDT
hi Dog Lover, yes, I originally purchased outright the Kindle content. Not a temporary right to access the content, a permanent right to access the content.

In reply to an earlier post on Jul 4, 2013 12:53:33 PM PDT
Dog Lover says:
I'm thinkin' that they have simply changed the labeling of the title on the catalog to reflect a subscription to the online support material. Do you remember if that "button" was there when you first purchased the books?

As long as you have what you ordered (content-wise) and are not being charged for anything "subscribed" in the future without giving permission for associated future items, I really don't think you have anything to worry about.

Really interested to know if you ever get something "official" in the way of an answer though.

DL

Posted on Jul 4, 2013 12:56:14 PM PDT
A. Sisk says:
This doesnt prove that anything changed, however. Nor does it mean your ability to read the book will expire. These being medial books, however, I have no idea how that may affect things.

Perhaps that means that you are entitled to updates for a full year? THAT'S what I would ask about: what does it mean to have a subsription to a book. (I've never seen such a thing before.)

In reply to an earlier post on Jul 4, 2013 12:59:50 PM PDT
Dog Lover says:
I really do not believe that this implies a "temporary" right to what you have already purchased. It is certainly never addressed in the product description and there is no Amazon "What's this" type link associated with it either which they usually do for any kind of special restrictions on an item.

It looks to me as if the title has been changed just to ensure that purchasers know that "future" ammendments (i.e. beyond 12 months past purchase) are not included.

Best of luck in figuring it out.

DL
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Discussion in:  Kindle forum
Participants:  24
Total posts:  61
Initial post:  Jul 4, 2013
Latest post:  Jul 5, 2013

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