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Customer Discussions > Kindle forum

Kindle Fire HD not charging


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Showing 1-25 of 100 posts in this discussion
Initial post: Dec 26, 2012 10:23:15 AM PST
My son received a new Kindle Fire HD for Christmas. For some reason it will not charge with the Amazon charger that came with it. We have tried plugging it into a different socket and it still will not work. We have shut it all the way down and tried to power it back on but the battery is so low it will not power back on. We have used another usb but that didn't work either. Does anyone know what we can do to get it to charge??

In reply to an earlier post on Dec 27, 2012 5:14:16 PM PST
I am having the same issue with our new kindle.

Posted on Dec 28, 2012 10:48:16 AM PST
T. Herman says:
same issue

In reply to an earlier post on Dec 28, 2012 10:53:23 AM PST
Do you have a cell phone charger that plugs into the wall? (must have the same micro usb port) if so, try that, or order the fast charger.

Posted on Dec 28, 2012 11:17:35 AM PST
momof3teens says:
OK, I was having the same issue using the fast charge plug, that I paid extra for with my Kindle Fire HD. Just switched from the quick charge to a plug that came with my LG cell phone and now it IS charging. Come on Amazon, I paid extra and it doesn't work?

In reply to an earlier post on Dec 28, 2012 11:19:51 AM PST
Contact Customer Support and request a replacement charger. Yours might be a dud; it happens. :)

Posted on Dec 28, 2012 11:32:57 AM PST
Last edited by the author on Dec 28, 2012 11:38:32 AM PST
dukgrl says:
is this where you do a "hard reset"?

sorry i don't remember exactly how to do that, but i found it once in kindle support. battery issues

i am having the same problem with KFHD8.9 and using the quick charger.

sounds like a trend..

In reply to an earlier post on Dec 28, 2012 11:37:30 AM PST
Last edited by the author on Dec 28, 2012 11:46:41 AM PST
dukgrl,

A 'hard reset' (reboot, some people call it) is a good thing to remember how to do. It clears up many glitches, just like restarting Windows does on a PC or laptop.

Unplug the charger cord from the Kindle.
Hold the on button for 30 seconds. (time or count it) Let go.
Now turn on normally (just a quick press)
Let it reboot; it takes a minute or two.

Not saying this will help with charging, but it can't hurt, and it clears up a lot of issues.

Posted on Dec 28, 2012 11:40:07 AM PST
Last edited by the author on Dec 28, 2012 11:41:13 AM PST
dukgrl says:
i will try it.

when it happened before it was with a kindle reader that wasn't charging. same problem now so probably same solution

In reply to an earlier post on Dec 28, 2012 11:43:56 AM PST
Well, I hope it works for you. I have the Kindle Fire 1st Generation, and sometimes, if my charging light doesn't come on, I'll do the "hard reset" and it always works. Good luck.

OH.. it is a good idea, too, before doing the "hard reset" to unplug from the charging cord. Replug in after the Kindle does its thing and reboots.

(I'll edit my post above, too)

Posted on Dec 28, 2012 11:54:41 AM PST
Last edited by the author on Dec 28, 2012 12:01:37 PM PST
dukgrl says:
ok that worked.

i don't know how to put the link up, but the directions for this are at kindle support - troubleshooting kfhd8.9 - battery issues - battery not charging.

thanks :)

Posted on Feb 5, 2013 12:10:29 PM PST
Jess says:
I am having the same problem !

In reply to an earlier post on Feb 5, 2013 12:20:25 PM PST
MikeJW says:
Well then, you're in the right place. The suggestions have already been posted, and dukgrl tells you where to find additional information.

Posted on Feb 13, 2013 12:31:08 PM PST
Annie says:
same issue here - ordered another one, all the chargers work, except two fast chargers do not ? Help?

Posted on Feb 15, 2013 8:16:22 PM PST
Same here using myy cell charger

Posted on Feb 22, 2013 11:31:57 AM PST
N. Fraass says:
This seems to be a major issue with the device. I have the same issue if mine runs out of juice, it will not charge. I always have to do a hard reboot (hold power button for 30 secs, release, then wait about 10 secs and press the power button on). I find this pretty ridiculous really and should be looked at by the designers. It is clearly a flaw You shouldn't have to go through the reboot process to get the device to charge.

Posted on Feb 22, 2013 12:25:20 PM PST
pandora256 says:
I have a Kindle Fire (not HD) that is about a year old and I am having problems with charging as well. I have rebooted and tried different cords and converters. I've come to believe that all USB micro cables are not the same--I've put a couple aside that don't seem to work. Also, I've just read that the wall charger must be adequate (2.1 Amps)--If not, it can even start a fire.

Now I've sent for an Amazonbasics cable and converter and hope they work. A rapid charger would be the next thing I'd try, but I see not all of you have had luck with that--so if the new cable and converter have problems I'll contact support. Happy I saw the topic!

Posted on Feb 26, 2013 4:53:17 PM PST
_ says:
Why doesn't a proper charger come with the device! Ridiculous.

In reply to an earlier post on Mar 1, 2013 2:08:22 PM PST
rater23 says:
Sorry to say this just happened to my kindle HD...glad these postings were here!!!!!! Poor operating system design if you have to do this to charge it...I thought at first I messed up the plug in but could not figure out how that would have happened...

Posted on Mar 20, 2013 9:48:07 PM PDT
I had to do a hard reset as well. I thought it wasn't charging but after the hard reset it turned on normally and it was 100% charged.

In reply to an earlier post on Mar 26, 2013 5:07:16 AM PDT
I am having similar problem were the unit charges only at certain times, I did buy the charger and cable from Amazon and I get the same issue, what its really bad is that the charger/cable from Amazon will not work on my blackberry, it says that the charge is to low for charging blackberry, I wonder if Amazon sold both the unit and charger that are defective

Posted on Mar 26, 2013 4:55:30 PM PDT
Rick Pollock says:
same charging issue for me as well....hard boot fixed it for now

Posted on Apr 2, 2013 10:26:50 AM PDT
I had the same problem with my new fire hd. At first it would only charge with some cables, and never the one it came with. It got progressivly worse and finally nothing would charge it. Amazon replaced it with no hassle, just return the dead one.

Posted on Apr 13, 2013 7:59:36 AM PDT
Craws says:
I am new to the high tech scene so bare with me.My new kindle fire hd had the same problem.I have a Samsung flip phone with a charger that works.you can check on the progress of the charge by turning on the device,unlock,slide down from top of screen,top right corner tap more,tap device.An orange bar will tell you the percent of charge left.If you do this before you charge then check an hour later you will know if it is charging and how long it will take.Make sure to power down.oops should have said click not tap

In reply to an earlier post on Apr 13, 2013 8:04:21 AM PDT
I am having the same problem.
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Discussion in:  Kindle forum
Participants:  83
Total posts:  100
Initial post:  Dec 26, 2012
Latest post:  Mar 4, 2016

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