Customer Discussions > Kindle forum

Amazon put my account on hold, Help please


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Showing 1-14 of 14 posts in this discussion
Initial post: Jul 8, 2014 4:54:35 PM PDT
Last edited by the author on Jul 8, 2014 6:57:33 PM PDT
Zazu says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 8, 2014 5:01:24 PM PDT
No one here can help you.

In reply to an earlier post on Jul 8, 2014 5:06:53 PM PDT
flipoid says:
You need to talk with Amazon. Not only does this have nothing to do with Kindles, but there's also no one in any of the customer forums can help you. Perhaps someone in the Help forum could, but talking with Amazon CS directly would be most beneficial, I'd think.

In reply to an earlier post on Jul 8, 2014 6:49:57 PM PDT
Last edited by the author on Jul 8, 2014 6:50:33 PM PDT
A. Dietz says:
Zazu said: I finally reached my goal today and when I came back from the bathroom.. My account was on hold.

This is WAY too much information. Just sayin'.

In reply to an earlier post on Jul 8, 2014 6:58:23 PM PDT
Zazu says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 8, 2014 7:11:20 PM PDT
flipoid says:
Then you have to contact Amazon's customer service! No one in this forum has the capability to help you.

Posted on Jul 8, 2014 10:08:08 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 8, 2014 11:33:12 PM PDT
Last edited by the author on Jul 8, 2014 11:36:15 PM PDT
GDabney says:
Zazu, you should call Amazon Customer Service @ 1-866-216-1072..........1-866-321-8851 is the number you use for issues related to a Kindle

Posted on Jul 9, 2014 3:29:15 AM PDT
A Customer says:
"I did NOT use a credit card because I am extremely cautions with online shopping..."

This is an irrational fear.

First, by law, you are only liable for a very small amount in case your credit card information is stolen and you notify your bank. Most banks will let you set alarms (text messages to your phone) when *any* purchase is made online giving you early warning of fraud. Moreover, banks also have their fraud departments that will invalidate a card when they see an unusual spending pattern. And they err on the side of caution most of the time.

Second, few banks will also let you generate virtual account numbers that are valid only once and only up to a set amount.

OTOH, you start dabbling in cash for large purchases, all sorts of red flags go up since it obviously appears (may not be true in your case) that you are trying to hide the source of the funds by carefully avoiding a paper trail.

In reply to an earlier post on Jul 9, 2014 3:48:30 AM PDT
CatChat says:
"I have been saving and buying Amazon Gift Codes every day"

just guessing, but that might be the problem right there for the investigation.
depending on where/how you are buying the codes (instead of saving your money and buying one gift card), then any one of those codes could be stolen and/or already used by someone else.
getting a refund will depend of whether those codes are really valid or not.
but, as it's already been said, this is something only customer service can help you with.
when contacting customer service, it's better to use one of the Contact Us buttons or links instead of the posted phone numbers, so that all of your info is already there when they call you (which is within seconds) and you are also connected to the correct department from the start of the call.
use this Contact Us link.
https://www.amazon.com/gp/help/customer/contact-us/ref=?ie=UTF8&nodeId=

In reply to an earlier post on Jul 9, 2014 5:10:41 AM PDT
I'm trying to puzzle out why you posted this on a Kindle forum.

In reply to an earlier post on Jul 9, 2014 6:11:09 AM PDT
If you are trying to make a single large purchase using nothing but gift cards I can see a retailer holding the purchase and account in order to investigate to see if any of the gift cards were stolen. You may need to prove ownership of the gift cards.

In reply to an earlier post on Jul 9, 2014 6:12:57 AM PDT
Sarida says:
I've come to the conclusion that we are smarter than the other forums....

So people come here first.

<snicker>

In reply to an earlier post on Jul 9, 2014 6:50:47 AM PDT
I'll go with that.

*snort*
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Discussion in:  Kindle forum
Participants:  12
Total posts:  14
Initial post:  Jul 8, 2014
Latest post:  Jul 9, 2014

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