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Customer Discussions > Kindle forum

Kindle fire won't charge

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Showing 1-25 of 115 posts in this discussion
Initial post: Jul 26, 2012 11:16:41 AM PDT
seven month old kindle fire will no longer charge. i purchased a new charger.

In reply to an earlier post on Jul 26, 2012 11:20:24 AM PDT
Last edited by the author on Jul 26, 2012 11:21:55 AM PDT
JannE says:
same problem here only I cannot open it up at all. says battery too low. mine is only 5 months old.
The 30second thing didn't work.

In reply to an earlier post on Jul 26, 2012 11:49:16 AM PDT
Did the new charger work? I have a 3 month old one that has the same problem, and want to know whether it's worth buying a new charger to see if it's the FIRE or the charger.

In reply to an earlier post on Jul 26, 2012 6:22:44 PM PDT
JannE says:
If you can't do anything and you keep getting that screen with the huge battery with red end and it says something like you can't open because the battery is too low and every thing you try does not work, it is dead. Call customer support. And never, ever let the battery get past the second bar from the bottom my case, the charger that came with my Fire was faulty.

Posted on Jul 27, 2012 11:29:31 AM PDT
Peggysew says:
Kindle Fire, Full Color 7" Multi-touch Display, Wi-Fi

My Kindle Fire won't charge. It was a Christmas present 2011. Help!

In reply to an earlier post on Jul 27, 2012 11:54:07 AM PDT
JannE says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jul 27, 2012 11:25:54 PM PDT
j.jacobs says:
Mine wouldent charge and I called amazon. So they replaced it. Now ive had the replacement for 2 days and I'm having that problem again

Posted on Jul 28, 2012 7:12:43 AM PDT
S. Rumsey says:
My kindle seemed dead too and wouldn't charge trying multiple chargers. I then tried holding the power button in for 30 seconds and it shut down. It powered right back up normally after that and was actually completely charged. I guess somehow it had gotten hung up (locked up) while powering off and left the screen dark grey (looking like it was off but not..)?? Anyways, the 30 second trick worked for me!

In reply to an earlier post on Jul 28, 2012 7:35:42 AM PDT
JannE says:
You cannot let the battery get down to the last bar or there will be problems. I get my replacement today or Monday. The problem with mine was the charger. I went to charge my Fire overnight, it gave me the green light so I figured it was going to work and didn't wait for the orange light. Instead of charging my Fire drained so it couldn't be charged or opened or anything.

Posted on Jul 28, 2012 8:25:56 AM PDT
I charged it overnight and still didn't get the green light. However, it didn't charge completely,about three quarters of the way. What is the issue with the battery that it does this. The first time I charged it, it took less than four hours. Now it takes longer.

In reply to an earlier post on Jul 28, 2012 9:23:15 AM PDT
JannE says:
It didn't charge it if you didn't get a green or orange light. Green first opens your Fire, orange light means it is charging, last green means it is charged. The problem is! not with the battery, but rather the charger (even the one that came with your Fire) OR the connection, either on the end of the charger or the female part on the Fire being corrupt. GET HOLD OF CUSTOMER SERVICE, HAVE THEM CALL YOU!

In reply to an earlier post on Jul 28, 2012 12:50:33 PM PDT
angie59 says:
No. I bought a new charger and it still doesn't work. :(

Posted on Jul 28, 2012 1:09:16 PM PDT
angie59 says:
For what ever reason my 7 month old Kindle Fire is having the very same issues with not charging as mentioned all in this thread. I called customer service and they were very fast at solving my problem by sending me a new device and I will be returning the old device. I'm going to be lost for a few days without my Kindle! I hope the replacement KindleFire has no problems like this in the future. I was disappointed . However, call customer service they were very nice and ready to back up and replace my device.

In reply to an earlier post on Jul 28, 2012 1:56:04 PM PDT
JannE says:
what? I didn't say to buy a new charger. The fact is, your Fire is DEAD! No charger of any type will save it. Call Kindle customer service or go to the customer service page, have them call you. Explain what happened, they will send you a new Fire. You will have to send your dead one plus the OLD charger back. Here. Go here:


Posted on Aug 6, 2012 11:56:21 AM PDT
2LT Mom says:
I have had this issue twice already! I received my first Kindle fire in December, and by February I was having the charging issue. I would plug the kindle into the wall and the orange indicator light would turn on. However, even after being charged over night, the device was still at 18 % charged. And everytime I would unplug the Kindle from the wall, the charge was rapidly decrease from 18 % to single digits. I called in February, and they sent me a brand new Kindle Fire. August and three days ago, it wouldn't charge again. So, they are sending me another Kindle Fire in the mail from Amazon. Not sure why the device is doing this. I have charged it from 7 % battery before and it would charge very it won't even turn on.

In reply to an earlier post on Aug 6, 2012 12:01:11 PM PDT
Margie R says:
I had the same problem a few weeks ago. I called Kindle Customer Service (got a very nice rep). He took my information and reset something on his end in my account. Told me to recharge. I was to call back if I had any more problems. Guess what no more problems.

Posted on Aug 6, 2012 12:01:12 PM PDT
L. Mcdonald says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Aug 23, 2012 6:19:40 PM PDT
ugh, 2 months and my kindle fire won't come on. I don't even get a low charge message

Posted on Aug 31, 2012 9:12:15 PM PDT
LM says:
Same here. Will not charge.. Kindle needs a battery pack for when you cannot charge the unit. Hear that Amaxon?

Posted on Aug 31, 2012 11:31:23 PM PDT
Last edited by the author on Aug 31, 2012 11:33:43 PM PDT
Ellen Ripley says:
The answer to all your questions regarding the Fire not charging & Prime membership & the charger is ALWAYS going to be CALL AMAZON CUSTOMER SERVICE. Your warranty covers you for 1 year. Amazon needs to know about these problems, in fact they want to know about them because they want you to be a happy customer who will purchase another Kindle and we need them to know about the problems so that the next generations of the Fires will always improve not just cosmetically but functionally.

Don't just wonder about the problem you're having and waste YOUR time trying to figure it out and posting here. Waste some of their time by contacting them so you can go on with enjoying your Kindle or whatever else you need to be doing.

In reply to an earlier post on Sep 3, 2012 9:38:42 AM PDT
CourtneyB says:
same here

Posted on Sep 3, 2012 11:09:46 AM PDT
JannE says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Sep 20, 2012 8:57:18 PM PDT
T. Mathews says:
Thanks for the tip. Solved my problem!

In reply to an earlier post on Sep 24, 2012 11:23:42 AM PDT
Last edited by the author on Sep 24, 2012 11:26:22 AM PDT
Ed Petruska says:
Pushing the power button for 30 seconds also worked for me.

Posted on Sep 24, 2012 6:24:29 PM PDT
Kynnedy says:
I charge mine with my Xbox with a USB and and the right charger end.
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Discussion in:  Kindle forum
Participants:  72
Total posts:  115
Initial post:  Jul 26, 2012
Latest post:  Jan 2, 2016

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