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Kindle paperwhite cannot connect to my home wifi!!


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Showing 1-25 of 538 posts in this discussion
Initial post: Oct 9, 2012 4:50:53 AM PDT
Y. Xu says:
I have multiple devices at home (laptops, phones and two kindle keyboard 3Gs) and they all connect to wifi fine. But my new paperwhite just won't connect!! I have spent 2 hours with Amazon customer service on the phone, even sent them the debug logs ( btw, despite the promise to respond in hours, they haven't got back to me after a week!). Exhausted, I asked Amazon to send me a new one, which arrived today and still refuse to connect...

Am I the only one here?

In reply to an earlier post on Oct 9, 2012 4:53:03 AM PDT
Jazzy_Jeff says:
Have you tried rebooting your router? Which router is it?

In reply to an earlier post on Oct 9, 2012 4:56:45 AM PDT
Y. Xu says:
Yes, I'm using a linksys router. Tried rebooting, no help...

In reply to an earlier post on Oct 9, 2012 4:58:53 AM PDT
Last edited by the author on Oct 9, 2012 5:00:04 AM PDT
Jazzy_Jeff says:
How many character password are you using for your wifi? Also are you broadcasting your SSID?

In reply to an earlier post on Oct 9, 2012 5:05:44 AM PDT
Y. Xu says:
Initially it's 21 characters. I tried changing it to 8, doesn't help. The only way to make it connect is to disable any password and broadcast ssid, which makes my wifi totally public. I tried to disable ssid broadcasting, and still keeps it password free, this time it says "you have connected to wifi, but cannot reach the Internet"...

In reply to an earlier post on Oct 9, 2012 5:08:37 AM PDT
Jazzy_Jeff says:
I know with my Kindle keyboard I had to leave the SSID broadcasting and the password needs to be at least 8 characters. I also have a Linksys router. I am also using WPA2 security. Which are you using?

Posted on Oct 9, 2012 5:12:19 AM PDT
Y. Xu says:
WPA2. My kindle keyboard has never given me any problem like this. Why is paperwhite giving me so much pain?

In reply to an earlier post on Oct 9, 2012 5:14:13 AM PDT
Jazzy_Jeff says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 9, 2012 5:16:41 AM PDT
Y. Xu says:
Thanks anyways, Jeff!

Posted on Oct 15, 2012 8:03:28 PM PDT
Valerie says:
Cannot connect to kindle paperwhite wireless. It was working fine, I took it away from the wi-if source for a couple hours. I came back home and could not connect to the wireless. What is SSID, I have no idea? My iPad, laptop all connect fine. What's the deal?

Posted on Oct 15, 2012 8:16:09 PM PDT
Mine had problems too. Everything else in the house (including three other Kindles) connect fine using the WPA generated password.

I finally had to use the WPS button method, which I'd never even heard of before (push the WPS button on the side of my router, and then select WPS connect on the Paperwhite).

Posted on Oct 17, 2012 3:05:33 PM PDT
Y. Xu says:
I have returned both PWs. It wasted too much of my time. And comparing the PW with the other 2 Kindle 3G Keyboards I have, the only improvement is the built-in LED light. But in trade for that,
1. they cut the audio chip (no text-to-speech or mp3 anymore),
2. they cut the memory in half (from 4GB to 2GB)
3. the device is heavier.
4. the touch screen is not responsive enough. I'd rather use the keyboard and the buttons.

I have purchased a hands free LED light for night reading and I'm pretty happy with it.

In reply to an earlier post on Oct 17, 2012 3:20:45 PM PDT
Bixillarla says:
The PW is lighter than the Keyboard. From the product page:

PW with 3G is 7.8 oz
PW WiFi only is 7.5 oz
Keyboard 3G is 8.7 oz

I love my PW but everyone has their own preferences.

In reply to an earlier post on Oct 17, 2012 4:38:39 PM PDT
Y. Xu says:
I'm a bit surprised. The PW feels heavy, maybe it's due to the missing of the buttons. Holding and gesturing with one hand is harder for me. Yea, I agree everyone has their own preference. I'd have kept my PW if not for the wifi issue. The other drawbacks of PW just made it an easier decision for me to return the product.

In reply to an earlier post on Oct 18, 2012 2:51:41 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 18, 2012 10:42:09 AM PDT
Y. Xu says:
Interesting article, thanks :)

In reply to an earlier post on Oct 18, 2012 10:56:52 AM PDT
Last edited by the author on Oct 22, 2012 10:08:46 AM PDT
Marie McC says:
Just got my Paperwhite and could not connect to wifi. Amazon, after only asking me a few questions, is sending me a new one. The agent said it may be a software problem. New one arrives in two days.

Update: New one arrived and couldn't connect to wifi, plus touchscreen wasn't responsive. Back it went.

In reply to an earlier post on Oct 21, 2012 9:02:40 PM PDT
Same problem. I know that my paperwhite can connect because it did on the first day, but ever since it cannot connect to any wifi anywhere. No fix yet?

In reply to an earlier post on Oct 21, 2012 9:05:30 PM PDT
Last edited by the author on Oct 21, 2012 9:06:16 PM PDT
JES says:
If your paperwhite wifi worked the first day the problem likely isn't with the PW. Try rebooting your PW and your router.

Posted on Oct 24, 2012 9:57:30 AM PDT
[Deleted by the author on Oct 24, 2012 9:58:26 AM PDT]

Posted on Oct 24, 2012 10:33:03 AM PDT
Miss Vikki says:
I am also on my second Paperwhite and so far I cannot connect to the internet. I get an error message that says my password was accepted by my wifi but it cannot reach the internet. We have spent many hours on the phone to tech support with Amazon, Apple Care, and AT&T and no one has so far been able to give us any answers. Anna from Amazon has tried very very hard to resolve our issue and we are currently waiting for a call back as we sent our wifi logs in last night. If this doesn't work, both Paperwhites go back.

Posted on Oct 24, 2012 11:08:17 AM PDT
I'm having a similar issue but on multiple wifi networks. Each network is on WPA2 Enterprise security. I can log in successfully but with no connection to the intertubes. I may call Amazon later on and see if I can get a replacement.

Posted on Oct 24, 2012 8:23:08 PM PDT
hidclare says:
just received my 2nd kindle and still no go on my wifi!!! what is going on Amazon, get an answer out!

In reply to an earlier post on Oct 24, 2012 8:36:40 PM PDT
@hidclare: Amazon is not here; we are other Kindle customers, not from Amazon. Contact CS and talk with them about it.

Posted on Oct 25, 2012 6:03:21 PM PDT
Yup. Connected for the first few days. Can't connect now. Rebooted router. Rebooted PW multiple times. No connection at all! I'm assuming software malfunction, I can't believe amazon hasn't found a fix. If anyone solves issue please let the rest of us know!
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Discussion in:  Kindle forum
Participants:  222
Total posts:  538
Initial post:  Oct 9, 2012
Latest post:  Apr 16, 2015

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