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Customer Discussions > Kindle forum

Sending MOBI by email damages book?


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Showing 1-12 of 12 posts in this discussion
Initial post: Apr 24, 2013 4:00:38 PM PDT
Kindle Paperwhite, 6" High Resolution Display with Built-in Light, Wi-Fi - Includes Special Offers
I've bought ebook on O'REILLY website and uploaded MOBI to my Kindle in two different ways:
* Sent to device's *@kindle.com email,
* Copied it to device by USB.

Surprisingly, it gave me two different results:
* Book uploaded by USB has cover and sent by email has no cover (screenshot http://goo.gl/Ux1Dh ).
* Almost all links and headers in email sent book are corrupted. Compare: USB http://goo.gl/T9qio -- email http://goo.gl/o9eE5 , USB http://goo.gl/54tJ2 -- email http://goo.gl/MMzt6 .
* Some errors appeared in text after sending through email.

I think the reason is the erroneous conversion to AZW3 format made on Amazon's servers.

So, Amazon developers, please fix this issue.
And does anybody knows the way to send MOBI by email without conversion?

In reply to an earlier post on Apr 24, 2013 4:05:02 PM PDT
Last edited by the author on Apr 24, 2013 4:06:14 PM PDT
Artist says:
Yeah, use the Send to Kindle option. It doesn't change anything.

I couldn't figure out how to get the book covers to display via Send to Kindle, but I have a K2 and a K3, so the covers aren't that important since they don't display on the home page.

Edited to add link: http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8&nodeId=201016420&qid=1366844729&sr=1-2

In reply to an earlier post on Apr 24, 2013 4:14:48 PM PDT
Just tried "Send to Kindle" -- it has same issue.

In reply to an earlier post on Apr 24, 2013 4:20:22 PM PDT
Dittie says:
E-mail it as an attachment to your regular e-mail address, not @Kindle. Then sign in to your e-mail from the Kindle's browser and open the attachment there.

In reply to an earlier post on Apr 24, 2013 4:32:21 PM PDT
Jazzy_Jeff says:
You might want to download a program called Calibre and convert the book yourself to AZW3 and then mail it from Calibre to your Kindle. See if that works.

In reply to an earlier post on Apr 24, 2013 4:36:13 PM PDT
Artist says:
You downloaded the Send to Kindle program and then used it to send the book to your Amazon account? I use it often and I don't have any problems with it.

Posted on Apr 29, 2013 2:46:52 AM PDT
lucac81 says:
After seeing my whole O'reilly library messed up by this thing I can confirm the problem too, using send to kindle or send by email corrupts them. it could also be a problem of the books, pragmatic bookshelf titles don't seem to be affected

In reply to an earlier post on Apr 29, 2013 3:57:25 AM PDT
It sounds like it's something in the formatting of those particular books. I've sent mobi files of other books via STK and not had any problems with them. They simply remain as mobis.

Pavel, you need to be aware that Amazon developers don't monitor these forums. You have to use the kindle feedback email address if you want to let them know about this issue.

In reply to an earlier post on Apr 29, 2013 4:10:06 AM PDT
Denis Powell says:
I've had a similar issue with two recent .mobi eBook purchases. My solution was to import the books into Calibre and convert to .mobi. The second file was a different size to the original and was successfully sent using Send to Kindle. I assume, possibly incorrectly, that the original .mobi file had an error which Calibre fixed.

It's not a problem I've had before or since.

In reply to an earlier post on Apr 29, 2013 4:31:23 AM PDT
Dragi Raos says:
Interesting, Pavel - thanks for heads-up.

Please e-mail your experience to kindle-feedback@amazon.com - Amazonians rarely monitor this board.

If you have time, perhaps you could try the following experiment:

- Download the book in ePub instead of mobi format, if available (or perhaps convert to ePub using Calibre)
- Convert it to Kindle format using Amazon's own KindleGen - http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000765211
- See in Kindle Previewer how the result looks like - http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000765261
- Copy via USB to your Kindle and check Previewer fidelity
- E-mail the conversion result and/or use Send to Kindle and see what happens.

I am hoping that Amazon servers will not try to "re-convert" a file already converted using their own tool (which assumes they are able to tell that from the file itself, of course).

If you find time to try this, please let us know what you find out.

Posted on May 14, 2013 12:39:03 AM PDT
Jacob peled says:
Never copy to the kindle as if it is a USB device. Send the Mobi file through Caliber. Use "send to device". You will get everything fine, including the proper Cover.

In reply to an earlier post on May 14, 2013 1:08:23 AM PDT
Dragi Raos says:
Jacob, all Calibre does is copy over USB (but creates a separate subfolder in documents, which Kindle "flattens"). The problem the OP has is related to Amazon conversion process - USB copy works fine.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  12
Initial post:  Apr 24, 2013
Latest post:  May 14, 2013

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