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Customer Discussions > Kindle forum

Kindle Fire battery ? and no wont turn on past start up screen.


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Showing 1-13 of 13 posts in this discussion
Initial post: Sep 17, 2012 7:21:19 PM PDT
Regina says:
Kindle Fire had a ? on the battery last time it was used. I have never seen that before. I plugged it in to charge. I have tried to turn it on and it will not get past the Kindle Fire start up screen. I have held the button for 20 seconds to do a soft reset and tried restarting it and using a different outlet to charge it. The weird thing is that the light is not on when charging but used to be red or green when fully charged. The light is only green when I first hit the button on the Kindle Fire. I have to hold the button down becuase the startup screen stays lit and it will not turn its self off or get past the Start up screen. Please help.

In reply to an earlier post on Sep 17, 2012 7:24:26 PM PDT
Dittie says:
That's a hard reset. Are you doing that while it's still connected to the charger?

In reply to an earlier post on Sep 17, 2012 7:42:57 PM PDT
Regina says:
I have tried to reset it when it was not plugged into charger.

In reply to an earlier post on Sep 17, 2012 7:46:02 PM PDT
Dittie says:
Then your best bet is probably to contact Kindle customer service for troubleshooting. Click the blue Help link at the top of this page. Then click the yellow Contact Us button and choose either live chat or the call me option.

In reply to an earlier post on Sep 18, 2012 8:32:09 PM PDT
Regina says:
Thanks! I just took it back to Best Buy! apprt that a lot of people are having the same issue with Generation 1 Kindle Fire. I have had no problems until this. Now I have the new Kindle Fire instead.

In reply to an earlier post on Sep 19, 2012 8:04:25 AM PDT
Dittie says:
Good for you! I'm glad you're back up and running.

In reply to an earlier post on Nov 15, 2012 1:29:36 PM PST
Last edited by the author on Nov 15, 2012 1:31:44 PM PST
Julie says:
It will not charge, amazon will not help you either, I have 4 kindles that are not working and I was told they can't do anything to fix them they do not repair kindles. I am still arguing the point with them. I can't understand why anyone would sell a product of this expense and not back up their product. But I guess this happens when you cant get the parts from China. I am not happy at all. Not finished either.

In reply to an earlier post on Nov 15, 2012 1:31:31 PM PST
Last edited by the author on Nov 15, 2012 1:33:08 PM PST
Read this thread, and see if the info there doesn't help.

http://www.amazon.com/forum/kindle/ref=cm_cd_search_res_ti?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdSort=oldest&cdThread=Tx3BVTWI4W8QESI#Mx1J5J4ZCIKGFW7

Edit to add: Read the first post, the long one, in its entirety, to understand what the deal is. It's *possibly* a battery meter issue. It was with mine; I figured this out AFTER returning TWO Fires.

In reply to an earlier post on Nov 15, 2012 1:36:16 PM PST
FlyingAce says:
Did you buy them from Amazon? I don't know if Amazon will help if they didn't sell it to you.

I find it hard to believe that if you bought it on Amazon they won't send you a new one or something. My kindle all of a sudden stopped working last week. When I plugged it in the light would stay yellow and never turn green. I tried a hard reset and nothing happened. I contacted Amazon and they sent me a new on and I had it in about 2 days. I have to send the old one back still, but it was very easy and painless.

I would recommend using their chat feature rather than calling. For some reason, I always have better luck with that.

In reply to an earlier post on Nov 15, 2012 1:38:38 PM PST
"...was told..."

Was told by whom? Have you contacted Amazon about this? When did you get them? If they are less than 1 year old, if it really is a defect, they'll replace them.

In reply to an earlier post on Nov 15, 2012 1:44:20 PM PST
It doesn't matter where you purchase the Kindle from, it has a 1 year warranty with Amazon. I suppose if you purchased it second hand you wouldn't get the warranty.

In reply to an earlier post on Nov 15, 2012 1:45:21 PM PST
The reason they don't repair them is because it's cheaper to replace them.

In reply to an earlier post on Nov 15, 2012 1:45:50 PM PST
Last edited by the author on Nov 15, 2012 1:46:02 PM PST
FlyingAce says:
I wasn't sure, just because I have never bought one from somewhere other than Amazon. Thanks for the clarification :).
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Discussion in:  Kindle forum
Participants:  6
Total posts:  13
Initial post:  Sep 17, 2012
Latest post:  Nov 15, 2012

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