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Customer Discussions > Kindle forum

Kindle Fire HDX OfficeSuite??


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Showing 1-25 of 32 posts in this discussion
Initial post: Nov 25, 2013 9:44:36 PM PST
Can anyone inform me about how the OfficeSuite works on the new Kindle Fire HDX? The OfficeSuite is part of the advertising scheme, but seems to imply 'read only' capability - which is not very useful. I mean how useful can the OfficeSuite be if you download a document or excel file to review, find errors, but can't make corrections. What is the story here?

In reply to an earlier post on Nov 25, 2013 9:50:50 PM PST
Stephen - To be able to edit your work, you need to buy the full version which is at a great price right now.

OfficeSuite Professional

Posted on Nov 26, 2013 2:18:57 PM PST
SJCM says:
I just bought OfficeSuite on my kindle hdx for $4.99 and got 400 promo Amazon coins.

Posted on Nov 26, 2013 2:33:07 PM PST
ALAN G LUMB says:
Only $4.99? NO WAY? was that thru Amazon or I-Tunes store?

AL

In reply to an earlier post on Nov 26, 2013 2:39:58 PM PST
King Al says:
OfficeSuite Professional

(You only get 150 coins now.)

In reply to an earlier post on Nov 26, 2013 2:56:54 PM PST
My HDX won't be released until December 10, anticipated delivery December 17, so can I buy this and load it later?

In reply to an earlier post on Nov 26, 2013 2:57:29 PM PST
King Al says:
Yes.

In reply to an earlier post on Nov 26, 2013 10:33:53 PM PST
Sort of confused. Is there a difference between Office Suite for $4.99 and Office Suite Professional 7? And is OS-P7 an Amazon Store purchase or elsewhere?

Wonder why MizG has such a lengthy delay in release and delivery? I just order the HDX yesterday with deliver set for tomorrow? Having an earlier Kindle, at least I know you can purchase Apps in advance and load later.

Thanks for the input.

In reply to an earlier post on Nov 26, 2013 10:38:49 PM PST
King Al says:
Office Suite Professional 7 is the $4.99 one. Yes, it is an Amazon Appstore purchase.

In reply to an earlier post on Nov 26, 2013 10:39:33 PM PST
Last edited by the author on Nov 26, 2013 10:40:32 PM PST
Stephen - Click on the link I provided in my post above. Office Suite is the viewer that you already received on your Fire. Office Suite Pro 7 is the full version for $4.99.

MizG must have ordered a different model than you did. And you can only buy apps if you already have an Android device registered to your account that's compatible with the app.

In reply to an earlier post on Nov 26, 2013 11:20:37 PM PST
CBRetriever says:
probably ordered the 4G version

In reply to an earlier post on Nov 28, 2013 3:45:52 AM PST
Yes, I ordered the 4G version. Fingers crossed it releases a little earlier than anticipated!

Posted on Dec 13, 2013 2:38:49 PM PST
ndplume says:
Is there a remote keyboard that works with OfficeSuite on Kindle Fire HDX 8.9?

In reply to an earlier post on Dec 13, 2013 4:22:11 PM PST
A. Dietz says:
You need a Bluetooth keyboard. They're not app specific. This one would work: AmazonBasics Bluetooth Keyboard for Android Devices - Black

Posted on Dec 22, 2013 6:48:36 PM PST
Barbara says:
I never cease to be amazed at what is found out by everyone except me. In a recent store ad I saw that Kindle HDX should have come with an Office Suite. Mine (from Amazon direct) apparently did not, although may not ever need it. I have a couple lovely computers with full Microsoft Office which I've used at home and work since 1980s (ungraded from time to time). When I search Kindle store for the Suite under "Apps" or accessories, all I get is a list of information books or hard products like covers, etc. Have used Kindle readers since big DX, love reading books and this new Kindle seems to allow that for me. It took a few weeks to get wireless to work until I downloaded the green Android "app" to enhance wireless, which helps. My 6" Kindle reader has always received books in an instant, the HDX now only takes up to 24 hours - before the green app, it wouldn't download from Amazon at all. Yes, I do reboot and "Sync".
This is from a dummy Sr. Citizen, so you can laugh if you like. I'm easy.

In reply to an earlier post on Dec 22, 2013 7:05:41 PM PST
Barbara - They all come with the OfficeSuite Viewer app. It's not an app you see or click on. It's only used when you attempt to open a Word, Excel or PowerPoint document. Then the app launches and opens the document.

The OfficeSuite Viewer app isn't a Microsoft product. Microsoft's Office runs on Windows (and I think some versions of Macs).

If it's taking 24 hours to download a book, something is radically wrong and you need to contact customer support.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Dec 22, 2013 8:04:03 PM PST
Barbara says:
Thanks for the info. Customer Support is who pointed me to the Android to increase wireless signal and the tip to reboot and Sync. Then I was able to download books on the HDX. Aha - I get it about the OfficeSuite. I do get preview book samples in Word (Windows) occasionally, so I'll try one of those tomorrow. I really thank you for your help. I'm so used to reading User Manuals that it doesn't come automatically to me to use these new things that seem to be second nature for kids - no manual with the HDX.

In reply to an earlier post on Dec 22, 2013 8:21:31 PM PST
Barbara - You're welcome.

Click on - http://amazon.com/kindlesupport - scroll down and click on your Kindle for extensive online documentation.

Kindle Support Videos:
http://www.amazon.com/gp/help/customer/display.html/ref=kvideos?nodeId=200588130

Go to the Apps tab and click on the Help app (blue cloud with a white question mark on it). The User Guide is in there.

In reply to an earlier post on Dec 22, 2013 8:22:01 PM PST
Artist says:
Barbara, there is a user's manual on the Fire. Tap the Help icon, then tap User's Manual.

In reply to an earlier post on Dec 23, 2013 4:53:45 AM PST
Barbara says:
Yes, thanks. Unless they've added to it in the last month, that's the same single-page printout that came with the Kindle. Tells you how to turn it on and boot up. I'll check it again soon. Our rural woodsy place has extremely weak wireless connection.
Thanks again for the help - everybody have great Christmas and New Year!

In reply to an earlier post on Dec 23, 2013 5:17:41 AM PST
Jazzy_Jeff says:
That one page is just a quick start guide. There is a full manual as well.

In reply to an earlier post on Dec 23, 2013 5:54:46 AM PST
Last edited by the author on Dec 25, 2013 6:44:57 AM PST
Barbara says:
Aha - Customer Service told me there was no manual - so I'll try again. If it needs wireless download - that's the "iffy" part - at least in freezing foggy winter. But I did get my last book by morning when I left charger plugged in all night. Yeah I know - probably doesn't have anything to do with charger. Thanks again, and Happy Holidays!
UPDATE 12/25/13: Selecting User Manual in Help Menu consistently results in "no wireless service" or "wireless not available - try later." Next time I go downtown I'll try it, but the one time I did see it in beginning, it was just the quick start guide. When I had Kindle DX, G3 would only work in town outside our rural Oregon woods. My 6" Kindle reader has no problem with wireless service at home. I thank everyone for their tips and help. Happy New Year!

Posted on Dec 26, 2013 2:46:04 PM PST
Ed K. says:
I thought an office suite was included. Where is it?

In reply to an earlier post on Dec 26, 2013 2:52:35 PM PST
Last edited by the author on Dec 26, 2013 2:53:12 PM PST
Ed. K: The answer is in one of Pineapple's posts above:

"It's not an app you see or click on. It's only used when you attempt to open a Word, Excel or PowerPoint document. Then the app launches and opens the document."

It is a free document viewer, not the complete version of that app.

In reply to an earlier post on Dec 26, 2013 2:58:06 PM PST
Ed K. says:
Thank you. I missed that one.
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Discussion in:  Kindle forum
Participants:  20
Total posts:  32
Initial post:  Nov 25, 2013
Latest post:  Mar 24, 2016

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